Naturitas Reviews 

7 days after placing the order it still did not reach the transporter.

Only half my order arrived. The real problem is - there’s no customer service - nobody will respond or deal with the problem. Eventually I got a refund from PayPal but only because they didn’t even respond to them and the case timed out. Wish I’d read reviews here first. Won’t use again.

DO NOT BUY FROM THEM!!! i ordered a facial scrub and looked as it was opened and used by someone else. They do not answer any emails, they do not do anything about it.

Unable to return item unless I paid a fortune. Unfriendly and unhelpful customer service. Wish I hadn't ordered from them.

I've read the reviews after I made an order with Naturitas, I was worried that I've lost my money... however I was surprised when I got my order nicely packaged, in a perfect condition, normal time and with royal mail. nothing wrong with it and I'm so pleased, can't ask for more.

I should have trusted the previous reviews about this website. I was sent a wrong product. I have asked for a refund, we'll see if they respond. i'll change my rating based on the outcome of the customer service experience.
***Update***
They have refunded me after 2 days, no questions asked.
didnt get my item, but happy to get my money back.

Untrustworthy.. ignoring my request for a refund or replacement for damaged goods. I have tracked the return.
DON’T RISK IT!!!!

Placed an order and the voucher code did not work. Item is then not in stock despite plenty of inventory when ordering so doesn't get dispatched. Try to cancel and then the item suddenly disappears.

Emailed customer service (who use Google docs as their main source of contact, with no copy for the customer), and all I get is

"Hello Scott,

Thank you for your confidence in Naturitas🌿!

We are aware that you have contacted us.

Currently 😊, we have a very high volume of contact and our Customer Service team is working to get in touch with you as soon as possible.

We appreciate your understanding.

Best regards"

This includes a response to a request for a subject access request. No acknowledgement from the DPO and no response from email to the CEO or via Linkedin.

Like another Girona based company, Tradeinn (and associated brands), they lure customers in with low prices then bump up the total price with exorbitant delivery charges using Spring GDS. Avoid.

The customer service is a waste of time because no one answers anything. Buying from them is very risky. Returns and cancellations ha ha ha do not exist. Everything is automated. Avoid and don't think is cheaper. You will receive a large amount to pay tax

I have ordered in the past and had no issues until now. They sent me someone else's order. Contacting them is proving futile as have not heard back.There's a form to complete but it's been over a week now.
A mistake is not a problem but not being able to rectify it is unacceptable as I'm left with products I did not order.

I was going to order my usual capsules from them as they were slightly cheaper. Then I got to the delivery charge £147. Are they having a laugh? Absolutely ridiculous! Where are they coming from? The moon?

Misleading advertisement! 0 customer support! They sent the wrong order and I can’t get my money back as no one is responding, also they are not UK based.

Do not buy from this crooked company. Almost everything I ordered was missing from the parcel and there is no way of speaking to them- AT YOUR OWN RISK. AVOID.

DO NOT BUY FROM THIS COMPANY! My first order arrived fine, so I made a second order. They sent completely the wrong order. I informed them by email, then by online form as requested. One email reply gave me a ticket number, but no further instructions. It all seems to be automated. I have heard absolutely nothing in reply, 5 days later. I expect I have wasted my £35.
UPDATE:
After writing this review, I did actually get a refund, but still would not buy again.

The company operates poorly. It positions itself as being in the UK, but in reality, it is located who knows where. The order indicated that delivery would be within 48 hours. Almost a week has passed since my order. I do not recommend it.

Product never received and after five attempts at contacting them we have had no reply, no active shipping, nothing. They do not reply to emails or their contact form which is the only way to contact them. We have lost our money obviously, terrible company

I would give zero star...IT IS A SCAM. My order never arrived, waiting for my refund. They sending a shaddy forms to fill in Spanish.

ordered 2 bottles of perfume which took a week to come no problems and good tracking

Pump broken on item and still no response from customer service despite 2 emails

Almost a month and still no sign of my order. Only an automated response when I emailed to see where my order was. Won't be buying from them again. Luckily I can tell PayPal and hopefully get a refund. Looks like company is in Spain even though it was an Irish .com Screams scam to me