Neo Direct Reviews 

Quick delivery, no problem with goods . Although did contact via email for info on return of product which was answered quickly . In the end there was no need to return my product

After DPD lost the bar stools I contacted Customer Services at Neo Direct, great service and received them the following morning, also a Great product.

Neo have been nothing but helpful. They have replied immediately to my emails,they gave me a day for my parcel to be picked up and it was done. Excellent.

Erin was a pleasure to deal with

Ordered a steam mop which worked fabulously and I was extremely happy with it. I had a problem with it and the wonderful customer service team sorted it out very quickly with clear, concise emails. 10 out of 10!

The ladder was difficult use from a safety point of view

Excellent customer service could not fault the correspondence and rectified the issue within a week.

This company has been brilliant. I will be buying again very soon.

review. Left a message on answer machine with number requested a callback which they said they would do. Nothing . Obviously couldnt be bothered. Dont know why it said "leave your number and we will call you back" Poor customer service

Very impressed with the Customer Service.I ordered 3 suitcases through Tesco Direct and had a problem with one of the suitcases. Neo Direct sent a new set out, in time for my trip abroad. I was kept informed of what was happening with the order. The suitcases are of good quality and look great! I will definitely order from the company again and can highly recommend them.

Really excellent customer service. I bought furniture through a third party who were useless when I reported a slightly damaged item. I contacted Neo Direct Customer Service for help. They responded immediately, and replaced the item immediately. Great service, polite and helpful. Excellent staff.

BE VERY WARY. Absolutely terrible. They work through Debenhams and the item was damaged so I asked to return. I was then deducted £14 in fees to return the faulty items. Debenhams confirmed that the refund is managed by Neodirect (whilst Neodirect blame Debenhams). It’s a joke. I would never order from them again.

I recently made two purchases from Neo Direct via DBZ Marketplace 23/01/26. One was a set of storage glass jars along with a 10 peice glass TUP storage set. Contacting Neo Direct was easy. Communications were via emails and responses were very quick... within 24 hrs addressing my enquiries. Customer Services offered me options to resolve the issues I had and as a customer I was very satisfied. I was refunded for the missing delivery of the three glass jars. I got an email with options to choose a replacement or be refunded for the damaged 10 peice TUP glass storage set. I chose a replacement. Once I chose and confirmed the replacement and had sent proof of return for the damaged 10 piece TUP glass set via email, surprisingly I received deliveries of my chosen replacement the following day.
I've had an exceedingly good first time shopping experience here and would not hesitate to shop again from this company.

Thank you Neo Direct.

The items were well-packed and delivered quickly. Easy to follow assembly instructions were enclosed and the items are in use at this time.

I ordered a Pair of new bar stools for my new kitchen items arrived quick enough but one had a rip/burn in the back of it. I contacted Debenhams to complain about the faulty item. That in its self was pathetic but managed to arrange to send back the damaged item. With no contact from NeO Direct after complaining again to Debenhams I was told they now have 15 days to respond. Respond to what they sell damaged/ seconds and still have weeks to send me a replacement. Avoid this lot at all costs. Promise the earth and deliver cheap rubbish.

I ordered an item through Tesco Marketplace, not realising who i was actually dealing with. My order never arrived although Tesco's website said it had been delivered. The third party courier's tracking service said they were awaiting it from the supplier - 3 weeks after ordering. I looked on Tesco for a way to get a refund and they wash their hands of Market Place orders - despite being legally respnsible as the contracting party - telling you to contact the seller direct sending you to a page with all their 'partners' listed. Neo Direct are listed - with no contact details. I had to telephone Tesco - there's no other way - and request a refund. I then got an email from Neo Direct sending me to a courier page to return the item - which of course had never been delivered - at which point they would consider a refund. When I complained to Tesco - by phone - I got another email from Neo Direct saying "Be advised, as you have communicated this with Tesco rather than us directly, we were not made aware there =was [sic] an issue with your order." All Neo's emails come from one-use only temporary email addresses: you can't email them directly. I am promised a refund, but their policy is clearly an attempt to do everything legally possible to dodge their legal responsibility for remote sellers. I'd avoid Neo Direct, both because they are a nightmare to deal with and because this sort of unethical behaviour should not be encouraged. I also wonder why Tesco align themselves with an outfit like this. I shall not be using Tesco Marketplace again.
Update. Just received another email with a single use disposable email address threatening to treat this review as not genuine unless I provide further details. This company really are sketchy. My initial suspicions about their lack of customer care have been borne out by their subsequent behaviour!

Got to be one of the worst company’s I have ever dealt with in my life purchased a inflatable mattress on the 5th of February for next day delivery it arrived on the 9th no longer any good to me as it was ordered next day for a reason, contacted neo that were absolutely useless eventually got a return label after having to explain a thousand times they use evri for return who take the parcel scan it you don’t get a tracking number I now have no refund and am constantly trying to get an answer as they now have my money and the matress I’m not sure they know what they are doing I am now contacting trading standards with my complaint I wish I would have looked at the reviews before buying anything from these cowboys

Ordered a black heated throw for delivery around 22/12/25. I received a grey heated throw so reported this but due to holidays heard nothing til early January.
I was then unable to get the black throw as it was out of stock.
After several messages between the company during January about returns and goodwill gestures I can now conform that Neo Direct have sorted any problems and have been both extremely apologetic and generous in sorting any issues which I am very grateful for.

I bought an ice maker it worked for a few months now leaking terribly so need a return. I when sent 5 emails and not replying. Really disappointing as an item shouldn’t last just 3/4 months. Really poor customer service will be exactly why I wouldn’t order from them again

I placed an order and received an order confirmation email with a reference number. I waited 8 days and hadn't heard anything or received anything so I emailed them with the order number asking for an update. They replied the next day apologising but saying they had no record of my order (the money left my account 7 days before and I had an order number so I don't know how this is possible). Since then I have emailed twice but received no reply. In summary, they have taken my money, I have received nothing and they are not replying. Terrible company.