Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would... See more
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Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.
Contact info
98 Spit Brook Rd. Suite 2203, 03062, Nashua, United States
- navimowsupport-us@rlm.segway.com
- navimow.com
Replied to 51% of negative reviews
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Does what it was designed but
I love how it cuts but having some issues with how to setup zones and get it to cut in a more logical order it went back and forth in a 5ft circle before for about 15min in the middle of open yard. Cutting all the zones I have setup if I’m cutting them all I wish it would enter the next zone to save time instead of going zone by zone. When it backs out of its garage it turns to quickly got tangle on my grill cover cord before and just kept going where it just backed up 2 ft and did zero then it would clear everything.

Reply from Segway Navimow
I love my navamo molar thank you so…
I love my navamo molar thank you so much for such a good quality product
Technology finally caught up at a reasonable price.
Have wanted a robot mower for years, since the very first ones came out and haven waiting for technology and prices to catch up with my wishes. I think you have greatly succeeded. We live on a corner lot at the top of a hill. We have a yard that’s not flat, with several walkways, 5 large trees , several non-rectangular flower beds, with bushes along fences, some narrow strips of lawn between fence and sidewalks and a detached garage+storage shed. The first two spots where I placed the charging station at edges of lawn did not have a good enough GPS signal, so I decided to use the provided antenna. Took me almost two hours just to explore the edges of the property with the antenna placement feature of the app. Every highly recommended position either had no power available for the charging station or would have required that I string the antenna cable across a walkway or the driveway. After viewing the post about off-zone placement of the charging station and learning how to create a Chan el, I chose one of “light green” signal areas at the edge of a flower bed and was able to pass the self-check. I then spent almost 8 hours over three days mapping all the mowing zones, excluded zones and channels until I was satisfied with the results. Robot is now working very well.
I’m also very happy with the 60 minute recharge time — the indoor robots take three hours.

Reply from Segway Navimow
Auto mapping hasn’t worked
Auto mapping hasn’t worked
Couldn’t stop it from going to my neighbors several times and then ran out of time
Will attempt manual mode and forget about the advertised auto mapping
Also advertising zero turn so it doesn’t damage your lawn at certain scenarios
It should be re-written so it reads minimizes lawn damage since I had several spots already damaged

Reply from Segway Navimow
Shhhh! Don't tell anyone.
It doesn't mow as nice as my current mower, ... yet (e.g. treating tall weeds as obstacles to avoid). The software uses a lot power on my phone and is less than 100% intuitive for some features (e.g. how to mow manually, changing the mow height in a zone). For 1/2 the price of a new tractor, this is a no brainer. No gas, less maintenance, less labor, nice stripes. Suburbia is about to get a lot quieter on the weekends.
Love it just used it I wish it cut a little lower then 2.5 inches
Yes really enjoy watching it navigate and recharge and continue cutting mo wires no antenna. Outstanding product. I have the garage and worry about the water getting inside
This mower is surprisingly impressive…
This mower is surprisingly impressive and easy to start using. I previously owned a Mammotion Luba for 2 days and it was terrible. I sent it back. The technology was awful. Fast forward a couple of years......I was very skeptical when buying this but I read a lot of great reviews. I also knew the technology has evolved quite a bit. I'm impressed. Zero issues. This thing is amazing
Great mower
Quick response to questions
Quick response to questions. Helpful from thinking about purchasing to the actual purchase decision.
Super quick and easy mapping
Super quick and easy mapping. I’ve had 2 mows to date and it was effortless; pressed a button on the app to mow and off it went with no missed spot and a quality cut. Will be creating a couple more zones soon. My only concern to is the mower being powered on continually.
The Navi gives the yard a great mov
This X4 mower looks like a little go kart
The mower came in very quickly. The set up was easy. This thing looks like a go kart. It’s amazing! Been obsessed with it for the past five days… Getting my my zones, set up and perfecting them. The mow is amazing very even. I have a pretty large front yard and backyard plus a smaller side yard. With this lawnmower robot, I will be able to put my efforts to trimming the shrubs and little cleanup efforts. I live in an eight a zone in Northwest Georgia and this thing is super exciting.
The mower has performed exceptionally…
The mower has performed exceptionally well. Setup instructions were good. Programming yard with 4 zones was learnable. Have mowed entire lawn twice and has worked well. Only issue was it navigating from zone 1 to zone 2. Solved issue by cleaning pollen off of the cameras. My grass looks good. Running again tomorrow. Love having a freshly mowed look 7 days per week.
Wanted to return my unopened mower for…
Wanted to return my unopened mower for the X4. Never answered the phone, returned messages, responded to emails, chat never provided any actionable information. Today, finally got my return label after a 45 minute chat. Outrageous and sloppy!!

Reply from Segway Navimow
Game Changing Tech! Navimow X430!
I got the Navimow X430 and most recently the Garage X to protect it from the elements a bit more. Gotta say… I love this mower! Been waiting years for a product like this!
The mower seems very sturdy and has no problems with the bumpy terrain in my yard.
The cut quality has been top notch and with the right settings enabled it covers edges very well, leaving me with even less to weedeat then with my old standard riding mower.
My favorite thing about it has to be the tech in place though! The app has been excellent! I’m not running into any weird glitches or crashing so far. The automatic mowing schedule was easy to set up and small mowing adjustments like cut direction and height are simple to change.
Overall, it’s been one of the best purchases I have ever made!

Reply from Segway Navimow
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