Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered the Navi mow X450 to mow the yard immediately around my house and garage that I tend with my electric Ryobi self-propelled. I had not entertained running this mower in the areas that I use... See more
It doesn't mow as nice as my current mower, ... yet (e.g. treating tall weeds as obstacles to avoid). The software uses a lot power on my phone and is less than 100% intuitive for some features (e.g.... See more
It was a little challenging setting up the boundaries, but overall it is mowing great, I set it up Sunday and did its first mow and since then it has did 3 scheduled mows without any difficulty. I am... See more
Company details
Written by the company
Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.
Contact info
98 Spit Brook Rd. Suite 2203, 03062, Nashua, United States
- navimowsupport-us@rlm.segway.com
- navimow.com
4.1
Great
165 reviews
Replied to 51% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Serious issues while operating on a…
Serious issues while operating on a 20-30° slope. Spinning tires does not make for a pretty yard. I will follow up with your support team as this is a major issue for me but should be able to resolved with some tweaks.
1 April 2026
Reply from Segway Navimow
Dear Customer,
Thank you for reaching out to our customer support team regarding the issue with your product. We truly appreciate your proactive approach and the trust you've placed in our after-sales team.
To ensure your issue is handled properly, we have assigned a dedicated team member to closely monitor the resolution process. We are committed to providing you with the best possible support and making sure your problem is resolved efficiently.
Please check your inbox for our communication. If you cannot find our email, kindly review your spam/junk folder as well. Alternatively, you can contact us directly at support-navimow@rlm.segway.com
. When doing so, please use "TP Review" in the subject line, as this will help us quickly locate your information and prioritize your case.
We look forward to the opportunity to address your concerns and ensure your experience with us is improved.
Sincerely,
Segway Navimow Support Team
The app is not great
The app is not great. Needs work. Setup is not out of the box easy for creating maps if you have a complex yard. Had to use reddit to find work around for a few issues and I have not tested them as of yet. I am tech savvy, but this is not intuitive.
1 April 2026
Reply from Segway Navimow
Dear Customer,
Thank you for sharing your valuable feedback and suggestions regarding our app. We truly appreciate your input and take your concerns seriously.
We have arranged for a dedicated team member to reach out to you directly. Kindly check your inbox (and also review your spam/junk folder). We look forward to your response so we can better understand any difficulties you've encountered while using the app and investigate whether the issue is due to incorrect usage or a potential fault.
If you have any further requests regarding product improvements or new features, please feel free to contact our customer service team via email at support-navimow@rlm.segway.com
. Your suggestions are invaluable in guiding our product development.
Once again, thank you for your feedback. We are committed to improving your experience with us.
Sincerely,
Segway Navimow Support Team
I recently purchased the blades from…
I recently purchased the blades from the Navimow website to replace for the first time. I was surprised to get the notice indicating it was time they should be replaced. Went to the website to order and they were delivered timely, I received notifications during the process of when they were expected to arrive. Very easy to replace.
31 March 2026
Easy to set up and program!
20 March 2026
Fast delivery
Fast delivery, robot is easy to install, did a great job mowing the lawn for the first time. Let‘s see how good the long term quality will be
31 March 2026
I felt I bought a toy
I felt I bought a toy, the blade was so weak couldn’t cut the grass, already returned, have not get refund yet, will update
Update: received full refund, customer service was great and helpful.
28 March 2026
Reply from Segway Navimow
Dear Customer,
we're very glad to hear our customer service team was able to assist you with a full refund. Your satisfaction — even when a product isn't the right fit — matters greatly to us.
We appreciate your fairness in updating others about the positive resolution. If you ever decide to give robotic mowing another try in the future, we'd love the chance to earn back your trust.
Wishing you the very best with your lawn care journey ahead.
Fast set up
Fast set up, fast shipping, had the mower setup and mowing within an hour. This is my second Navimow, and it is amazing!
24 March 2026
I215 Lidar mower is fairly nice and…
I215 Lidar mower is fairly nice and seems to do a good job mowing. The app for the phone is easy to navigate through to use the features of the mower.
The one aspect of the mower which is a bit wonky is its ability to track and follow lawn edges. Sometimes it does, sometimes it doesn't. When it doesn't, it rides up on the brick edging we have or drops into the flower gardens by several inches.
That aside, we seem to like it.
17 March 2026
Reply from Segway Navimow
Dear Customer,
First and foremost, we would like to express our sincere gratitude for your appreciation of the i215 LiDAR lawn mower and for sharing your valuable feedback regarding your experience. We truly value your insights.
Regarding the concerns you raised about the instability in operation and the edge mowing issues, we would like to reassure you that, under normal circumstances, this product is equipped with a stable positioning system. Additionally, with the recent firmware update, we introduced the Edge Sense feature, which is specifically designed to address edge mowing issues. Could you kindly check if this feature has been enabled?
We have assigned a dedicated team member who will proactively reach out to you for further assistance. Kindly check your inbox, and we also recommend reviewing your spam/junk folder. Once we receive more details from you, we will conduct a thorough investigation to ensure your issue is properly handled.
We look forward to your response and appreciate your cooperation.
Sincerely,
Segway Navimow Support Team
Outstanding Customer Support Experience
I had a great experience with the Navimow customer support team. From the moment I reached out, they were responsive, professional, and very helpful in addressing my concerns.
17 March 2026
Pretty damn impressive
Pretty damn impressive! I was so worried when I purchased this mower. I've been waiting for the right time when I thought the technology was ready and I was pleasantly surprised with how well this machine works. It works great!
14 March 2026
The machine works well the improvement…
The machine works well the improvement could be in the instruction manual (oh wait there was none) to help with the set up
22 March 2026
Rocky start but great mower
My original mower never worked and it took weeks to resolve, but I’m happy with the end result. The support team stayed engaged, and I now have a mower I’m super excited about. It works like a charm and is exactly the automated system I hoped it would be!
12 March 2026
Reply from Segway Navimow
Dear Customer,
We sincerely apologize for the negative experience you have encountered. This is not the level of service we aim to provide, and we take your concerns very seriously.
A dedicated team member has been assigned to directly contact you to ensure that your issue is addressed promptly. Regarding the slow progress of the process you mentioned, once we receive your response with more details, we will investigate the cause. If there is indeed an issue, we will take appropriate action to improve the process.
Kindly check your inbox for our email (and ensure to review your spam/junk folder as well). We look forward to your response, which will allow us to continue following up on your case.
Sincere regards,
Segway Navimow Support Team
Easy setup
Easy setup. Accurate mapping. Good app.It has been running for 2 weeks now. It takes steep hills and a complicated map without issue. So far, it is working well. Hopeful, durability, reliability, and longevity will be just as impressive.
13 March 2026
X4 cuts cost
I now have seven X4 mowers located at different properties to help maintain mowing and cut cost. Absolutely love these mowers.
13 March 2026
The dogs are just jealous.
The mower is working exactly as promised so far. Looking forward to (not) mowing again tomorrow! Only the dogs are upset by my new purchase.
24 March 2026
Like it
Easy to set up. Love the feature of cutting different direction every time.
My back yard is hilly, and the mower handles it well.
24 March 2026
Navimow was easy to setup and works…
Navimow was easy to setup and works extremely well. Still having a hard time with the channel back to the charging station (home)
24 March 2026
Large Yard - does great
I mow about 0.8 acres. My zoysia lawn is hilly and isn’t level. So far, the mower has done great. I set the lawn up in 5 zones due to gardens, trees, and wet spots. It hasn’t skipped any areas and it cuts the grass great.
I set up a temporary charge base station and antenna. Now, I know it gets good satellite reception everywhere despite buildings with metal roofs and tall pines, I need to do a permanent installation.
21 March 2026
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