NetFlorist Reviews 

4,509
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,019 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the smooth and user-friendly ordering process. Many people appreciate the fast and efficient delivery, often receiving their items promptly and on schedule. Reviewers also enjoy the beautiful and fresh products, especially the personalized gift options and attractive packaging. However, some customers also noted issues with delivery, including items arriving late, after hours, or not being delivered at all on the promised date. A few other people also felt that communication regarding delivery status was sometimes lacking, with no updates. Additionally, some reviewers were not happy with product quality, citing items not matching advertised descriptions or arriving in poor condition.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the timely and efficient... See more

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers express satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Service

Users describe positive interactions with service, highlighting its excellence, speed, and personalized... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,509)

2,017 reviews in the last 12 months

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Rated 4 out of 5 stars

Good experience with room for improvement

The quality was amazing . The ease of placing an order was breeze. Thank you for making my besties day ❤️ I just did not put full stars as the delivery time was a bit long and no proper updates on delivery times. But otherwise happy costumer and will
Be returning

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank youuuu

I love that they didn't go back with the gift. I'm so very grateful that my mom received the gift the same day I ordered it. Thank you Netflorist. And the person ordering sounded super kind and friendly

1 June 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with this…

I am extremely disappointed with this delivery experience. I ordered two items on Thursday morning for delivery on Friday for our anniversary. While one item was delivered on time on Friday morning, the flowers were delivered late that day after my wife had already left work, making it impossible for her to receive them. This completely defeated the purpose of the gift and ruined our anniversary celebration. To make matters worse, the flowers were then delivered on Monday and arrived in a poor condition, already wilting and drying out. This is by far the worst experience I have had with NetFlorist, especially considering the order was placed well in advance for a special occasion. I expected a reliable and professional service.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the service

Absolutely delighted with the service.

The items are amazing quality.

I ordered some custom items and they are perfect. Better than I expected.

I am so impressed with the speedy and amazing service that I received.

Thank you for making gift giving so simple.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

It was late!

It was late!!
Gifts are intended to be sent out early, especially since I made provision to order it well in advance.

Poor service indeed.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing florist

Such an amazing florist. Truly impeccable. I am very impressed with the speed of the delivery and all the assurance that my gift was safe the whole way. Thank you very much netflorist!

1 June 2026
Unprompted review

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