Neckermann Travel (UK) Reviews 

Fantastic. Have always booked through large holiday providers previously. Issues with the large companies were never dealt with, questions never answered and made to feel silly. Though not with Neckermann, the team blew them out of the water with better prices, customer service and communication.

A lovely personal touch. Was slightly nervous as hadn’t heard of this brand in the UK. Safe to say my worries were lifted. Neckermann (under TravelVogue and Anex Tour) are both ABTA and ATOL protected company, unlike plenty of online agents you see which more often than not aren’t ABTA protected!

Daisy was lovely to chat to and really easy get in touch with, she was proactive. Noticed they also have a price match guarantee, we didn’t have to utilise this as the price was the best on the market already!

I booked and got my booking confirmation right away and then hotel vouchers and official confirmation within the hour.

Thank you and I will definitely be in touch about a future holiday!

Stacey is always very helpful & informative. Gave us insight into the new hotel for this year. Thank you very much.

Having recently returned from a holiday to Turkey, I have to say Neckerman/Vougue Travel were excellent.
We had booked a hotel which, for various reasons did not match our expectations. After ongoing communication, with customer service rep Tracy Cudmore (who was excellent) and after providing them with evidence they moved us. We were absolutely delighted with our new hotel.

The hotel was appalling. I complained whilst there and got absolutely no resolution and then contacted Neckermann who didn't help! They didn't help me get any compensation or recoup any of the additional costs I incurred. Very disappointing and I would certainly not recommend using the company. They just take your money and dont offer any help or support!

Stacey was very knowledgeable and helpful.

Extremely helpful and knowledgeable

Made it easy to book the hotel and flight

Helpful staff member when I phoned

Very smooth service. Thank you.

Information received was prompt accurate and helpful.

Best deals around

Stacey rang to allay my fears.
Very knowledgable and thorough explanation
Excited now for holiday!!!

Excellent customer service

Great customer service. I accidentally booked holiday twice but when I contacted customer service by email they contacted me and quickly sorted it out. I would definitely use them again and recommend them

Details of our trip including airport transfers were clearly communicated and everything happened on time and as expected. Competitive pricing.

Website was easy to navigate - but what was the most important to us was customer service and have to give 5 out 5 . Each time we called the phone was answered without having to go through 20 options !

They’re were fantastic to deal with. Great package in Turkey.
Would 100% book with them again

Your price represented excellent value. Your agent was well informed and friendly

Enjoyed a good holiday this year and have booked for next year. Well informed and looked after.

Booked by the reservation team, great service. MGA airline were amazing and welcoming, we had a wonderful flight. Lovely private transfer minibus with professional drivers. Great hotel and facilities especially for families, and staff who always accommodated with everything you asked for. Booked to travel with Neckermann Travel again in October. Would definitely recommend.

We have just returned from a fabulous holiday in Turkey in all ultra AI with swim up room. The hotel and experience was absolutely outstanding. All was booked via Stacy and her team at Neckermann Travel, we were kept informed throughout the process and while on holiday. I would absolutely recommend them and use again for future travel plans. Thank you