Navi Auto Transport 

I'm not happy with Navi at all, my car delivery was delayed 3 days behind the scheduled date, the assigned hauler received my car from the facility by the end of business hours to figure out that he didn't have enough room in his trailer for my car! by that time the facility was closed, he left my car out in the street in unsafe area! key inside! for his other guy to pick it up the next day, the hauler lied to me saying that his guy will pick it up the same day but my car was pick up the next day, and the craziest thing is that the hauler told me that my car is in excellent condition and could be driven (10 hours drive) to my place and he have an assistant in his truck since the car didn't fit!!! I felt really upset when he said that, I paid for my car to be hauled not driven, I called Navi to put my complaint, absolutely NOT professionals and NOT recommended.

They delivered my car from SC to CA within a week and there were no hidden fees.

Delivery service - Good
Price - Good
Booking process - Good

This was one of the worst and most frustrating service experiences we have ever had. We paid Navi Auto Transport to transport our vehicle, with a delivery date scheduled. Instead, the carrier’s truck broke down multiple times, and the transportation was never completed. After dealing with the repeated breakdowns and delays, we ultimately had no choice but to retrieve the vehicle ourselves. We paid for a transportation service that was never completed, and then had to spend a significant amount of additional money out of our own pocket to get our vehicle. Their failure became our expense, our problem, and our responsibility to fix. To make matters worse, Navi hired a different company to actually handle the transportation without properly informing us. We suddenly found ourselves dealing with a company we had not expected to be involved. Communication was extremely difficult because English was not their first language, creating a major communication barrier during an already stressful situation. But the most unacceptable part is that Navi is not taking responsibility for what happened. We paid them to transport our vehicle. They failed to complete the service, and we were left to clean up the mess and pay the additional costs ourselves. This was not a minor inconvenience. It cost us significant money, time, and stress. What makes it even worse is the complete lack of accountability afterward. I strongly recommend staying away from Navi. If something goes wrong, you need a company that will take ownership and make things right. Based on our experience, Navi Auto Transport did neither. We deeply regret using this company and will never use them again.

Absolute scammers. They gave us a specific pick-up date, but when that date arrived, they suddenly told us it was only an estimated window and that it could take another 5–10 days.

We were originally quoted $1,100, but ended up paying $1,400. We were also told we could put up to 100 pounds of belongings in the car. However, when the driver arrived, he refused to take the car unless we paid him an additional $200 in cash.

In the end, we paid $1,700 instead of the $1,100 we were originally quoted. The customer service was absolutely terrible, and the entire experience felt misleading and dishonest.

Do not use this company. Save yourself the stress, unexpected charges, and frustration.

I was disappointed with Navi Auto Transport's service and commitment. They were just another agent trying to make money using, in my opinion, a bait and switch trick. They quoted a low price just to get my business and to trap me with their contract. Then they increased the price at the very last minute. They did not stick to the price quoted and did not honor the booked price. If I did not like it then I needed to pay a cancelation fee of $135. Their website provides lot of guarantees, clarity about their business model and commitment to a fixed price. It was assuring to read this on their website but in reality, they did not follow the guarantees. At the time of booking they did not share the average cost of transportation from at least six other carriers. The price looked reasonable and was lower than others. So, I did not know the average cost of transporting the car and how close their quoted price was to the average price. Had I known the average price then the price increase wouldn't have come as a shock. I would have been prepared for the higher price and avoid the mess that followed. The customer service told me the price will not change, once I booked it and after I gave them my credit card number. This was not a true statement. It changed two hours before pickup. The pick-up was scheduled for Friday morning and delivery same day in the pm. On the day of pick up I received an AI call, about two hours before pickup, telling me that they found a trucking company at a higher price, about $200 more. I responded no to the higher price and then AI went on to list several reasons why the price goes up. Then connected me to a live customer rep. who told me the booked price was an estimate. I did not see the word estimate anywhere on the booking confirmation. The live customer rep went back and forth with their dispatch department and agreed to reduce the price by $25. I wanted to cancel but there was a cancelation fee of $135. So, I had no choice but to go ahead with the new higher price. While this negotiation was going on the dispatch department quietly canceled the pickup. The person at the destination took a day off in anticipation of the delivery. Lost a day's worth of wages. Next, Navi rescheduled a pickup through another trucking company, E&G Elite Auto transportation INC. The pickup was scheduled for Monday and delivery was scheduled for Wednesday early morning. The trucking company did not show up on Monday or on Tuesday and so no delivery as promised on Wednesday morning. The trucking company then picked up the car on Wednesday at around 4 pm and promised delivery next day early morning. They were no show till 1:30pm on Thursday. Again, lost another day's work and the wages that go with it. The trucking company apologized profusely and offered all sorts of excuses for the delay. I did not believe anything they said. In hindsight, the trucking company scheduled the pickup and delivery according to their convenience and not what the customer wanted. Apart from the price change and the stress from the delay, we suffered loss of time and money. It was a horrible experience. I will not do business with Navi again. In fact, I had booked a return trip for another car. I canceled it. But it was not easy to cancel this order. I had to go through several steps and wait for a call to speak with a customer service representative who wanted to know the reason for canceling. When I told them of my terrible experience, they were not ready to cancel. It was only after I told them that I will personally transport the car myself and then they agreed to cancel the order. Navi's customer service has too many moving parts and there is no coordination between the parts. There is no live dedicated person to help from start to finish. The use of AI customer service didn't help either. It just delayed the process and wasted our time and money. I would give Navi a zero star but that is not an option. I have to give one star at least in order to submit my comments. Based on my experience, I will not recommend Navi Auto Transport.

Eveything went very smooth for me shipping from CO to MA!!

Definitely won’t be using this transport company again. I paid for live tracking, but it never worked or provided any useful updates. The driver initially stated the vehicle would be delivered the same day, only to later say he was low on money for diesel and would have to deliver it the following morning.

The next morning came with no delivery, and I was given multiple different arrival times throughout the day. After reaching out several times, the driver finally showed up. The lack of communication, inaccurate delivery times, and unreliable tracking made this experience extremely frustrating. I would not recommend this company and will not be using them again.

My vehicle was at my destination the next day. Very quick service. Driver Eduardo was very pleasant. My car had no damage and no issues.

I have shipped a lot of cars and this was by far the BEST experience I have ever had. Chato's Transport and their driver were on time, communicated well and were competitively priced.
I will definitely use and promote Navi Transporter.

I initially received a quote for $477 and it was confirmed by the person I talked to on the phone. After taking my deposit they called and said the price now would be $741. This is a total scam. Don’t trust their quotes.

I locked in my quote price to move my elderly mother's car and the day before pickup I got a call from their AI and said they could not do it for the original price and then charged me an additional 200.00 to make it happen. I had no other options at that point so I couldn't find another transporter. Then when the transporter called he refused to pick up the car from the house. Door to door was a lie. My aged mother had to scramble to find help to meet the transporter at a location away from the house. The car got here just fine but the bait and switch pricing was totally ridiculous and the fact that it was not door to door was just icing on the cake. I signed a contract and you did not hold up your end of it.

The speed my car was delivered In 2 days from Portland to Des Moines, Iowa. That is excellent service.

Simple and fast, start to finish in less than 7 days

Great over all service! Very safe! A+

Vehicle arrived on time at a good price. Will use again.

When it came time to finally lock in a driver, they wanted to charge above the quoted amount after a customer agreement was already signed.

Vehicle was scheduled to be picked up on the Monday, 2 hours before pickup the carrier cancelled. Second pick up was scheduled for Wednesday and this was cancelled again. A third carrier was re-scheduled for pick up on the same Wednesday and I was provided with the carriers name, phone number along with the drivers contact information. You guessed it - cancelled again. Like others their customer service is AI generated and when you finally get a customer service representative they are not helpful. I was finally in touch with a Sr. Manager (Kim - 414.246.4822) who has the pickup rescheduled for pickup on Friday. I have all most no confidence this will happen and at the point of flying to Texas to pick the car up myself.

I would not recommend using Navi and will not use them again. One star is a very generous rating.

The original quote was $1,452.00 to transport the car from California to North Carolina. I requested to receive the car at the certain date since that was the only time I am at the site to receive it, I agreed to pay$1,779.00. The car was picked up on Sunday 07/26/2026 in California. The car was not delivered until Monday 08/03/2026 at 07:50 pm, not at my address but at the shopping center. the delivery date is 08/02/2026 on the contract. We have to change our flight so we can receive it. `You need to do a better job managing the contract driver. And don't give customer any excuse like weather, road construction .... Keep the customer happy and deliver as promise. I WOULD NOT recommend to anybody to use your service.

The company had no idea where the car was at any point in the journey. They couldn’t reach the shipper despite repeated attempts to do so and they refused to respond as to all my inquiries as to location of the car. Their chat feature is worthless and their agents even worse. They never respond to phone calls. I would suggest that no one use this company ever to transport their car.