Dishwasher made noise from hell but repair lady went straight to the problem and fixed in under 20 minutes. Impressed - booking was easy and on day had another text giving more exact time which was v... See more
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Review summary
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Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the... See more
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In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door f... See more
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The engineer whom you sent to resolve the problem with our microwave had no difficulty in identifying the cause. The faulty component was replaced and a new light bulb fitted in quick time, the cost... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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Excellent service
Excellent service! The engineer arrived promptly for our repair appointment and was professional throughout. The work was completed quickly and to a high standard. Highly recommend
8 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear you received excellent service and that our engineer was prompt, professional, and completed the work to a high standard.
Thanks,
Brett
NEFF Home Appliance Customer Service
Coffee machine
We had an early appointment for our coffee machine,which was not working correctly,time keeping exellent arrived on time and know exactly what the problem was and fixed it in no time at all.The cost of the parts used were very reasonable and advise given . A big Thank you to the engineer he was outstanding.
6 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's wonderful to hear that our engineer was on time, fixed your coffee machine quickly, and provided helpful advice. We're so glad you found the service outstanding.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Excellent engineer explained the cost…
Excellent engineer explained the cost of various options to repair our appliances and then did as we asked quickly and efficiently.
8 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear you had an excellent engineer who explained the cost options clearly and completed the work quickly and efficiently.
Thanks,
Brett
NEFF Home Appliance Customer Service
Efficient service
I was offered an appointment that we convenient and the engineer kept in touch and arrived in the allotted time and the repair was done efficiently
7 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are happy to know the appointment was convenient and that our engineer provided efficient service with good communication.
Thanks,
Brett
NEFF Home Appliance Customer Service
Very friendly and professional service.
Very friendly in booking and an engineer attended reasonably quickly and sorted the fault with a software update. Generally a NEFF fan and this microwave is really good in use however this is the second issue I’ve had with this microwave albeit sorted quickly and hopefully the last issue. I remain a keen user of NEFF cooking products and happily recommend.
14 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased that our team was friendly and that the engineer resolved the fault quickly. We also appreciate your feedback regarding the appliance and are glad you remain a keen user of our products.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Excellent Service
The communication from the Company and the service provided by the friendly and knowledgeable engineer were excellent. Thank you
5 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear that you found our communication and the service from our friendly, knowledgeable engineer to be excellent.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
I paid £109 for an engineers visit
I paid £109 for an engineers visit, the recommendation as a repair would be £450 and a new unit at £399, but I would get £50 back if I ordered a new unit
When I looked the reccomended replacement online at it online , it didn't seem right to suit and I then discovered this would have been the wrong model to suit my situation. The correct replacement was £599 so plus the engineers visit £109 plus a fitting cost £50 = £708 less £50 =£658
7 August 2026
Reply from NEFF Home UK
Hi,
Thank you for your feedback. We're very sorry to hear about your experience and the frustration caused by the engineer's visit and the subsequent replacement recommendation.
Thank you for your feedback, it is appreciated.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to know that a nice professional job was done.
Thanks,
Brett
NEFF Home Appliance Customer Service
Great engineer who posted hinges as…
Great engineer who posted hinges as well as fixing call out issue
2 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's great to hear that our engineer resolved the issue and was able to provide the extra hinges you needed.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician quick and efficient! Thanks - Craig
NEFF Home Appliance Customer Service
Great customer service
Very fast and efficient support from NEFF from booking the repair to it being rectified by the engineer.
7 August 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our support fast and efficient! Thanks - Craig
NEFF Home Appliance Customer Service
It wasn't a simple fix but the engineer…
It wasn't a simple fix but the engineer was very confident he could repair the washing machine. It was a long job but the end result was a fully working machine.
5 August 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician confident; and the issue was resolved! Thanks - Craig
NEFF Home Appliance Customer Service
Quick response
Quick response, polite and efficient engineer. Repair covered under waranty
5 August 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you received a quick response; and found the Technician polite & efficient! Thanks - Craig
NEFF Home Appliance Customer Service
Helpful and prompt resolution
5 August 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our support helpful & prompt! Thanks - Craig
NEFF Home Appliance Customer Service
Great service from Neff
5 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are happy to know you received great service from NEFF.
Thanks,
Brett
NEFF Home Appliance Customer Service
Expensive fault finding.
Engineer called ahead of visit. Was courteous and efficient in telling me that there was nothing wrong with the oven, the fault was in the wall socket, "hidden" behind the fitted microwave, and I would have to engage an electrician to fix the fault. Was then charged £109 for the call out.
4 August 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
I’m very sorry to hear you felt the call-out charge of £109 was excessive after our engineer found the fault was with the wall socket behind your fitted microwave. I can understand how frustrating that must be when you expected the issue to be with the oven.
Thank you again for your feedback,
Sam
NEFF Home Appliance Customer Service
Wanted my expensive oven fixed properly…
Wanted my expensive oven fixed properly by engineers who know what they are doing. That is what I got and it didn’t cost a fortune. Very happy with end result.
6 August 2026
Reply from NEFF Home UK
Hello Kevan, thank you for your review.
It's great to know you were happy with the expertise of our engineers and the successful repair of your oven.
Thanks,
Brett
NEFF Home Appliance Customer Service
Customer service
Product came with 5yr warranty, contacted NEFF about a switch fault engineer booked, arrived on time replacement part fitted quickly.
Excellent service.
7 August 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re chuffed to hear your product’s 5-year warranty gave you peace of mind and that booking an engineer was straightforward. It’s great that the engineer arrived on time, diagnosed the switch fault and fitted the replacement part quickly. Excellent service is exactly what we aim for, so your feedback made our day.
We’ll pass your kind words on to the team. If there’s anything more we can do, please do let us know.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician prompt, efficient and the issue was resolved! Thanks - Craig
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re chuffed to hear our engineer was punctual and efficient and that the problem was diagnosed and solved quickly. Hearing that we got you back up and running so smoothly really makes our day.
If there’s anything else we can help with, do let us know.
Many thanks,
Sam
NEFF Home Appliance Customer Service
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