Neon Beach Reviews 

5,550
•
TrustScore 2 out of 5

2.0

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Rated 4 out of 5 stars

Ordered a sign from Neon Beach during the COVID-19 pandemic. Unfortunately, the order took a lot longer than expected but all in all, I am quite satisfied with the quality I received. Years later, it... See more

Rated 1 out of 5 stars

Cm1014 number, Ordered December 4 weeks later this piece of cheap crap in a led strip bit of plastic passed as neon, left a review on here , got a phone call off guy to drop review and the would... See more

Rated 1 out of 5 stars

I would rate Neon Beach a big fat zero, if it was possible. From start it was a battle to get my order, when that didn't happen!! 5 months it went on despite having notifications it was on its wa... See more

Rated 1 out of 5 stars

Bought 3 signs and waited 8 months to receive them.. contacted the company, they ignored me often but when they did reply they refused to refund snd asked me to contact my bank. My bank can refund m... See more

Company replied

Company details

  1. Neon Sign Shop
  2. also in
  3. Lighting Store
  4. Sign Shop

Written by the company

Neon Beach is here to make life bright with high quality LED neon signs. We believe in vibrant statement pieces for every space, whether it’s a small corner of your home or a standout piece for your business. With hundreds of unique, trend-led designs (and the option to create a bespoke piece) you’re guaranteed to find something you love. Time to get inspired….


Contact info

2.0

Poor

TrustScore 2 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(5,550)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing. I bought a sign about 2 years ago and it was not lighting up anymore. RJ with customer service emailed back and forth with me several times to ensure that I got it working and then worked with me afterward to ensure that everything with the light was working properly. And it all happened in record time. I am not sure I have ever had any customer service take such good care of me. Thank you so much, Neon Beach and RJ!

12 July 2022
Unprompted review
Rated 5 out of 5 stars

Company logo on Neon. Great results

Ordered a neon sign of my company logo. I sent them the graphic as a vector file and they translated it into a sample image of how the neon sign would appear. I was really happy with the design and the neon sign arrived within the timeframe they recommended and was a superb likeness to the design they produced. Really happy with the sign and would definitely order from here again.

10 July 2022
Unprompted review
Rated 5 out of 5 stars

A stunning custom sign

I went through the process of designing a custom sign a few months back and the representative I spoke to was very professional and helpful. Delivery was quick considering is a custom design and the sign itself is stunning. I'd recommend the remote colour changing option if you're thinking about it - it's a huge upgrade! Overall very happy with my order 😁

8 July 2022
Unprompted review
Rated 1 out of 5 stars

Totally useless - DO NOT ORDER FROM HERE

Totally useless.

Made an order weeks ago and had to chase numerous times to find out where it is. Made it very clear I needed it in a specific timeframe.

Eventually asked to wait a few days while they 'locate my order'.

Clearly never made the sign and were just buying time.

6 July 2022
Unprompted review
Neon Beach logo

Reply from Neon Beach

Hey Rupert,

Thank you for your review and we're sorry to hear this has happened.

RJ from our Customer Services team has reached out to you via email. Please could you kindly check your junk folders also, in order to get this resolved as quickly as possible.

I apologise for the disruption caused on your order and on behalf of our delivery partner, to which we are investigating.

Thank you,

Tom
Neon Beach Team

Rated 1 out of 5 stars

Don't order here

Don't order here, it is a scam.
You will pay, but you won't receive the LED Sign, we ordered 8 weeks ago and still didn't receive anything. The company is not responding to emails or anything else. So don't order here!

It is a complete Scam, they are still asking now about order numbers and payements and I paid two monts ago. Please don't order here! Onyl if you like to loose money. Also the people answerering my emails now, they ask the same questions over and over again.

21 June 2022
Unprompted review
Neon Beach logo

Reply from Neon Beach

Hi Leon,

Thanks for writing us a review.

We owe you an apology, and we're sorry we messed up.

It was not our intention to miss your order, and we take full responsibility for any inconvenience we have caused you.

After reviewing the situation, we found the cause to be a system failure on our side - that's why your recent emails were missed, and the order wasn't processed. Aware of this issue, we are committed to ensuring you don't have to deal with this again, as our IT guys have looked into this case.

I can see our support team is now in contact with you. I hope you respond to the last message as soon as possible so we can sort this out.

We value your business and hope to win back your trust. If you have any additional feedback or cause for concern, please do not hesitate to reach out.

Best,
Neon Beach Team

Rated 4 out of 5 stars

Absolutely love the sign I ordered

Absolutely love the sign I ordered. Unfortunately the first one I was sent had a fault and customer service arranged a replacement to be sent. Very personable service and the end product is exactly what I wanted!

24 May 2022
Unprompted review
Rated 1 out of 5 stars

Bought 3 signs and waited 8 months to…

Bought 3 signs and waited 8 months to receive them.. contacted the company, they ignored me often but when they did reply they refused to refund snd asked me to contact my bank. My bank can refund me within 90 days only, so it took me another 3-8 months to actually get the money back under fraudulent case.

I understand the management “changed” but my last contact with the company was after march 15. So did it change, I wonder!

10 May 2022
Unprompted review
Neon Beach logo

Reply from Neon Beach

Hi,

Thank you for writing us a review.

We have been doing our best to sort out the unfulfilled orders from the previous management. But if we still fell short; we do apologize.

I understand you were able to dispute the charge through your credit card company. If you could still provide us with your details, I'd be happy to look at what happened and see what else we can do to make up for this inconvenience.

Please send us a message at support@neonbeach.com.

I look forward to hearing from you.

Thank you
RJ

Rated 5 out of 5 stars

Very Happy customer 😊

I absolutely love my neon beach sign it looks so from my dance studio and has a gorgeous pink glow that looks so beautiful 💕💕💕 I will definitely be ordering more.. great quality and so affordable unlike a lot of other companies!!

Thank you so much!

30 April 2022

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