Netatmo Reviews 9,089

Honestly some of the best customer care I have ever received from Netatmo. I would recommend their products to anyone. They didn’t hesitate to replace my product that developed a fault within its expected lifetime.

I wrote to support for a faulty thermostat display. I was instructed to ship it to service for repair or replacement, and within five days I had it back replaced and working. Everything went smooth and service was very quick. Thank you.

Quite impressed of the boxing and mtrl you selected for your emballage.

Safe, nicely and exclusively designed!
Premium feeling!

Sadly…. I was not impressed by the instruction folders that was attached.

More pedagogic instructions. Both in words and supported by illustrations.

One of my camera’s stopped working. After contacting the Netatmo service the problem was quickly resolved. Super service!

We'd had an issue with our thermostat which required returning it for repair. The instructive help from the service team along with the rapid repair and return of the item was first class.

Amazing service!

Another issue with the video doorbell has arisen, and once again, I received the help I needed to resolve the problem.
The responses were courteous, easy to follow and concise.
Thank you.

This is the 3rd winter I've used the netatmo thermostats on my radiators in 2 apartments. This Winter the app has been continuouslty unavailable and today ever the Netatmo login home page is inaccessible. Can't login to modify the temperatures on a regular basis and frequently one or both apartments on the app are unavailable (citing internet issues which I don't have as my internet works perfectly) Plus Aftersales help line is totally non-existant. EVEN on the trustpilot site the helpline is listed as helpcenter.netatmo.com which is NOT a valid email address!!!!!! If you aren't techy and can't fix this yourself then Do NOT get this product because there is no after dales assistance. My 2 thermostats work but without the App you cannot connect to modify or use your heating thermostat in any way and you can’t physically override the app - this was meant to be an advantage but has because a serious negative.

The system has been working for 4 years without any problems and with great control and setting options.

Patient and co-operative staff at the support desk. When the problem could not be solved, a satisfactory solution was proposed.

They comply with the assistance on equipment under warranty.
They need to check the situation, which requires exchanging several emails, but the response is adequate.

I’d give this zero if it was possible. I’ve moved house to a property that has Netatmo. It’s been broken since day 1 and I’ve had Gas Engineers out and as the system is broken (the smart thermostat simply doesn’t work) I’ve got no access to my heating system at all despite having a boiler that’s in perfect working order. I’ve attempted to resolve issues and the Netatmo app will only work if the technology works. I’m in a position where I’m going to have to pay out £100s just to get access to my heating system. I’m truly appalled to be in this position with absolutely no access to help or support.

Fast delivery. Very nice operator.

The support was great but, it would not have been needed if their web infrastructure had been more sophisticated which could have avoided the problems that required support.

Quick response
Excellent service
Good products and good solutions.
We hadden a problem with the display and had to send it to France.
It returned in 5 days, unfortunately the mail was slow so actually 6 days.
That's extraordinary.

I am using several Netatmo devices and I am happy that somebody has invented it. Now conecting Weather station and Home Coach in Web portal gives me more freedom to review such data.
Done very well.
Zbyszek

Useless service. Do not buy for heating. Support is pathetic. You can’t speak to anyone and no sense of urgency. Had an issue I raised 17th sept where thermostat stopped connecting. No response. Chased it 21st. No response. Get a reply today 2nd October. Do you want that kind of support for your central heating system?? Don’t think so

While trying to reconnect our heating relay to a new router (changed internet provider) the thermostat and relay lost their link to each other. After several hours searching the app and Google, contacted Netatmo customer services. Their reply was prompt, explaining how to go about the reconnection and what the numbers showing on the thermostat meant.

The only reason I don't leave 5 stars is due to lack of stock of new outdoor cameras, since they were discontinued. However, they were able to send me a refurbished replacement for my defective camera under warranty.
Communication was quick and pleasant

it works! not always, but i can trust netatmo!

My camera stopped working. This is the second one to have a problem where the SD card stops working.