Phoned national windscreens on Monday at Newcastle about a windscreen I got fitted 10 months ago, the heated screen was not working properly, spoke to the manager, he got all the info on his screen wi... See more
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Location
Switch locationUnit 35/37 Invincible Drive, NE4 7HX Newcastle upon Tyne, England, GB
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The whole process was quick, efficient and completely hassle-free. The staff were friendly and professional, and everything was explained clearly. The replacement was carried out promptly and to a rea... See more
Company replied
Very professional but friendly technician who did a great job repairing our windscreen. Kept up to date with arrival timing plus had a phone call to say was on their way too.
Company replied
Booked my car in for a windscreen replacement at the Newcastle branch, through my insurance after a stone had cracked my windscreen. Got an appointment within 4 days. Amazing service and they were do... See more
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Company details
About National Windscreens - Newcastle upon Tyne
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 35/37 Invincible Drive, NE4 7HX, Newcastle upon Tyne, England, United Kingdom
- 0191-462-0073
4.8
Excellent
1K reviews
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The windscreen was changed quickly and…
The windscreen was changed quickly and spot on time. Good job!
13 July 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that your windscreen was changed quickly and exactly on time. Thank you for your kind feedback about our good job!
Always an excellent and speedy service
3 July 2026
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear that you consistently receive excellent and speedy service from us. We truly appreciate your positive feedback!
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased you experienced great service, found it easy to book, and were well-informed about the repairs. Thank you for your wonderful feedback!
Reply from National Windscreens - Newcastle upon Tyne
Thank you for your positive feedback! We are so glad to hear that you found our service to be fast and reliable. We really appreciate you taking the time to share your experience.
I recently had the windscreen replaced…
I recently had the windscreen replaced on my van by National Windscreens, and I'm very pleased with the service I received.
There were a couple of minor issues along the way, but what really stood out was how professionally everything was handled. Steven, the Newcastle area manager, kept me fully informed throughout the process with clear and timely updates, which gave me confidence that everything was being taken care of. Good communication makes all the difference, and it certainly did here.
The technician who came to fit the windscreen was also excellent. He arrived on time, was friendly, courteous and carried out the work efficiently and to a high standard.
It's easy to judge a company when everything goes perfectly, but I think the real test is how they deal with the unexpected. National Windscreens handled everything professionally, and their customer service was first class from start to finish.
I wouldn't hesitate to recommend them and would happily use them again in the future.
30 June 2026
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear about your positive experience with our windscreen replacement service. It is wonderful to know that our team's communication and professionalism, especially in handling unexpected issues, made such a difference. We are proud of our technician's efficient and high-quality work. Your kind words and recommendation mean a great deal to us, and we look forward to assisting you again in the future.
Great service no fuss kept up to date…
Great service no fuss kept up to date knowledgeable fitter neat and tidy job
7 July 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased you received great service with no fuss and were kept up to date. Thank you for highlighting our knowledgeable fitter and the neat and tidy job!
Disappointing outcome of Repair
I was a little disappointed with the overall outcome of the Repair.
7 July 2026
Reply from National Windscreens - Newcastle upon Tyne
We are truly sorry to hear the repair outcome wasn't what you expected. We are always working to improve our services.
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that you found our service prompt and respectful, and that our team did a good job. Thank you for your feedback!
Prompt reliable service
Prompt reliable service, repair guy was polite and informative.
Super service, thanks
27 June 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased you received prompt and reliable service, and that our repair technician was polite and informative. Thank you for your kind words!
excellent service,excellent staff.
1 July 2026
Reply from National Windscreens - Newcastle upon Tyne
We are so pleased to hear that you experienced excellent service and that our staff made a positive impression. We truly appreciate your kind words.
Fantastic professional fitting service.
I found the link from my insurance company easy to use, the booking process with NW was great, providing a selection of available days and time slots.
I selected my proffered day and time. Booking confirmed and text and e mail received. I had a timely reminder of my appointment via e mail.
Turned up on the day to the Newcastle office, nice friendly welcome when I arrived, I was given an eta and advice what not to do post fitting.
I received a text within a few hours confirming the work had been completed and my car was ready for collection.
Collected my car and was impressed there was not one dot of glass on the dash carpet etc.
Great friendly and professional service.
Well done and thank you
30 June 2026
Reply from National Windscreens - Newcastle upon Tyne
We're delighted to hear that your entire experience, from booking to collection, was so positive. It's wonderful to know you found our online process easy and our Newcastle team friendly and professional. We appreciate your kind words and are pleased you were impressed with the cleanliness of your car after the service.
Great communication and service
30 June 2026
Reply from National Windscreens - Newcastle upon Tyne
We are so happy to hear that you experienced great communication and service. We truly appreciate your kind words and positive feedback.
Extra Mile
My repair was done, afterwards I had an issue with my boot. I reported this and national windscreen committed to get that fixed for me, free of charge. Exceptional service.
25 May 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear that we could resolve the issue with your boot after your repair. We're glad we could provide you with exceptional service. Thank you for your kind words!
Reply from National Windscreens - Newcastle upon Tyne
We're pleased you found our engineer's service great and very fast. Thank you for your feedback!
Very satisfied with a 1st class…
Very satisfied with a 1st class service, from booking in to completion of replacing my front windscreen on my Ford CMax. Friendly, courteous and knowledgable Staff, communicated well with procedure and timings. Excellent Technician who carried out a fantastic repair, very neat job, not even a finger print left anywhere. Very impressed!
19 June 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased to hear you received a first-class service! It's wonderful that our staff communicated well and that our technician provided a fantastic, neat repair. Thank you for your kind words.
Great service
15 June 2026
Reply from National Windscreens - Newcastle upon Tyne
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newcastle upon Tyne
We appreciate your kind words.
Excellent service from start to finish…
Excellent service from start to finish I couldn’t pick car up the same day so they stored it inside until the next day. Would definitely use again
10 June 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so glad to hear you had an excellent experience and appreciate your kind words about our service. We look forward to assisting you again!
Staff we’re really helpful and has my…
Staff we’re really helpful and has my windscreen done in time
9 June 2026
Reply from National Windscreens - Newcastle upon Tyne
We're so pleased our team was helpful and completed your windscreen on time. Thank you!
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