NematodesDirect.co.uk Reviews 

419
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing their deep satisfaction with the overall results. Customers frequently praise the exceptionally speedy delivery service and the user-friendly website that always makes purchasing items completely straightforward. Many people note that the natural products work wonderfully against common pests like garden slugs and indoor fungus gnats. Some people were dissatisfied with occasional delivery delays, missing tracking updates, or unexpected stock issues causing extended waiting times. A few consumers also mentioned that applying the liquid solution can sometimes be physically demanding and requires very careful measuring.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing great satisfaction with effective... See more

Service

Consumers find service to be positive, highlighting fast, efficient, and prompt support. Reviewers frequently... See more

User experience

Clients share positive opinions on user experience, noting that the website is straightforward and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased some nematodes for treatment of fungus gnats in our house. We tried everything else to eliminate the vast quantities of black flies emerging from our house and tried the nematodes as directe... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, no problems with ordering or delivery. Clear instructions, easy to use, definitely a useful tool in the control of fungus gnats indoors, although not a stand-alone 100% cure. Not... See more

Company replied

Rated 5 out of 5 stars

Been using this company for years. I use the slug nematodes and they make such a huge difference. I tend to use them spring and summer using three applications and that protects my young seedlings and... See more

Company replied

Rated 5 out of 5 stars

This was the last ditch attempt to rid my cottage of these troublesome tiny flies, and it worked! Arrived as promised well packaged, clear instructions, however did stuggle with the dosage as prod... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

Fresh Nematodes sent direct to your door. When ordering from Nematodes Direct your order will be sent by 1st class post - ensuring you receive your nematodes in the very best condition possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

419 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(419)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Straightforward and easy to use IT

Straightforward and easy to use IT. Product arrived very promptly.

11 September 2026
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Reply from NematodesDirect.co.uk

Dear Eileen,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

Great product

11 September 2026
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Reply from NematodesDirect.co.uk

Dear Dave,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

Order placed and goods arrived in a…

Order placed and goods arrived in a timely manner.
Does the job, controlling the seasonal LeatherJackets.

11 September 2026
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Reply from NematodesDirect.co.uk

Dear Graham,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

High quality product.

Speedy delivery, high quality product. Highly recommend.

11 September 2026
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Reply from NematodesDirect.co.uk

Dear Michelle,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

Never fails to foil the little…

Never fails to foil the little darlings. I always find them in the long term potted plants. It is such an easy solution to what could be an expensive problem. Would recommend every time.

10 September 2026
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Reply from NematodesDirect.co.uk

Dear Phoebe,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

Fast

Fast, efficient, great service - wouldn’t go anywhere else for nematodes.

10 September 2026
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Reply from NematodesDirect.co.uk

Dear C Miles,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

They delivered the nematodes on time

They delivered the nematodes when they said they would so I could apply them in the warmer weather.

10 September 2026
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Reply from NematodesDirect.co.uk

Dear Patricia,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

Repeat business

Easy to order and arrived quickly by Royal Mail. So delivered to door not left in a hedge!

10 September 2026
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Reply from NematodesDirect.co.uk

Dear Stephanie,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

Good prices and service

Good prices, excellent customer service. Very reasonable delivery fees and prompt.

10 September 2026
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Reply from NematodesDirect.co.uk

Dear Chris,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

As part of our garden maintenance…

As part of our garden maintenance service we have found nematodes to be a useful, natural approach that fits well into a environmentally conscious lawn maintenance programme. They do require the right application conditions and some follow-up care, but in our experience, the results have been very good.

After two seasons of use, we’re very happy to recommend nematode treatments as part of an effective approach to managing chafer bugs and leather jackets.

10 September 2026
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Reply from NematodesDirect.co.uk

Dear Kristian,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

Differing application methods

I was very satisfied (5 stars) with the delivery time of the product.
What I am less satisfied with is the conflicting instructions that accompany the product on the outside and inside of the packaging. The outside of the packaging immediately indicates that a 5 litre ‘stock solution’ should be made using the whole contents of the package. Whereas the inner instruction indicates that half of the ‘contents’ are added to a 0.5 litre feeder container and then filled with water before being applied to the area for 8 minutes. Is this 8 minutes to a 50m2 area? It would be better to have both options clearly detailed. The product is not necessarily cheap and I am now unsure if I have used it properly. In my case I made up the 5 litre solution then used my ‘Miracle-Grow Feeder’ for 8 minutes on each 10m2 area in 500ml amounts until all the stock solution was used up. On each occasion, after the 8 minutes application, I emptied the remaining solution (the contents having been displaced by the water sidestream flow of the Miracle-Grow Feeder) into a watering can and then went over the treated area again. Hopefully this will have the required effect and used the nematodes appropriately. After receiving an email from the supplier of the product I reviewed providing an explanation I am happy to revise my rating to 5 stars.

28 August 2026
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Reply from NematodesDirect.co.uk

Thank you for your detailed feedback.

We completely understand how the differing instructions could cause confusion.

The instructions vary depending on whether the nematodes are applied with a watering can or a hose-end feeder, and it sounds as though the two methods may have been combined.

Thankfully, the nematodes will still have worked effectively. The process will simply have taken considerably longer and used more water than necessary.

As the instructions supplied with the pack are outside our control, we have produced our own more detailed guidance which is available to download via the product page(s), which clearly explains both application methods. We’ll email this to you separately.

If you have any questions before applying nematodes in future, please don’t hesitate to contact us. We’ll be very happy to help ensure everything goes smoothly.

Given that you were very satisfied with our delivery and the product was still applied effectively, we would be extremely grateful if you would consider increasing your rating to five stars :-)

Rated 5 out of 5 stars

Perfect

Perfect. Quick delivery great product

13 August 2026
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Reply from NematodesDirect.co.uk

Dear Dan,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

Always good

Always good, prompt service. Like the new, reduced plastic packaging .

12 July 2026
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Reply from NematodesDirect.co.uk

Dear Lynne,

Thank you for leaving us a review, its very much appreciated :)

Kind regards

Samantha

Rated 4 out of 5 stars

Ants Nests

I purchased the product to get rid of ants nests in my lawn. I was sceptical at the outset but it has proved to work. I gave it four stars rather then five because it is a bit of a faff to use with all the exact measuring out that has to be done,

10 June 2026
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Reply from NematodesDirect.co.uk

Dear Michael,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

Rated 3 out of 5 stars

Delivery was good

Delivery was good. I don’t know how well they have worked yet. I am a woman of age so found it hard going on my back having to water them in. Would be good if it could be scattered rather than watered.
I understand that may not be possible. Don’t think I’ll use them again to much hard work for me.

12 June 2026
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Reply from NematodesDirect.co.uk

Dear Margaret,

Thank you for your review. We’re pleased to hear your order arrived promptly.

We’re sorry to hear you found the application difficult. However, we do feel it’s a little unfair to mark the product down for this, as the application method and watering requirements are available on our website before purchase.

The nematodes are living organisms and need to be applied in water so they can move through the soil to find the pests they control, so unfortunately they cannot simply be scattered onto the surface.

We do appreciate that watering in can be physically demanding, and understand that this may not be suitable for everyone. We hope the treatment proves effective for you and would be grateful if you would consider revising your three-star review, as the application method is an inherent part of how the product works and is outlined before purchase.

Kind regards

Samantha

Rated 5 out of 5 stars

Haven’t seen any more slugs

Haven’t seen any more slugs, seems to be working. Any nematodes next.

11 June 2026
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Reply from NematodesDirect.co.uk

Dear Paul,

Thank you for leaving us a review, its very much appreciated :)

Kind regards

Samantha

Rated 1 out of 5 stars

Sadly the nematodes did not work this…

Sadly the nematodes did not work this year,all my lettuce and beans were eaten.i did follow instructions correctly.

10 June 2026
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Reply from NematodesDirect.co.uk

Dear Alexandra,

Thank you for leaving us a review.

I have sent you an email directly to see if we can resolve the issues.

Kind regards

Samantha

Rated 5 out of 5 stars

Recommended

Great customer service & product. And great value. Will definitely use again, when needed.

10 June 2026
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Reply from NematodesDirect.co.uk

Dear Terry,

Thank you for leaving us a review, its very much appreciated :)

Kind regards

Samantha

Rated 5 out of 5 stars

On discovering bean weevils to…

On discovering bean weevils to drenching them with nematodes was a mere matter of two days. Amazing service, thank you. It’s done the trick too. Totally recommend.

12 May 2026
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Reply from NematodesDirect.co.uk

Dear Linda,

Thank you for taking the time to leave us a review, its very much appreciated :)

Kind regards

Samantha

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