Neosurf Reviews 3,299

money stuck on account
Hello i have money stuck on my account for over a year now !! and you guys ignore me and don't do anything about it

i'm sick of this and if you guys don't respond to my case (00471821) i will file complaint in my country and call the police

for your sake i hope you unblock my voucher/account

support ticket : 00471821

you have 48 hours from now

Datum van ervaring: 30 mei 2025

Bewerk
Antwoord van Neosurf

40 minuten geleden
Hi

We have responded to your support ticket 00471821. Your ticket is now resolved. Please check your emails, including your junk/spam folders.

Regards
Pamela
Neosurf support team

If you think you can scam me Pamela think again

if you don't cashout my money in 48 hours i'm going to police station and will make sure you regret it
you hear me?

i have even verified myself & bank account !!
you have zero reasons to deny this cashout

you are a bunch of scammers
and i would ask people to do the same and file complaint in their country/police station

CASH OUT MY MONEY NOW

i don't ask a second time
i'm warning you

answer on support ticket

Account got blocked after I registered and added money. 79723786

Can only login via website, but not via the app. Hope they will fix this!

Edit.. ticket number already in this post.. read above thanks

00472188

I had my account already veriefied premium with all documents sent. Now I can’t even log in the account anymore because they asking me to verify again my account with kyc system that does not work. I’m opening tickets to support and no one answered. I have 600 euro vouchers I can’t use. This is ridiculous. Code 00472122

Still all documents are sended but they don't responding me. I waiting for upgrade premium.
00471960
Update: They help me so fast i like that. I give 5 stars for this.

Im send my all documents for upgrade to premium my account. But there said few hours. Still not get any respond mails too. Why so slow support?
Ticket Number 00471884

I have waited 2 hours for a withdrawal approval and this is not good i saw the reviews and they are very bad so i also want to place one so i get helped faster

My ticket number is 00471885

Me send my documents twice me upload good quality but they said bad huh. I hope now they upgrade my account to premium. They are slow to check mails.
My ticket 00471564

My account got blocked they said me login with other ip. I told them all things in mails. In turkey always changed ip address when network modem got reset. They said me confirm etc. etc. I do all things and I'm confirm but they dont reply my mails 1 month almost. I cant using my account. Im wait they unblock my account.
My ticket number: 00002194

I sent several emails, they responded once and I gave them the details and no one wants to respond since May 12th and I kept trying to contact them but no one answers. I bought a 100e voucher and I can't use it because I can't complete the account that has been blocked/closed since I made it. If it's not resolved as soon as possible I will definitely give up this payment method. Ticket no. 00470690

Edit: After 2 weeks of waiting and many emails sent, you replied that my account is permanently blocked by a Compliance team for no reason and you don't even want to say why. You call this solved when customers lose money without being able to use the service they paid for. So I don't recommend anyone to buy neosurf, after my experience with them it is a scam and they lie to your face.

Frustrating experience with Neosurf's customer support! Signed up for an account expecting 24-hour manual verification, but it's been 3 days (72 hours, not 24 😅) and still no response. Emails have gone unanswered, and the lack of support is disappointing. Ticket #00471658 has been ignored. Neosurf's claim of 24-hour support seems to be more like 240 hours 😂. Looking to share this experience on Trustpilot to warn others. Has anyone else had a similar issue with Neosurf's support? 🤔

I cant use my vouchers because there said my account deposit place blocked.
Im done my all verifications. I think I'm wrongly login with vpn. Im sended mails and they dont respond me. I hope they see my problem here and unblock my account. Ticket 00471028

I cant using my vouchers and me sended documents already. I don't got any responds from neosurf. Im waiting upgrade to premium.
Ticket; #0471063

I cannot use the voucher codes I have. Because it says my account is not approved, I sent the documents for approval, but it takes too long and I can't get a response. Ticket 00470680
Update: They give me reply but it's failed, then now I cant upload documents because there said my account frozen. Why, I don't know and I cant using my voucher I hope they help me unblock my frozen account. I'm almost reply the mails too.

I sent my documents for identity verification. But I did not receive any response. I also sent an e-mail. I saw that the only place they responded was here. Maybe they will see it and help me.
My Ticket Number #00470564

I have been facing with the withdraw problems .I have deposited 200$ in my account.But the app is not working in withdraw.I also try to verify my details to get premium vt the support is shit no reply nothing at all….

Balance not being paid out. So,I return to this saga. Having been requested to upgrade, which i did, and since I had other matters to deal with. Today, I tried to have a bank transfer of the balance. The account is blocked for reasons unknown. Neosurf upgraded the account and did not specify any other actions required on my part. I AM NOW REPORTING NEOSURF TO THE FCA AND PRA, AND POTENTIALLY TO THE SERIOUS AND ORGANISED CRIME UNIT. I suspect the entity has questionable transactions and conduct. Whatever you do DO NOT USE THIS COMPANY!

Its been 5 days that my account is in verification the basic one !!! I send several email i got one barley replay asking the ticket number .. thats it zero noting else !!!! Money are blocked in rhe account , cant pay can withdraw noting . Finger crossed
ng . 0

I would rate zero, Despite registering to withdraw my money or pay online it's just impossible. Every time there is something wrong, account freeze, you need a Digital Cash account. I finally got a support ticket number 00470318. They will ask for it and nothing will happen. It is a total scam, I do not understand how their CEO Andrea McGeachin can show her face online and how come governments still allow them to sell vouchers through local shops!! They now 21/05 replied to me and guess what...it is not resolved. I had to go through the upgrade process again and send my ID again. Next I can anticipate what is going to happen, back to square one!

Neosurf is the worst. I made an account and deposit money. I wanted to pay on websites where was neosurf payment option and neosurf didn't allow me to pay. After 2 days they blocked my account without any reson and I lost all money. Support just ignore my mails. Terrible scammers

I buy 2 tikets one in roterdam and one in amsterdam from 100€ total 200€ i try to use and said is BLOCKED i can not use i try to use the account also and don’t take my Id i Need use the money for Work and i can not use…. They sell tikets to 100€ and now you can not use… i send 5 emails and i don’t recibe any anwers yet…. So bad