Good helpful advice regarding an identical fridge / freezer replacement. As ours is a fixed hinge type there is a limited choice across the industry. We purchased a Neff model as recommended by Neff... See more
Company replied
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Review summary
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I had an issue with my Neff oven. I contacted customer support using the online portal. I received an appointment time and date very quickly. The engineer showed up on the date agreed, diagnosed the... See more
Company replied
Fantastic experience. I had contacted so many local suppliers to purchase a part for my washing machine but to no avail. Chatted to Bosch on WhatsApp who provided a link to purchase the part. It arriv... See more
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NEFF (or really, the operative, Donna) found the missing part for which I was looking for my very (very) old oven, after an hour of coaxing me through the process. She was exceptionally patient and kn... See more
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4.8
Excellent
288 reviews
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Fantastic Service
Great customer service from start to finish, the engineer arrived on time, was excellent and very helpful through the repair process and detail explaining any questions we had.
Thankyou
Sean
25 August 2026
Reply from Neff Home Ireland
Hello Sean, thank you for taking the time to write your review.
We’re happy to hear you had fantastic service from start to finish. It’s great the engineer arrived on time, was so helpful and took the time to explain the repair and answer your questions. We’ll pass your thanks on to them, they’ll be delighted.
If there’s anything else we can help with, please get in touch.
Thanks,
Sam
NEFF Home Appliance Customer Service
Communication was good .engineer was…
Communication was good .engineer was sound .wasnt able to fix the problem but explained well
22 August 2026
Reply from Neff Home Ireland
Hello Maurice, thank you for your review.
We're glad to hear that communication was good and that our engineer provided a clear explanation. We are sorry that the issue could not be resolved during the visit, and we appreciate your feedback on the service provided.
If you do need to discuss this further, please do not hesitate to contact our customer services through any of the options on the link below:
https://www.neff-home.com/ie/service/contact-us
Thanks,
Brett
NEFF Home Appliance Customer Service
Excellent service and repair man so…
Excellent service and repair man so cooperative on the time of call
14 August 2026
Reply from Neff Home Ireland
Hello Tony, thank you for your review.
We are delighted to hear that you received excellent service and that the repair man was so cooperative.
Thanks,
Becki
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for your review.
We're happy to hear that our engineer was prompt and very helpful during their visit.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Neff oven issue
I had an issue with my Neff oven. I contacted customer support using the online portal. I received an appointment time and date very quickly. The engineer showed up on the date agreed, diagnosed the issue very quickly, and replaced the failed component. A very professional service.
12 August 2026
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We’re so pleased to hear the online portal got you an appointment quickly and that our engineer arrived on time, diagnosed the fault and replaced the failed component. We know an oven issue can be a real inconvenience, so it’s great to hear the service was professional and efficient.
Thank you for sharing this. It’s brilliant to know we got you back to cooking without fuss. If you need anything else, do get in touch.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for your review.
We’re happy to hear your washing machine repair went well and that our engineer was excellent and very mannerly. I’ll pass your kind words on to the team as they’ll love to hear them. If you need anything else, we’re always here to help.
Thank you again for your feedback,
Sam
NEFF Home Appliance Customer Service
Polite customer service on phone
Polite customer service on phone
Took all the details correctly. Next Engineer arrived again polite and because I had given the code error on the machine had the correct part. Best customer service I have experienced in a number of years.
6 August 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
We are delighted to hear you had such a positive experience, from the polite service on the phone to the efficient engineer who arrived with the correct part. Your feedback is greatly appreciated.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Very happy with appointment process…
Very happy with appointment process very simple and quick to make sure it fitted in to my schedule
5 August 2026
Unprompted review
Reply from Neff Home Ireland
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found booking easy, quick; and it accomodated your schedule! Thanks - Craig
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for your review.
We're pleased to hear that we provided a prompt response to your problem and a good fix.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for your review.
We're delighted to hear that our representative, Ken, provided you with excellent service.
Thanks,
Mandy
NEFF Home Appliance Customer Service
The customer service over whatsapp was…
The customer service over whatsapp was excellent and very prompt. However the online booking for repair wasn't accepting my ID numbers. The team then booked a service repair for me straightaway.
30 July 2026
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for your review.
We're pleased to hear our WhatsApp team provided excellent and prompt service.
We are sorry for the trouble you experienced with the online booking system, but it's great that the team was able to book the repair for you straight away.
Thank you again for your feedback,
Mandy
NEFF Home Appliance Customer Service
Neff Fridge Freezer
Very positive experience with Neff Engineer, Kevin who arrived on time & was polite & totally focused on solving the problem with our fridge freezer. A pleasure to deal with. Many thanks for a very positive experience.
29 July 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
We're delighted to hear you had such a positive experience with our NEFF engineer, and that he was punctual, polite, and focused on resolving the issue with your fridge freezer.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Seal needs replacing on freezer neff…
Seal needs replacing on freezer neff were very quick giving me details of how to arrange repair
29 July 2026
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for your review.
We're glad we could provide a quick response with the details for arranging the repair of your NEFF freezer seal.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Very quick and helpful response via WhatsApp
I had a very quick reply from Em via Whatsapp that answered my question. She was extremely helpful and reassuring.
27 July 2026
Unprompted review
Reply from Neff Home Ireland
Hello Gina, thank you for your review.
We are happy to hear that you received a quick, helpful, and reassuring response from our team on WhatsApp.
Thanks,
Becki
NEFF Home Appliance Customer Service
Excellent service
Easy to organise service appointment online, text day before to confirm window, technician was excellent - friendly, informative, reassuring and went through all the work required on the day, sorting the issue
21 July 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
We are delighted to hear that you found the online booking process easy and that our technician was friendly, informative, and sorted the issue for you.
Thanks,
Brett
NEFF Home Appliance Customer Service
Pat is always responsive
Pat is always responsive, often at short notice and always rectifies any issues quickly and efficiently
22 July 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
We are pleased to hear that our engineer was responsive and rectified the issue with your appliance quickly and efficiently.
Thanks,
Brett
NEFF Home Appliance Customer Service
One phone call
Just one phone call to the service helpline and all was sorted .Service man fixed the problem.all within 4 days from first phone call.Excellent service.
21 July 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
We are delighted to hear that your issue was resolved so quickly and efficiently, all within four days of your first call.
Thanks,
Donna
NEFF Home Appliance Customer Service
Customer people were helpful and Onsite engineer excellent
Customer people were helpful and friendly. The call was dealt with speedily and on-site engineer excellent. Came on time and had all required spares. Callout costs as listed on the Neff website. All good
18 July 2026
Reply from Neff Home Ireland
Hi,
We're absolutely delighted to hear that our customer service team was helpful and friendly, and that your call was dealt with speedily. It's equally fantastic to know that our on-site engineer was excellent, arriving on time with all the necessary spares to resolve your issue.
We're also pleased that our callout costs were clear and as expected. Providing transparent, efficient, and high-quality service is what we strive for, and your feedback confirms we achieved that for you.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Excellent service great communication I…
Excellent service great communication I would to totally recommend
But it’s Neff so no surprise really
18 July 2026
Reply from Neff Home Ireland
Hi,
We're absolutely delighted to hear that our team member was polite, courteous, and efficient. It's also wonderful to know that their knowledge about the replacement part was evident and helpful to you. We pride ourselves on having skilled and professional staff.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
The service engineer was great
The service engineer was great, punctual and very professional. He explained the issue, the costs involved and fixed it.
14 July 2026
Reply from Neff Home Ireland
Hi,
We are absolutely thrilled to hear that our service engineer provided such a great experience for you. It's wonderful to know that they were punctual, very professional, clearly explained both the issue and the costs involved, and successfully fixed the problem.
Providing transparent, efficient, and professional service is what we always aim for, and your comments truly highlight the dedication of our engineering team.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
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