To be honest the package arrived on time so you guys did your bit but it was left on the doorstep in the rain while we were out. Not your fault but Royal Mail are your appointed courier so I have to... See more
Company replied
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See what reviewers are saying
I was getting tired of loose fitting penny-sleeves for my Magic: The Gathering cards so I started looking around the internet for some good-quality perfect fit sleeves. Reviews showed that Dragon Gua... See more
Company replied
The website was easy to navigate, I found some of what I was looking for and took advantage of free 48 hour delivery for orders over a certain price. The order came on time, neatly and securely packag... See more
Company replied
Ordered card sleeves, correct sleeves arrived in good time. Didn't receive free postage even though final order value was over £20 so don't know what happened there. They may be calculating it as £20... See more
Company replied
Company details
Written by the company
Neo Cards & Collectables is an online retailer of Pokemon trading cards and collectables based in the UK.
Contact info
United Kingdom
- 0330 122 6539
- hello@neocards.co.uk
- neocards.co.uk
4.9
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and speedy with excellent…
Quick and speedy with excellent quality, would definitely recommend to others.
18 November 2021
Reply from Neo Cards & Collectables
Hello Jimmy,
Thank you for taking the time out of your day to review our service - it's very much appreciated. We're pleased to hear your order arrived quickly and you were happy with the quality! We'll look forward to welcoming you back to the store very soon.
Have a great day!
With Best Wishes
Neo Cards & Collectables
Cheaper than anywhere else
Cheaper than anywhere else. Planning to order more next time to take advantage of the free shipping.
13 November 2021
Reply from Neo Cards & Collectables
Hello Andrew,
Thank you very much for your excellent review and we are really happy to hear you're pleased with our prices! We'll look forward to welcoming you back to the store very soon!
Have a great day.
With Best Wishes
Neo Cards & Collectables
Neo cards = Awesome
Awesome all the items ordered can quickly, well packaged and a great service thanks :)
8 November 2021
Reply from Neo Cards & Collectables
Hello Jonathan,
Thank you for the excellent review of our service. We're pleased to hear Royal Mail delivered your order quickly and you were pleased with the packaging! Every single review helps our business to improve and grow - so we really appreciate your time!
We're looking forward to welcoming you back to the store very soon.
With Best Wishes
Neo Cards & Collectables
Perfect Buying experience
THE all in one card collectable store which sell perfect products over a wide range of choices! The ONLY place ill ever buy online!
10 star **********
*Highly reccomend*
*Fast free shipping*
*Reasonable prices*
1 November 2021
Reply from Neo Cards & Collectables
Hello Kieren,
Thank you for the 10 star review! We're really pleased to hear your happy with our products, free shipping and prices. We'll look forward to welcoming you back to the store very soon!
With Best Wishes
Neo Cards & Collectables
My son loves these cards and it's the…
My son loves these cards and it's the only online shope I've found that lets you select the exact pack you want, saving so much time and hassle! Thank you!
20 October 2021
Reply from Neo Cards & Collectables
Hello Joanna,
Thank you for taking the time to review our service and I am really pleased to hear your son is happy with his cards! That makes us happy. We try and break down product designs where we can, so we can offer a choice, so it's great that it's something you've been able to use.
If there's anything else we can do to help or support, please let us know and we'll look forward to welcoming you back very soon, Joanna!
With Best Wishes
Neo Cards & Collectables
I really recommend your site
very good site to buy the cards. very correct price, sent overseas with tracking. I really recommend your site.
18 October 2021
Reply from Neo Cards & Collectables
Hello Elodie,
Thank you for taking time to review our service and it's always great to hear from our international customers! I am very happy your order arrived safely and that the tracking was useful.
We will look forward to welcoming you back to the store very soon.
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Brad,
Thank you for taking the time out of your day to write a review on our service. We're pleased to hear you're happy with our products and thank you for being an advocate of ours to other collectors - it's very much appreciated.
All of our products are sourced from official, licenced UK distributors are are 100% genuine. I know the hobby can be a bit of a minefield sometimes where authenticity is concerned, so we want to offer a 'safe place' for TCG collectors and players alike.
We'll look forward to welcoming you back to the store again soon and we hope you have a great weekend!
With Best Wishes
Neo Cards & Collectables
Fast and reliable
Delivery was quick and reliable, the same day shipping is excellent. I will definitely come back.
14 October 2021
Reply from Neo Cards & Collectables
Hello Ted,
Thank you writing a review - we appreciate it a lot! We're happy to hear your order arrived quickly. All orders received by 4pm GMT on working weekdays are dispatched same day to ensure you receive your order as soon as possible. We also offer postage upgrades such as Next Day or Saturday delivery if you're ever in a rush!
We'll look forward to welcoming you back soon, Ted.
Have a great weekend!
With Best Wishes
Neo Cards & Collectables
I'm a newcomer to Pokémon tcg and don't…
I'm a newcomer to Pokémon tcg and don't know much about how to shop for products. After consulting with the Rich, he explained the products meticulously and told me exactly how they were on sale, so I got the product I liked, many thanks to Rich and I wish you all the best.
14 October 2021
Reply from Neo Cards & Collectables
Hello Ray,
Thank you for taking the time to write a review about our service. We appreciate the time it takes and it's always really helpful to hear feedback from our customers. It was a pleasure to help and it's always great to be able to chat to customers about TCGs - that's the best part of the job!
If there's anything else we can do to help, please get in touch and we'll look forward to welcoming you back to the store very soon.
With Best Wishes
Neo Cards & Collectables
Good
Exact items came as described and at a good price too.
Delivery was a little later than expected but not too long.
Will certainly be coming back
9 October 2021
Reply from Neo Cards & Collectables
Hello Tristan,
Thank you for taking the time to review our service. I am really pleased to hear your items arrived safely and you're happy with our pricing. We try to price our products as competitively as possible because, as collectors and TCG players ourselves, we know the hobby can become expensive. I've had a quick look at the delivery on your order and I can see your order was placed late on Friday night and was dispatched on our free delivery service at 07:53am on Saturday morning. This can take between 2-5 working days to arrive and I can see your order arrived on Thursday, which was the 4th working day. Hopefully Royal Mail will deliver your next order with us a little quicker than this next time!
Have a great weekend, Tristan and we'll look forward to welcoming you back very soon!
With Best Wishes,
Neo Cards & Collectables
Fantastic service
Really impressed with the service and will definitely be ordering again in the future. Ordered in the morning and the items were dispatched within a few hours, which I didn’t expect but really appreciated. The updates on Instagram about the products going live were really helpful and a great way to get excited for the new Pokemon celebrations products :)
9 October 2021
Unprompted review
Reply from Neo Cards & Collectables
Hello Kadie,
Thank you for taking the time out of your weekend to write a review of our service - it's very much appreciated. We try to dispatch orders as quickly as possible and all orders that are placed before 4pm Monday to Friday are always dispatched same-day. We're really happy to hear the Instagram updates are helpful - we love interacting with you guys on there!
If there's anything we can do to help in the future, please get in touch.
Have a great weekend!
With Best Wishes
Neo Cards & Collectables
I received my first order yesterday and…
I received my first order yesterday and am extremely pleased.
Well packaged, fast postage and item arrived in perfect condition.
Great price too.
I’ll definitely be back and would recommend to others!
Thank you! 😃
30 September 2021
Unprompted review
Reply from Neo Cards & Collectables
Hello Claire!
Thank you for writing an excellent review and we're delighted to hear your order arrived quickly and safely! It's always great to receive positive feedback and know that we have a happy customer out there!
Have a great day and we'll look forward to welcoming you back very soon!
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello SB,
Thank you for taking the time out of your day to write a review of our service, we really appreciate it. We're pleased to hear you're happy and that your order arrived promptly - that's great news! We'll look forward to welcoming you back again very soon.
With Best Wishes
Neo Cards & Collectables
Back of the net!
The website was easy to navigate, I found some of what I was looking for and took advantage of free 48 hour delivery for orders over a certain price. The order came on time, neatly and securely packaged via Royal Mail and I was made aware of my delivery slot the day before. A really easy and positive experience - will be making more purchases from neocards.co.uk again soon!
23 September 2021
Reply from Neo Cards & Collectables
Hello RedRoller,
Thank you for the excellent review - we're really happy to hear you had a great first experience with us! This is exactly the type of service we wish to offer our customers, so we're pleased to hear it was a good one!
We'll look forward to welcoming you back very soon - have a great weekend!
With Best Wishes
Neo Cards & Collectables
We’re brilliantly priced and very fast…
We’re brilliantly priced and very fast shipping!
17 September 2021
Reply from Neo Cards & Collectables
Hello Lindsey,
Thank you for your review - that's great news your order arrived quickly! We dispatch all orders same-day if purchased before 4pm Monday to Friday. We sometimes try to dispatch after 4pm too where we can to ensure you receive your order as soon as physically possible. We're also really happy to hear you're pleased with our pricing and look forward to welcoming you back soon!
Have a great day and thank you again!
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Dan,
Thank you for your review. We're pleased to hear you're happy with our service - we try our best! Look forward to welcoming you back one day soon.
With Best Wishes
Neo Cards & Collectables
Genuinely surprised by how quickly the…
Genuinely surprised by how quickly the item was delivered. This shop is a little hidden gem that more people need to be aware of.
Fortunately I was able to get myself an Evolving Skies Booster box because I think not as many people know about this store
16 September 2021
Reply from Neo Cards & Collectables
Hello Jack,
Thank you very much for taking the time out of your day to review us and for your kind words. I am really happy to hear you're pleased with our service and that we were able to supply you with an Evolving Skies Booster Box.
Don't forget to check back in a few weeks for the launch of Pokemon Celebrations!
With Best Wishes
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Ian,
Thank you very much for taking the time to review us on TrustPilot - it's very much appreciated. We're really pleased to hear you're happy with our products and prices and we'll look forward to welcoming you back soon.
Have a great day!
With Best Wishes
Neo Cards & Collectables
Great pricing
Great pricing, quick delivery and well packaged. I will be shopping with them again.
13 September 2021
Reply from Neo Cards & Collectables
Hello Will,
Thank you for taking the time to write a review and we're really happy to hear you're pleased with our pricing, delivery and packaging. We'll look forward to welcoming you back soon!
With Best Wishes
Neo Cards & Collectables
Great prices
I ordered Ultra Pro top loaders which were a very reasonable price, would order again.
13 September 2021
Reply from Neo Cards & Collectables
Hello london_gal,
Thank you very much for your 5* review. We're incredibly happy to hear you're pleased with your Toploaders and the price you paid for them. We'd be very happy to see you back again soon.
Have a great day!
With Best Wishes
Neo Cards & Collectables
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