I got booked in really quickly and was advised of the timescale it took to replace the windscreen, I was not waiting too long and was given aftercare advice. It was professional from start to finish.
Company replied
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See what reviewers are saying
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... See more
Company replied
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... See more
Company replied
Guy fitting windscreen was great. Unfortunately the planning lead up to this dates confusing as told to take to branch but booked in at house.
Company replied
Company details
About National Windscreens - York
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, United Kingdom
- 01904-295-015
4.4
Excellent
620 reviews
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Lovely man did a great job job
12 November 2025
Reply from National Windscreens - York
We're glad you had a great experience with our team member and the work completed. Thank you for your positive feedback!
Great job
Friendly, reliable, very tidy ,great job replacing front windscreen
Very quick amazing
1 November 2025
Reply from National Windscreens - York
We're happy to hear that you had a great experience with our reliable and tidy service. It's wonderful that the windscreen replacement was quick and amazing. Thank you!
On time efficient and no fuss
7 November 2025
Reply from National Windscreens - York
We are happy to hear that your experience was efficient and seamless. Thank you for your positive feedback!
Zero stars
Zero stars
Would highly suggest not take your car
Let me drive away knowingly with a faulty windscreen.
Never ever again would I go to this untrustworthy company.
24 October 2025
Unprompted review
Reply from National Windscreens - York
We appreciate you sharing your experience. We're concerned to hear about the windscreen issue and that we did not meet your expectations. We'll review this situation.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
dropped off and picked within the time…
dropped off and picked within the time schedule, the disappointing part was the greasy dirty screen fitted both on the inside and outside, it took me 4 attempts to clean the outside before I could remove the suction and grease smears.
29 October 2025
Reply from National Windscreens - York
We appreciate your feedback and are sorry to hear about the screen's condition. We'll review our cleaning process to ensure this doesn't happen again. Thank you for bringing this to our attention.
New Q5 windscreen
Despite the delay in getting the windscreen the work was completed satisfactorily
29 October 2025
Reply from National Windscreens - York
We appreciate your feedback and are glad the work met your expectations despite the delay. We'll review our processes to prevent this in the future.
The vehicle was not calibrated properly…
The vehicle was not calibrated properly and the technician who was supposed to attend the the next day didn't arrive. When someone did come out to it they said they couldn't fix the problem so it had to be taken back. However, the next appointment was cancelled due to a software issue and a further appointment had to be made causing loss of income. Also, the radio now doesn't work properly so will have to buy a new aerial. I was told that it wasn't their responsibility but as it worked when we took it in and now it doesn't we fail to see how it can't be. Generally poor.
1 October 2025
Reply from National Windscreens - York
We regret to learn about the calibration issue, the missed appointment, and the subsequent cancellation. We acknowledge your frustration regarding the income loss and the radio malfunction. We will investigate these issues.
Reply from National Windscreens - York
We are delighted to receive such positive feedback; we appreciate you taking the time to share your wonderful experience with us.
Reply from National Windscreens - York
Thank you for your positive feedback!
Very good experience
Very good experience, I booked the appointment to replace the rear windscreen of my car and within 3 days everything was sorted. Reliable service, easy to contact and prompt response from the customer service representative. I recommend it.
Thank you
17 October 2025
Reply from National Windscreens - York
We appreciate you taking the time to leave us a review. We're happy to hear that you had a good experience and that our service was reliable, easy to contact, and prompt. Thank you for your recommendation.
Not good
3 last minute cancellations for various reasons, screen came broken twice allegedly. 4th time lucky, got it done.. collected car, bonnet covered in broken glass and mud, footwells and centre console shards of glass present.
Just unfortunate that's where the insurer told us to go...
22 October 2025
Unprompted review
Reply from National Windscreens - York
We appreciate you bringing this to our attention. We're sorry to hear about the multiple cancellations and the condition of your car upon collection. We'll review what happened to prevent similar issues in the future.
The technician arrived on time and was…
The technician arrived on time and was polite and a nice guy.Made a good job in a quick time as well as being tidy.
14 October 2025
Reply from National Windscreens - York
We're happy to hear that the technician was punctual, courteous, and efficient. We appreciate your positive feedback regarding the quick and tidy service you received.
Reply from National Windscreens - York
We appreciate you sharing your experience with us. We are so glad you found our service friendly and good. Thank you!
Reply from National Windscreens - York
We appreciate your positive feedback! We're so glad you were happy with our good communication, great service, and fast completion of work.
Reply from National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - York
We appreciate you sharing that you received really good service and an excellent result! We are so happy you had a positive experience.
Reply from National Windscreens - York
We appreciate you letting us know that our staff was friendly and efficient! We are so happy you had such a positive experience.
Done quickly and efficiently
Arrived in the alloted time and the task was carried out quickly and effectively by the engineers.
18 September 2025
Reply from National Windscreens - York
We're happy to hear that our engineers completed the task quickly and effectively within the expected timeframe. Thank you for your positive feedback!
My appointment was for 08:30 at York on…
My appointment was for 08:30 at York on Friday 19/09/2025.
I called on Thursday the day before the appointment to check all was okay, to which I was told yes the window screen was at the Workshop ready.
On arriving 08:30 on Friday morning after driving 40 miles I got a phone call at 8:30 to tell me that it could not be done.
The Workshop was closed and no one there. At 9:15 someone arrived all the way from Scunthorpe who told me that the windscreen was not at York and was at Scunthorpe which they shipped to York so I had to wait two hours for the windscreen to turn up. The windscreen fitters from Scunthorpe were excellent kept me informed on the progress of the windscreen arriving but I must say the staff at York are absolutely awful with the way they handled the phone call to me.
19 September 2025
Reply from National Windscreens - York
We appreciate you taking the time to share your experience. We're sorry to hear about the issues with your appointment and the miscommunication regarding the windscreen's location, as well as the York staff's handling of the situation. We will address this internally to improve our service.
Reply from National Windscreens - York
We appreciate your feedback and are happy you found our website easy to use and that we were on time for your appointment.
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