N&C Tiles and Bathrooms Reviews 

607
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often finding exactly what they need. Many people also highlight the prompt and secure delivery service, with items arriving well-packaged. The staff receives frequent commendation for being helpful, knowledgeable, and friendly, providing excellent advice and support. However, some customers noted issues with orders, including incorrect or incomplete items, and inconsistent delivery communication, leading to delays or unexpected arrivals. A few reviewers also reported receiving products damaged upon arrival, such as chipped or broken tiles, which caused dissatisfaction.

What people talk about most

Product

Clients share positive opinions on product quality and selection, with many reviewers finding exactly what... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast delivery, good packaging,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, often highlighting knowledgeable and helpful staff who went... See more

Order

Users describe ambiguous interactions with order processes, with some customers praising the ease of online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just moved into the area and Jordan in the Swansea store was brilliant. Extremely friendly man, super customer care, sourced all our needs. Gave us very sound advice. Altogether a great shopping ex... See more

Rated 5 out of 5 stars

Found exactly what I needed after long search. Tiles were to replace damaged ones when other work being completed. Colour was a great match,also I only needed a very small amount which was not a... See more

Rated 5 out of 5 stars

Anj gave an excellent customer service, giving lots of help and insight on the best tiling options to fit my needs. She spent lots of time running through the different styles and even offered tea a... See more

Rated 5 out of 5 stars

The staff members were all very helpful and able to help me choose items that I liked. The Store Manager knew all the goods available, and so could make recommendations that matched, making the stor... See more



Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Construction Company
  4. Do-it-Yourself Shop
  5. Home Improvement Store

Written by the company

N&C Tiles and Bathrooms are an award winning retailer offering a wide range of wall tiles, floor tiles and bathroom products to the trade and public. Shop in one of nationwide tile and bathroom showrooms or visit us online.

We offer inspirational, quality products at competitive prices

Written by the company

We're so confident in the quality of our products, we offer exceptional warranties across our thousands of products! As a multi-award winning tile and bathroom retailer, we have been recognised for our friendly service, expertise and our beautiful, inspirational showroom displays

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

607 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(607)

267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Easy to order online what was needed, arrived extremely well packaged and really quickly. Would not hesitate to order from this company again. Brilliant service

13 April 2026
Rated 5 out of 5 stars

Excellent Bathroom Service


We are absolutely delighted with our new bathroom. The porcelain tiles from N&C Tiles and Bathrooms, Orpington, made my bathroom look stunning. Justin, H Lilley & Co, Bromley, for his attentiveness and for sourcing high-quality fixtures. Cliff and Rob, my experienced engineers, for helping us design a functional layout, installation, overcoming tricky plumbing issues with ease and impeccable tiling!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Meeting Wayne and Tracey at N&C Builder…

Meeting Wayne and Tracey at N&C Builder was an absolute delight! Last Friday, I needed to buy some building materials for my garden DIY project. Feeling a bit unsure, I turned to social media for advice on what to purchase. When it came time to pay at the cash counter, Tracey stepped in and called Wayne over to help me out. After explaining my project to Wayne, he guided me in purchasing the perfect materials. Thanks to their help, my garden project is now complete and I couldn't be happier. A big thank you to Wayne and Tracey!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Two days late and half the tiles are broken

I understand that this is not the fault of the company but of the courier , this doesn’t however change the fact that the job I need them for is now and that I will have to source locally at higher cost for something I already paid for .
I have not contacted anyone (I’m busy due to this)

2 April 2026
N&C Tiles and Bathrooms logo

Reply from N&C Tiles and Bathrooms

Dear Mr Thomson

Thank you for taking the time to share your feedback. I am sorry to hear that your tiles arrived damaged and that the timing has impacted your project.

Regarding the delivery timing, I’d like to clarify the schedule just in case it helps: because the Easter Bank Holidays fell on the 3rd and 6th of April, our courier networks were closed. We dispatched your order on the first available working day (the 7th), and it arrived on the 10th, so it was within our 3–5 working day window.

Even though the courier was at fault for the breakages, we want to put things right. As you haven't had a chance to contact us yet, please reach out to our team at customerservices@nctilesandbathrooms.com or 020 8586 4600 with a couple of photos of the damage so that we can raise this issue with the courier company. We will prioritise a resolution for you immediately whether that's a swift replacement or a refund for the damaged goods—so you aren't left out of pocket.

Best regards
John Swain - Web Ops Manager

Rated 5 out of 5 stars

Buying the tiles (which we have now…

Buying the tiles (which we have now done on three occasions) is a great experience both in person and online, Their support in matching and ensuring we got what we needed was second to none. Customer service is important to these guys and it shows.

1 April 2026
Rated 5 out of 5 stars

After speaking to Kay at Chadwell Heath…

After speaking to Kay at Chadwell Heath we knew exactly what we needed to complete our bathroom installation. Kay gave us a quote, information booklets and showed us all available options. We will definitely be going back to finalise our order. Thank you Kay.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Kay being a member of your staff was…

Kay being a member of your staff was extremely helpful in every way and in my opinion could not do anymore for me with regard to serving me and helping me to load my purchases onto my van it makes a big difference when staff are willing to go the extra mile and are happy to do so

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Can't recommend them enough

Can't recommend them enough. Walked in and immediately we were offered assistance. The manager Audley went through everything we needed, spent a long time looking at the options and considering our budget at all times. Nothing was too much trouble, every time I called about deliveries, adding more products, changing products etc. someone always answered quickly and extremely helpful. Brilliant team! 🙌🏻

1 April 2026
Unprompted review
Rated 5 out of 5 stars

We’ve just been into the Orpington…

We’ve just been into the Orpington store this morning to choose tiles for our new bathroom renovation. Bradley Strong, the branch manager was an absolute delight to deal with. He was extremely knowledgeable and patient with helping us make our choices. Many thanks Bradley

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great help from Kay

Kay who helped me on two seperate days was great. I had quite complicated requests and Kay took the time to really help me out with my orders.

1 April 2026
Unprompted review

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