Dishwasher made noise from hell but repair lady went straight to the problem and fixed in under 20 minutes. Impressed - booking was easy and on day had another text giving more exact time which was v... See more
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Review summary
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Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the... See more
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In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door f... See more
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The engineer whom you sent to resolve the problem with our microwave had no difficulty in identifying the cause. The faulty component was replaced and a new light bulb fitted in quick time, the cost... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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Stress less experience
Stress less experience. From first call to Neff to the broken machine being fixed with new parts. Polite friendly service engineer who explained what he was doing, what needed to be done and what to do to help myself in the future.
10 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are so pleased to hear you had a stress-free experience, from the first call to the final repair, and that our polite and friendly service engineer was helpful.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
WhatsApp contact with Neff excellent.
Used WhatsApp to contact Neff. The response was extremely quick and helpful.
10 August 2026
Unprompted review
Reply from NEFF Home UK
Hello Brenda, thank you for your review.
We're delighted to hear that your experience using WhatsApp to contact us was extremely quick and helpful.
Thanks,
Brett
NEFF Home Appliance Customer Service
The engineer knew exactly what the…
The engineer knew exactly what the problem was and saved me money on not buying a part unnecessary
7 August 2026
Reply from NEFF Home UK
Hello Pauline, thank you for your review.
It's great to hear that our engineer knew exactly what the problem was and was able to save you money on an unnecessary part.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to know you found our product knowledge to be very good.
Thanks,
Brett
NEFF Home Appliance Customer Service
Hob repair
Very quick to come out. Engineer talked through what he had done and what the problem was. Very pleasant and efficient
9 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased we could arrange a quick visit and that our pleasant and efficient engineer talked you through the repair.
Thanks,
Brett
NEFF Home Appliance Customer Service
All good !
Easy to book, on time, pleasant to deal with, job carried out efficiently and oven fixed
7 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're happy to know everything was all good, from easy booking to an efficient repair by our pleasant engineer.
Thanks,
Brett
NEFF Home Appliance Customer Service
A very efficient and knowledgeable…
A very efficient and knowledgeable service engineer who solved the problem.
7 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're happy to know our efficient and knowledgeable service engineer solved the problem for you.
Thanks,
Brett
NEFF Home Appliance Customer Service
Kept up to date throughout the booking…
Kept up to date throughout the booking and engineer turning up. I love the price you pay lasts 12 month. Friendly engineer fixed our door, just paying for parts needed on top. No major surprises. Would definitely recommend.
9 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's great to hear you were kept up to date and that our friendly engineer fixed your door. We're glad you appreciate our fixed-price repair plan.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Service engineer arrived on time and…
Service engineer arrived on time and solved the problem with our microwave oven. She was very pleasant and knowledgeable.
6 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear our service engineer arrived on time and that she was pleasant and knowledgeable in solving the problem with your microwave.
Thanks,
Brett
NEFF Home Appliance Customer Service
Paul and Liz
We had to wait for the spare parts to be shipped from Germany but the actual repair was quick and professional
7 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are sorry for the delay you experienced while waiting for spare parts. However, we are pleased to hear that the final repair was carried out quickly and professionally.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Great commnication from the booking in…
Great communication from the booking in for the warranty repair right through to completion of the job.
All done with no hassle.
8 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're happy to hear you experienced great communication and a hassle-free warranty repair from booking to completion.
Thanks,
Brett
NEFF Home Appliance Customer Service
Great Service
The communication was great and the engineer was very friendly and fixed the issue with the microwave in no time.
7 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's great to hear that communication was good and our friendly engineer fixed the issue with your microwave in no time.
Thanks,
Brett
NEFF Home Appliance Customer Service
The service engineer was very helpful…
The service engineer was very helpful and efficient. parts were ordered and oven fixed within a couple of days.
6 August 2026
Reply from NEFF Home UK
Hello Susan, thank you for your review.
It's great to hear our service engineer was helpful and efficient, and that your oven was fixed within a couple of days.
Thanks,
Brett
NEFF Home Appliance Customer Service
Lack of Communication internally
I told the service Centre that the oven needed two new parts, 0102 and 0135. Engineer had to come back again as he was only supplied with part 0102.
7 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are very sorry to hear about the internal communication issue that led to our engineer arriving without all the necessary parts for your oven repair. We understand this is frustrating and sincerely apologise for the inconvenience of needing a second visit. If you would like to discuss this further, you can contact us via the contact page on our website: https://www.neff-home.com/uk/service/contact-us
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello Steven, thank you for your review.
We have noted that this is a duplicate review and appreciate you taking the time to provide your feedback.
Thanks,
Brett
NEFF Home Appliance Customer Service
Engineer very good customer service
Engineer very good customer service , punctual etc and extremely polite . Great service and very quick to book a call out
8 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's great to hear that booking was quick and that our engineer provided great, punctual, and polite customer service.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased you received professional service and good communication.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We're glad our engineer was very efficient and sorted the problem quickly for you.
Thanks,
Brett
NEFF Home Appliance Customer Service
Amazing customer service
Amazing customer service. Always had a good experience when we’ve had them here
8 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are thrilled to hear you find our customer service amazing and have consistently had good experiences with us.
Thanks,
Brett
NEFF Home Appliance Customer Service
Sorted the problem
Sorted the problem, but rather expensive. Oven was only 4 years old, but not covered.
31 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to hear that the problem with your oven has been sorted. We do, however, understand your disappointment regarding the cost of the repair and that it was no longer covered by the manufacturer's warranty.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
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