Good helpful advice regarding an identical fridge / freezer replacement. As ours is a fixed hinge type there is a limited choice across the industry. We purchased a Neff model as recommended by Neff... See more
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Review summary
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I had an issue with my Neff oven. I contacted customer support using the online portal. I received an appointment time and date very quickly. The engineer showed up on the date agreed, diagnosed the... See more
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Fantastic experience. I had contacted so many local suppliers to purchase a part for my washing machine but to no avail. Chatted to Bosch on WhatsApp who provided a link to purchase the part. It arriv... See more
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NEFF (or really, the operative, Donna) found the missing part for which I was looking for my very (very) old oven, after an hour of coaxing me through the process. She was exceptionally patient and kn... See more
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4.8
Excellent
288 reviews
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Reply from Neff Home Ireland
Hello, thank you for your review.
We're pleased to hear you thought the engineer was great, but we are sorry to learn that some parts were not available for your oven repair.
Thanks,
Sam
NEFF Home Appliance Customer Service
Professional and friendly service from…
Professional and friendly service from the initial contact with the service centre to the repair of the oven.
5 November 2025
Reply from Neff Home Ireland
Hello Norman, thank you for your review.
It's wonderful to hear you received professional and friendly service, from the initial contact right through to the oven repair.
Thanks,
Brett
NEFF Home Appliance Customer Service
Great service
The service engineer was very pleasant and efficient.
A great ambassador for the Neff brand.
14 November 2025
Reply from Neff Home Ireland
Hello Bette, thank you for your review.
We're delighted to hear that our service engineer was pleasant and efficient. It's wonderful to know they represented the NEFF brand so well.
Thanks,
Brett
NEFF Home Appliance Customer Service
When we needed help your service team…
When we needed help your service team in Waterford were extremely helpful. Sadly we tried to take the door of our oven off to clean the glass but the instructions in the instruction manual were deficient in explaining the difficulties but you did sort the problem speedily
12 November 2025
Reply from Neff Home Ireland
Hi,
Thank you for your feedback. We're pleased to hear that our service team in Waterford was extremely helpful when you needed assistance.
We apologise for any confusion caused by the instruction manual regarding the oven door removal. We're glad that we could resolve the issue promptly for you.
Your feedback is valuable to us and will help us improve our manuals for better clarity.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Oven out of warranty
Oven out of warranty, yet they replaced front glass door, free of charge. Much appreciated
12 November 2025
Reply from Neff Home Ireland
Hi, thank you for taking the time to leave a review.
We're happy to hear that we could assist with your oven door. We appreciate you sharing your positive experience with us!
Thanks, James.
NEFF Home Appliances Customer Service.
The call out engineered was helpful…
The call out engineered was helpful about how to clean and maintain my oven.
12 November 2025
Reply from Neff Home Ireland
Hello Linda, thank you for your review.
It's great to hear that the engineer was helpful and provided useful advice on how to clean and maintain your oven.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for your review.
We're delighted to hear you found our service to be prompt, efficient, and friendly.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Neff do have a good attitude to aftercare policy
From the time of the request for an engineer to the completion of repair, all went in accordance to agreed time line.
7 November 2025
Reply from Neff Home Ireland
Hello,
Thank you for taking the time to write your 5* review.
We're glad to hear that you appreciate NEFF's attitude towards aftercare policies.
It's great to know that from the time of the request for an engineer to the completion of the repair, everything went according to the agreed timeline. Your satisfaction is very important to us, and we appreciate your kind words.
Thanks, Claire.
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for your review.
We’re delighted to hear that you found our service to be fully professional. Your feedback truly warms our hearts and encourages us to maintain high standards. If you have any specific experiences or highlights you'd like to share, we would love to hear them.
Thank you again for your feedback.
Best regards,
Sam
NEFF Home Appliance Customer Service
Helpful WhatsApp service for non-urgent queries
I submitted a product query via Neff’s WhatsApp customer service number and got a helpful response within a day. Very useful service for non-urgent queries. Many thanks Craig.
31 October 2025
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We’re delighted to hear that you found our WhatsApp service helpful and convenient for non-urgent queries.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Since purchase in May 2023
Since purchase in May 2023 we have a problem with rinse aid programme on our Neff dishwasher and despite 5 engineer visits since October 2024 the empty fluid light has never come on. Now out of guarantee and not fixed. Will not be buying or recommending Neff appliance in future
29 October 2024
Unprompted review
Reply from Neff Home Ireland
Hi, thanks for your review.
We’re very sorry to hear about the ongoing problem you’ve experienced with your NEFF dishwasher, and we completely understand your frustration, especially after multiple engineer visits.
This is certainly not the experience we want for our customers, and we sincerely apologise that the issue has not been resolved to your satisfaction.
In order to look into this, I have requested some further information through our 'Find Reviewer' tool.
Please accept my sincere apologies for the inconvenience caused by this.
Thank you - Mandy
NEFF Home Appliance Customer Service
First Class Customer Service
Claire the customer service lady went above and beyond to find the model number for my 10 year old hob. I needed that to find online the dimensions so I could order a new hob to fit the space. New hob now ordered.
28 October 2025
Unprompted review
Reply from Neff Home Ireland
Thank you for taking the time to share your review.
I’m thrilled to hear that Claire went above and beyond to assist you with finding the model number for your hob. It's always wonderful to know that our team is making a positive impact.
I’m glad to hear you've ordered a new hob that will fit nicely in your space. If you need any further assistance or have any questions during the process, please don’t hesitate to get in touch.
Thank you - Mandy
NEFF Home Appliance Customer Service
To be honest I wasn’t expecting a reply…
To be honest I wasn’t expecting a reply to my query so was pleasantly surprised to hear back via WhatsApp
21 October 2025
Unprompted review
Reply from Neff Home Ireland
Thank you for your review,
We're glad to hear that you were pleasantly surprised by our prompt response to your query via WhatsApp. We strive to provide excellent communication and support to our customers, and it’s great to know we met your expectations.
If you have any further questions or need assistance, please don’t hesitate to get in touch.
Thank you - Mandy
NEFF Home Appliance Customer Service
Contacted NEFF for service given date…
Contacted NEFF for service given date for call out.
Day before got call from service engineer to arrange suitable time.
Service engineer arrived at time agreed & all works satisfactory done.
Very impressed.
Thanks.
22 October 2025
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review
We’re delighted to hear that your service appointment with NEFF ran smoothly and that the engineer arrived on time and completed the work to your satisfaction.
Thank you for your feedback.
Becki
NEFF Home Appliance Customer Service
Great service
Great service, my engineer came out very promptly. He was knowledgeable and efficient. I would definitely recommend to a friend.
13 October 2025
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We’re delighted to hear that your engineer was prompt, knowledgeable, and efficient. It’s wonderful to know you would recommend our service to a friend.
Thank you for your feedback.
Becki
NEFF Home Appliance Customer Service
Neff oven software update.
Swift accurate response ny Mandy via WhatsApp helped resolve my issue quickly and easily.
21 October 2025
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
It’s wonderful to hear that Mandy was able to help you quickly and efficiently via WhatsApp and that your Neff oven issue was resolved with ease.
Thank you for your feedback.
Becki
Neff Home Appliance Customer Service
Simple, easy to follow instructions
Helped me install the update on my oven
20 October 2025
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We’re pleased to hear that the instructions made updating your oven simple and easy to follow.
Thank you for your feedback.
Becki
Neff Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We’re glad to hear that you find your appliance both easy to use and stylish.
Thank you for your feedback.
Becki
Neff Home Appliance Customer Service
Reply from Neff Home Ireland
Thank you for your review!
We're glad to hear that your issue was resolved quickly and without hassle.
Our goal is to make the process as smooth as possible for our customers.
Thank you - Mandy
NEFF Home Appliance Customer Service
Top-notch service on every level
15 October 2025
Reply from Neff Home Ireland
Thank you for your fantastic review!
We're thrilled to hear that you experienced top-notch service across the board.
Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.
Thank you - Mandy
NEFF Home Appliance Customer Service
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