Segway Navimow Reviews 162

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are highly satisfied with the product, praising its quality and performance, especially its ability to handle steep slopes and rough terrain. Many people found the user experience positive, highlighting the ease of setup, mapping, and operation through the intuitive app. The convenience of not having to manually mow and the excellent cut quality are frequently mentioned benefits. However, some customers experienced issues with the delivery service, noting damaged packages or delays. A few other people also felt that the app, while generally user-friendly, had some less intuitive features or consumed a lot of phone power. There were also occasional reports of the mower struggling with lawn edges or auto-mapping functions.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers are impressed with its... See more

User experience

Consumers find the user experience to be positive, with many praising the ease of setup and operation,... See more

Quality

People report positive experiences with quality. Many consumers are impressed with the mowers' performance,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise fast shipping, quick... See more

Application

Reviewers highlight ambiguous aspects of the app. While some customers praise its user-friendliness, quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would... See more

Rated 4 out of 5 stars

I ordered the Navi mow X450 to mow the yard immediately around my house and garage that I tend with my electric Ryobi self-propelled. I had not entertained running this mower in the areas that I use... See more

Rated 4 out of 5 stars

It doesn't mow as nice as my current mower, ... yet (e.g. treating tall weeds as obstacles to avoid). The software uses a lot power on my phone and is less than 100% intuitive for some features (e.g.... See more

Rated 5 out of 5 stars

It was a little challenging setting up the boundaries, but overall it is mowing great, I set it up Sunday and did its first mow and since then it has did 3 scheduled mows without any difficulty. I am... See more


Company details

  1. Garden
  2. Lawn Mower Store

Written by the company

Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.


Contact info

4.1

Great

TrustScore 4 out of 5

162 reviews

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Replied to 51% of negative reviews

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Rated 5 out of 5 stars

Great Mower

Great Mower, set up was great, great tutorials. The mower does have trouble leaving the charging station and following the designated channel. It seams to follow the channels between mowing zones more accurately.

25 April 2026
Rated 1 out of 5 stars

Haven’t been able to use the lawnmower…

Haven’t been able to use the lawnmower in over a week after purchase. The lawnmower will not charge, and because of that the software cannot be updated. Customer support is horrible. The worst I’ve seen in a very long time. No updates, and constantly lying about the situation.

25 April 2026
Rated 5 out of 5 stars

Keep it up

Keep it up. Solid experience from the minute I opened the box. Looking forward to the innovations and upgrades to come!

24 April 2026
Rated 5 out of 5 stars

A-Mowing machine

It was a little challenging setting up the boundaries, but overall it is mowing great,
I set it up Sunday and did its first mow and since then it has did 3 scheduled mows without any difficulty. I am holding out on purchasing the fence gate until possibly they upgrade the fence to solar power to charge the batteries instead of replacing 4 batteries ever few months.

23 April 2026
Rated 1 out of 5 stars

It’s been two weeks since I ordered my…

It’s been two weeks since I ordered my x430 and it hasn’t shipped yet and I haven’t been able to get in contact with anyone from navimow, this has been beyond frustrating your ai chat is garbage and your 1800 number keeps hanging up my calls. I can’t imagine what kind of hell it will be if I ever have an issue with your product. Maybe I made a wrong choice and should had purchased a lumps instead.

22 April 2026
Rated 2 out of 5 stars

Neat idea, doesn’t work

I tried for more than a week to get this to work with my yard, but it encounters constant issues. It constantly gets stuck, and I do not think my yard is particularly treacherous. It gets stuck getting on and off the sidewalk, for example. Just not worth the hassle

21 April 2026
Rated 1 out of 5 stars

Not Easy and Not Good

Day one - The mower wanted to connect to my phone by bluetooth and to the network by w-fi. It took a while to connect both. After it did, it wanted to update. Clicking on update led to a screen that said it was on the latest version. Clicking on that screen led back to the message asking to update. The rest of the day was spent going back and forth on all available buttons. The mower refused to mow!

Day two - The mower changed its mind and decided that it wasn't actually on the latest version and wanted to update for real this time. Clicking on update led to a new screen that said it wasn't connected to a network. Most of the day was spent trying to get it to connect. I moved the mower and its charge station from outside to inside the house. After eight hours the mower connected on its own and updated.
Late in the evening I took it back outside to map the yard. The auto mapping feature mapped a small part of the yard and quit. After deleting the tiny map, I had to manually map the yard (700 squared meters). When done, the mower would not mow. It said the map was too big. I divided the map into smaller zones, but it still refused to mow even the smallest one. The mower refused to mow!

Day three - The mower decided that the map was ok after all. I set it to mow a zone and it went. When done I noticed the grass wasn't cut, not even the dandelions. Sent it again and peaked under to see that the blades were not spinning. Decided to test the remote control option and found that the blades could spin (not broken) when used by remote.
Late in the evening I sent it to mow in a different zone. The mower finally mowed!!!

Day four - The little plastic garage finally arrived. It is top heavy and falls over. The anchors are not very good. I will buy new anchors to force it to stay upright.

Conclusion: I am mad. I await in anxiety to see what new problem it will have next weekend. :(

20 April 2026
Segway Navimow logo

Reply from Segway Navimow

Hi,

Thank you for taking the time to share such a detailed experience.

We completely understand how discouraging this must feel.

I want to assure you that we are taking your case seriously. I have now arranged for a dedicated customer service to contact you directly and assist you in resolving these issues step by step. The goal is to go through the setup and operation together and ensure the mower works properly under your conditions.

We will stay with you until the issue is fully understood and resolved.

Thank you again for your patience, and we will be in touch very soon.

Rated 3 out of 5 stars

Does not mow the entire yard

Does not mow the entire yard. Avoids weeds like wild flowers. Avoids clumped grasses. Even on efficient mode, slow as molasses. You don’t advertise that it will take two full days to cut two acres. App needs a map smoothing function or for AI to correct for steering issues while mapping.

21 April 2026
Rated 2 out of 5 stars

Navimow is not for me

Upon set up of my Navimow, I learned that I was unable to dock it in the location that wanted. The instructions said I needed a 6 foot circumference around it. After alot of frustration, I decided to return it. At first, I received a partial refund. After my initial review. Navimow agreed to refund the rest of my money. The return and refund process does take a while (over 2 weeks). At least I got my money back. Hopefully they make some changes to their purchase process. It would be good to fully inform buyers of the setup requirements prior to purchase. I probably will try another brand, but I will buy from somewhere that will be easier to return if need be (Home Depot or Lowes).

21 April 2026
Unprompted review

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