Neosurf Reviews 3,294

I signed up for basic which is free it says but when I’m purchase from recharged.com I thought I can deposit at the online casino site but I have to use my account instead which the “IconCaptcha“ for logging in my account denies me cuz I clicked it wrong so many times the answer it asked me which they make it complicated to choose from! Now my account is 24hr lock down and my verification is still processing as we speak but the fact that I deposit 10$ plus the extra charge is sure glad I didn’t deposit more what a joke! I can’t log in so I can’t give my reference code unfortunately plus none of the emails I send worked so it seems like writing a poor reviews gets their attention quick it seems I just want it be resolve and I won’t even use this garbage of a site ever cuz the review does speak for itself here’s my number 00473209

Having to write another review as that’s only when I get a response !!

It’s unbelievably frustrating that I have been waiting over a month to try and verify my account and had £100 sitting there and still not able to get it out.

My support ticket is 00471044 and I am wanting to get my £100 out asap. The customer service has been awful.

This is the reply they sent after they blocked my account with money in it:

"Hi

Thank you for contacting the Neosurf Support Team.

Following analysis your account has been blocked permanently by the Compliance Team.

The myNeosurf account may not be appropriate for all customers. So do not attempt to open a new myNeosurf account, or to obtain Premium status for an account in your name, as you will be unsuccessful.

As stated in our Terms and Conditions this decision is final and I cannot provide any information relating to this case. I will now close this ticket"

Here is proof of it

imgur.c om/a/h8d0lhf

NOBODY USE THIS PLATFORM IF YOU HAVE A TICKET KEEP THE RECEIPT AND FILE A COMPLAINT TO THE POLICE, BECAUSE THEY WILL DECIDE RANDOMLY WHEN YOUR ACCOUNT WILL BE BLOCKED AND THERE IS NOTHING YOU CAN DO. It's crazy that they can still operate as a financial service. YOU WILL LOSE MONEY I REPEAT YOU WILL LOSE MONEY

Edit after trustpilot answer: You did not reply to anything, i didn't receive a single answer, and the last mail you sent me was before i wrote this entire review in 12/06/2025. It's crazy how you try to save face lying with these trustpilot replies. My account remained blocked with money in it.

Hello I have my account over 3 years I don’t know what’s the reason my account block I try to send email but no one responds

00472865 Neosurf Customer Support

I have $40AUD on in my PREMIUM account balance that can't be used due to my account being blocked for some random reason. Please can someone at Neosurf respond to my emails from adam.krow@ gmail.com to get this sorted ASAP.

TICKET 00472657
THEY BLOCKED MY ACCOUNT FOR NO REASON AFTER I DEPOSITED. I COMPLETED THE VERIFICATION PROCESS AND THEN AFTER MY FIRST DEPOSIT THEY BLOCKED MY ACCOUNT. UNLOCK IT AND I WILL CHANGE MY REVIEW

I have two missing deposits that I made to my NeoSurf account almost a week ago. I have emailed the NeoSurf support team multiple times and nobody gets back to me at all.

As there is no other option to contact NeoSurf, I cannot chase this up any further. Very upset with losing my money and would not recommend using NeoSurf to anybody.

(edited to add support ticket number)

* Support Ticket - 00472539

Made 2 deposit of 100 but it's not in my account

The worst company in the world to deal with sending ridiculous email after ridiculous email can’t get anything verified lost a 200 deposit because after 36 emails I have given up spend your money elsewhere don’t ever use this loosely helpless company

Great all you do need though is sensitive information but it’s trusted

Hi,

I made a $100 deposit into my neosurf account, still not in my account.

I check my balance money has been taken. Please see below

After verifying the information in our possession and the details you have provided, this transaction is in status: OK.

It was carried out on 07/06/2025 - 16:03:00 on the website of Neosurf for an amount of 100.00 AUD with transaction ID No. 5e7181fa-3263-4e56-a160-de887c75c9e8 and Neosurf Ticket No. 119621293.

The amount of the transaction has already been deducted from your Neosurf ticket and sent to the merchant site Neosurf .

If I could give a 0 star rating I would..no response to emails. No way to contact via chat support or number really terrible service

I purchased a voucher and immediately attempted to deposit it into my Neosurf account, as I have been doing for years.
Except this time the AUD$100 was not added to my balance.
This was 2 days ago. I submitted a bunch of support agent contact requests without any response and eventually found an email address in the terms and conditions on the website and sent an email hoping it would be received and my issue would be resolved immediately.
But no....so far I have received a generic reply and this morning another reply letting me kniw it will be investigared and they will get in touch when they can.
NEOSURF, you have my money and I need it to be made available asap please!!!
It is a very very simple issue as the transaction receipt for my voucher clearly shows i did deposit it at Neosurf (merchant), to my account balance, and my neosurf account does not show any evidence of this money being added or withdrawn from my account!!
Its ridiculous that I am still waiting for you to fix this!
For a company that handles peoples money directly you think there would be a lot more focus on providing some sort of customer service!
Very bad experience!!
Ticket # is 00472365.

flipping awful, pay 3 pound extra for fees then you need to register an account, if you accidentally type 1 thing wrong, oops your Flippingaccount is blocked. Not to mention you need to litterally verify your identity. like flippinf days is my money not enough you spaz. all of the flippings were forced by trust pilot

Unable to withdraw funds.
My request was rejected 3 times with no explanation.
They didn't respond to my email requesting assistance.
The one time I did get an email from them, they stated that I needed to undergo ID verification, yet when I responded to the email with my ID, it was a no-reply email address and no instructions were provided on how to proceed with ID verification neither is there any option on their website on how to go about doing so.
Neosurf is very likely a scam. Beware.

Neosurf never verify my account after I reloaded it with my vouchers

I send every doncuments needed

PLease verify my account, support 00472205

money stuck on account
Hello i have money stuck on my account for over a year now !! and you guys ignore me and don't do anything about it

i'm sick of this and if you guys don't respond to my case (00471821) i will file complaint in my country and call the police

for your sake i hope you unblock my voucher/account

support ticket : 00471821

you have 48 hours from now

Datum van ervaring: 30 mei 2025

Bewerk
Antwoord van Neosurf

40 minuten geleden
Hi

We have responded to your support ticket 00471821. Your ticket is now resolved. Please check your emails, including your junk/spam folders.

Regards
Pamela
Neosurf support team

If you think you can scam me Pamela think again

if you don't cashout my money in 48 hours i'm going to police station and will make sure you regret it
you hear me?

i have even verified myself & bank account !!
you have zero reasons to deny this cashout

you are a bunch of scammers
and i would ask people to do the same and file complaint in their country/police station

CASH OUT MY MONEY NOW

i don't ask a second time
i'm warning you

answer on support ticket

Account got blocked after I registered and added money. 79723786

Can only login via website, but not via the app. Hope they will fix this!

Edit.. ticket number already in this post.. read above thanks

00472188

I had my account already veriefied premium with all documents sent. Now I can’t even log in the account anymore because they asking me to verify again my account with kyc system that does not work. I’m opening tickets to support and no one answered. I have 600 euro vouchers I can’t use. This is ridiculous. Code 00472122