Easy to book . Able to drop off early and job finished before stated time. Kept informed and reminded by text. Very efficient

Excellent customer service and straightforward booking.
Kept informed of progress. Vehicle returned in very clean condition and quicker than expected.
Would definitely recommend this branch and company.

Very good service

very quick and professional.the young lad who fitted was really good and pleasant.many thanks

Very easy to book and amend appts. Only issue was it was a couple of weeks wait….fine for me as car still legal to drive but may be an issue if crack was obscuring vision. Staff very friendly and efficient

The operator who came out was brilliant - he was careful with the repair and courteous and even gave me some advice about a side window which was not working. Excellent customer service and really nice guy.

Absolutely brilliant!.Came on time finished the job with no mess

Great service from start to finish and a perfect job done

At present the windscreen situation is ongoing but so far the firm have been excellent

Straight forward and no hassle
Job was done in good time and staff very helpful

Took no more than 2 hours and had car back looking great. Top service

Excellent job. Very fast.

Great service from start to finish. Would definitely recommend

Excellent work

Bit of a wait, but that was probably because of their reputation. Excellent professional service.

Really great with my Dad, they came out to his home but couldn’t fix the windscreen so booked him in for a replacement screen.
Whole experience was stress free
Thank you

Good service. They kept me updated and the car was ready on time.

Very painless experience, staff both at the service centre when initially making the enquiries to the replacement centre, very pleasant, professional and accommodating. Thank you

When booking, i left a note to say i needed the car for the school run. There were no listed restrictions for home visits or anything like that. Get a phone call from the fitter at 8.30am saying he would be there in 20 minutes. Explained we needed the car for school runs and that we had put a note on. Fitter started complaining that it had ruined his day as the rest of the work was out of the way. I understand the frustration on his part, but also, not my fault. He then came at 9.30 after some back and forth and told us that he couldn’t do it because it was raining and he couldn’t pull his van in front of the car. I was at work, my partner had an important meeting with the school and so the fitter left. Back on to head office as seems to happen every time we have to use national windscreens and some more back and forth and failure to acknowledge any lack of information online and i finally got through to the manager. Explained we booked that day because it was literally that or the next day we had to get it done and literally no other time. The manager at the branch was an absolute gem and squeezed it in the next day, still meant i had to lose time at work to ferry people around but better than being rained off at home again! Lack of any communication between planners and fitters and failure to read notes on online bookings is a consistent problem with this company. However, this time, they actually rectified the issues. Can’t be said for previous times we’ve used them but that’s another matter. Big shout of to the scotswood branch manager though, for coming to the rescue.