Neowall Reviews 

100
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, often showcasing the impressive transformation of their living spaces. Customers frequently praise the exceptional quality of the composite materials, noting how modern and stylish they look once installed in homes. Buyers deeply appreciate the helpful and responsive support team that makes online ordering simple, smooth, and entirely stress-free for everyone. Some people were dissatisfied with occasional delivery delays, stock availability complications, or minor administrative mix-ups during their purchase process. Additionally, a small group of reviewers noted occasional communication gaps regarding tracking updates or delivery organization before their goods finally arrived.

What people talk about most

Product

People report positive experiences with product quality, highlighting that items are well-made, light-weight,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast shipping... See more

Order

Customers had positive experiences with order, highlighting simple online processes, helpful support staff,... See more

Staff

Users describe positive interactions with staff members who are consistently helpful and knowledgeable.... See more

Quality

Clients share positive opinions on quality, highlighting that items are well-made, light-weight, and sturdy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Amazing service. Ordered my Decking yesterday morning, delivered this morning. Great product too! Came wrapped and no damage. Can't actually believe how good my experience has been with Neo... See more

Company replied

Rated 5 out of 5 stars

I chose Neowall as the decking looked great and the website was laid out easily for me to see and order what I needed. I had a few questions, so called up and Jake was extremely helpful. The websi... See more

Company replied

Rated 5 out of 5 stars

This is our second order we have used the wall slatting revamping the front of our bungalow (looks fab) and now we’re putting a composite flooring in our Garden Room . You get brilliant service from J... See more

Company replied

Rated 5 out of 5 stars

Not normally one for reviews but Jake at Neowall has been such a pleasure to work with, I felt it was justified. They've been so responsive (a real rarity in this day and age of total ghosting, even... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

NEOWALL is a contemporary product for interior spaces that has taken the market by storm. It is what we call a Fluted Panel, (three-dimensional vertical channels that create a stylish effect with light and shadow). Fluted panels are a global phenomenon that brings a high-end styling take on decorative paneling. Whether you are a design professional or take an interest in modern-age interiors for your living spaces.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(100)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Neowall service and communication

I ordered 60 x 5 metre lengths.
I had telephone conversations with the business owner and he was very helpful and kept me updated on delivery times.
Within a week they were delivered to my driveway and the driver unloaded them,no problems whatsoever.
I highly recommend Neowall.
Good communications and excellent service.
Thank you again

29 April 2025
Unprompted review
Neowall logo

Reply from Neowall

Hi,

Thank you so much for the great feedback! We're really glad to hear you were happy with the service, communication, and smooth delivery process.

It was a pleasure assisting you with your order, and we truly appreciate your recommendation. If you need anything else in future, we're always here to help.

Kind Regards,

Customer Support Team
Neowall

Rated 5 out of 5 stars

Decking

Ordered 47, 5mtr decking boards up to Scotland.
Excellent quality, good delivery even left a spare board just incase any damage. This will not be my last order, as a landscaper I'm always looking for a reliable supplier, with good delivery times and reasonable prices, definitely found it here, well done guys, keep it up.

19 March 2025
Unprompted review
Neowall logo

Reply from Neowall

Hi,

Thank you for the fantastic review! We’re so pleased you were happy with the quality, delivery, and service — and it’s great to hear the spare board was a helpful touch.

As a landscaper, your feedback means a lot to us, and we’re glad to be a supplier you can rely on. We look forward to supporting your future projects!

Best regards,

Customer Support Team
Neowall

Rated 1 out of 5 stars

can get the samples delivered to me

can get the samples delivered to me. Paid for delivery and customer service takes ages to answer to finaly say it has been left somewhere behind the bins

6 January 2025
Neowall logo

Reply from Neowall

Hi Konrad,

We’re sorry to hear about your experience and completely understand your frustration. We’ve tried reaching out to you via email and phone to resolve this, but we haven’t been able to get in touch.

Regarding your delivery, our courier partners had to leave your parcel behind a safe space as no one was available at the address. This is a common practice throughout all couriers, and we always aim to improve our services for all our customers.

Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please contact our team at info@neowall.co.uk, and we’ll do our best to resolve this for you as quickly as possible.

Looking forward to hearing from you.

Thanks,

Neowall Team

Rated 4 out of 5 stars

Great quality product, unannounced delivery

Great quality product, usually fast delivery (a few days), good price and free delivery. We have ordered on 3 separate occasions and each time the delivery, although usually fast, has been unannounced!

We have used the Neowall Acoustic Panels on our kitchen ceiling and on a Media Wall - looks really good.

Vertical cuts are best done with a sharp craft knife, cross cuts I used a table saw, a circular saw and a multitool depending on the need. The material in not wood but a form of plastic with the slats able to twist which can bind the saw blade so some care needed.

6 January 2025
Neowall logo

Reply from Neowall

Hi,

Thank you for your detailed review and for choosing Neowall multiple times — we really appreciate your continued support! It's great to hear that you're pleased with the product quality, pricing, and how the panels have transformed your kitchen and media wall.

We also appreciate your honest feedback about delivery. While we aim for prompt service, we understand how important advance notice is and will look into how we can improve this aspect going forward.

Thanks again for your kind words and for sharing your installation tips — very helpful for others!

Best regards,

Customer Support Team
Neowall

Rated 1 out of 5 stars

Goods not received

Goods not delivered. Very poor communication. Ordered on 2nd, chased up a week later when not delivered. No response, so chased up again, this time told my email had been in spam and order would be looked into. Several days later and still no update or delivery. Very poor service.

10 September 2024
Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful and accommodating. We had great communication with Tolani who sorted out our order. The product itself is great and just what we needed. The availability of 5m lengths was very helpful as it left no joints in our 4.9m garden room.
Many thanks 👍

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Ordered one day delived the next Tolani was very helpful and made sure…

Tolani was very helpful and made sure the decking was ordered and paid for one day and was delivered the next
Delivery was included in the price advertised. The delivery driver had travelled over 150 miles but was more than happy to drive up a small back lane to the rear of our house. The colour and texture were exactly as advertised and we are very pleased with our purchase

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Very good service and prices on…

Very good service and prices on products. I must say Tonali has been really helpful to my Grandad who has been dealing with him. Brilliant service and great to see a company go the extra mile to help the elderly.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Didn’t originally deliver to my area but and they sorted the situation out right away! I also asked if I could pay cash on delivery which they were more than accommodating for. Products were just as shown and described and I’m over all really happy. Especially for price and quality.

8 August 2024
Unprompted review
Rated 4 out of 5 stars

damaged panels

Package had damaged panels whilst halfway through a job. Called to inform them, they seemed ok, agreed to replace, said I’d missed that days delivery so said would deliver the following week on the Tuesday. Job delayed until Tuesday, waited until 3pm with no sign of the delivery. Called and spoke to a lady who said she will find out and call back in a few minutes. Never had a call back so called again the following day, given a sorry for not calling back but no reason provided. Then told it would be Thursday for the delivery, job delayed again with time and money lost. No offer of any compensation just a sorry and passing the blame into the original caller. Not impressed!!

12 June 2024
Rated 5 out of 5 stars

Great company

Great company, good communication very helpful delivered when they said it would be good price and good quality merchandise would recommend them to everbody

3 June 2024
Rated 5 out of 5 stars

Good customer service experience

After some initial issues with ordering, the company made an effort to understand and resolve our issues and we are now well underway with a lovely decking project and looking forward to seeing the end results

10 May 2024

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