All good, turned up on time, polite chap would use again

I arranged an appointment (no1)with National windscreens in Ipswich. On arrival the fitter went to find the new windscreens and returned with one where the polythene wrapping was ripped open & it looked as if it had been there for a while. “Oh dear it’s damaged, I’ll have to order another one!’ I returned a week later (no2) it’s the wrong one! Visit (no3) the car was taken into the garage with another car behind it. “It needs 2 people to fit it. ‘There might be someone back after 3pm?’ Having been there since 9am I went home! Visit no4 I arrived at 9am with my wife following in her car so I could go home & get on with something useful. The place was all locked up & there were 2 customers with their cars looking very frustrated. Eventually a fitter from the Colchester branch arrived to collect a windscreen but he didn’t have a key. He thought they had all gone off sick! I told my wife to go home & I would wait to see if anyone turned up. They didn’t! I had to drive to Birmingham for a hospital appointment with a cracked windscreen. I booked appointment 5 for 12 to12-30 hoping they might be better organised by then. I was greeted by a fitter who said your appointment was for 10am ( INCORRECT!) they fitted a new windscreen and I returned home & examined the screen finding part of the rubber seal had been folded back under the plastic trim, which was sticking up. I managed to carefully lift it & put the seal back. I also found a large plastic moulding in the passenger foot well which had obviously been stuck to the screen to hold the cover for the cameras in place. The next day the cover for the cameras was hanging off the screen because the lump of butyl putty used to hold it had fallen off!
THIS COMPANY IS APPALLING & RUN BY A LOAD INCOMPETENT INDIVIDUALS. AVOID! I have made 5 return journeys 23 miles during rush hour traffic plus wasting a considerable amount of my time which could have been more usefully spent!

The booking process was great and the completion time was even better

But we had glass on the dash board plus shavings on the seat with my wife got some in her finger plus the dog went to the vets and cost a fortune with glass particles in her pads

Just a little more care to clean up would of made this service 5 stars

Quick turnround and friendly team - only slight issue was having to pay later by phone as unable to take payment on site.

Really quick speedy service. Polite and very helpful

Very good service very professional done

The staff are absolutely fantastic helpful and very kind thank you all very much would highly recommend you to anyone. All the best Michael kerry.

I was unfortunate to suffer damage to my windscreen which meant I needed a replacement and things only got worse from there. Upon collecting my vehicle I noticed that trim (both interior and exterior) had been damaged (which I was not told about), exterior trim not refitted correctly and the worst part is the windscreen fitted does not fit correctly (vin number window does not line up, looks warped and is too short) plus is of shocking quality, a cheap Chinese copy. The worse service I have ever experienced, they just don't care. It was handed back to with mud on the dashboard, with no pride of their work whatsoever.

You only managed to achieve 1star based on Mark in your call center and pleasant manner of fitter, the rest of the service was awful. No fitter at location when turned up for appointment, no call back to arrange alternative, has to chase, then the incorrect wipers were brought and could not be fitted

Flexibility of pick up time was very helpful.

I took my car to have its windscreen repaired after a failed attempt to repair a chip it had.
On the morning of my booking, I arrived with my car at the requested time to find nobody in the office to take handover of my vehicle. A colleague then arrived 15 minutes later making me late for work. I was then told by the colleague that they were not meant to be there that day so didn’t know what my car needed doing. The colleague then proceeded to tell me that he would only be there until 2:30 but I don’t finish work until 5 meaning I had to take time out of my work day to collect the car. If I was made aware of this prior, I could’ve made better arrangements.
Later that morning, I received text messages and a voicemail asking me to call National Windscreens back. I was told the new windscreen arrived damaged so could not in fact be completed and I was asked to book a new appointment. On collection of my car, the windscreen had in fact been replaced and nobody understood why somebody called me.
When I received my invoice several days later, pre and post check comments had been removed so I could not view this. The invoice also did not include where payment should be made. I tried to email to clarify but have not had a response. I did receive a text message me reminding me to pay and a telephone number was left but the number provided was invalid!
My experience with National Windscreens has been unprofessional and disorganised. Unfortunately, I would be reluctant to use their service again.

I thought the repair was OK at first but it changed and it is obvious there is damage. I rang up and was told a manager would ring me back. He didn't. I rang again and the phone was put down. I rang again and was told no repairs are guaranteed and there was nothing to be done. UPDATE: National Windscreens did respond to this review but they didn't use my correct name and showed no interest in why I was not satisfied but merely said they would review my experience in-house.

Nothing was to much for the lads

Drove 1hr10 minutes round trip to be told my appointment had to be rescheduled. I had confirmation of my booking and chased 4 days and then the night before to check what time I should drop off the car. I was told 8:30 and by 9 I was driving home with a new appointment 2 weeks later…sort your booking systems out. I’ve given two stars rather than one because the people who fit the screens were very apologetic and nice. This a systems issue not the engineers fault.

Excellent service. Ready and waiting my appointment. Job done well.

Easy to arrange appointment - and easy to rearrange due to another issue arising!
Friendly staff, quick service.

Excellent tracking system so I didn’t need to stay home all day. Technician explained what had caused the flaw in the windscreen ( a previous mend) and fixed adjacent new chip

Sorted the problem quickly and efficiently.

They cancelled my 1st 2 appointments last minute, which was not helpful. But my 3rd appointment, they phoned to say they would be 20 minutes, arrived on time and were courteous and professional.

polite, welcoming, quick, and good job.
go back again if need be for sure