The serve was amazing and the young man who fitted the window screen so very helpful in fitting me in during the time I had available
Company replied
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While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
Company replied
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
Company replied
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
Company replied
Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
620 reviews
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Reply from National Windscreens - Chelmsford
We appreciate you sharing that our staff was polite and that you received good service! We are so happy you were pleased with us.
Superb service
Superb service, kept informed throughout and windscreen fitted promptly and to an excellent standard
21 March 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are so happy to learn that you were kept informed and that your windscreen was fitted promptly to a high standard.
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our service was great and very well organised! We are so happy the job was carried out brilliantly.
Excellent service and very prompt and…
Excellent service and very prompt and professional
1 April 2026
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our service was excellent, prompt, and professional! We are so happy you were pleased with our work.
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our team member was efficient! We are so happy you were pleased with our service.
It went very smoothly from start to…
It went very smoothly from start to finish, excellent job
1 April 2026
Reply from National Windscreens - Chelmsford
We appreciate you sharing that the job was excellent and smooth from beginning to end! We are so happy you were pleased with our service.
Filled in form online and was given a…
Filled in form online and was given a few times and dates to have screen replaced. Was met when dropping car off and car was ready a few hours later. Speedy service and no problems.
25 March 2026
Reply from National Windscreens - Chelmsford
We're happy to hear that you found it easy to schedule your screen replacement online. We appreciate your positive feedback regarding our speedy service and that you experienced no problems. Thank you!
Excellent service !
Very easy service to use , efficient and professional . Extremely good communication . Highly recommended !
29 March 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're so happy to learn that our service was easy to use, efficient, and professional, and that our communication was good.
Good service
There was an issue with my original booking but once this was resolved everything was very easy to organise. The work was carried out efficiently.
21 March 2026
Reply from National Windscreens - Chelmsford
We appreciate you bringing the booking issue to our attention. We're happy to hear that it was resolved and that the work was carried out efficiently. Thank you for your feedback.
Good all round
Easy to book, convenient time, good quality repair, ready ahead of schedule. Nice people.
25 March 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are so happy to learn that booking was easy, the time was convenient, the repair was good, and our people were nice.
Good work turned up when said clean up…
Good work turned up when said clean up after them selves
25 March 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're so happy to learn that the work was good, punctual, and the team cleaned up afterward.
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy to book
Easy to book, choice of home visit or take to workshop. I chose home visit, and was advised by text on likely arrival time.
21 March 2026
Reply from National Windscreens - Chelmsford
We're happy to hear that booking was easy and you were able to choose the home visit option. We're also glad the text update on arrival time was helpful. Thanks for your feedback!
Communication was excellent and service…
Communication was excellent and service was exceptional.
15 March 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are so happy to learn that the communication was excellent, and the service was exceptional.
Reply from National Windscreens - Chelmsford
We're happy to hear that our service was prompt and efficient for you. Thank you for your positive feedback; we appreciate it.
Professional and reliable
It was easy to book through national windscreens.
The technician was great at keeping in touch on the day and even messaged to let me know he could deal with the windscreen earlier than planned which suited me.
The windscreen, which was a full screen replacement, was dealt with very promptly and the technician was good at answering a couple of questions I had.
The work was carried out to a very good standard and no glass was left behind at all.
5 stars for a job well done
12 March 2026
Reply from National Windscreens - Chelmsford
We're happy to hear booking was easy and the technician kept you informed, even completing the replacement ahead of schedule. We appreciate your feedback on the technician's helpfulness and the high standard of work. Thank you for the 5-star rating!
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our workmanship was great and our service was excellent! We are so happy you were pleased with our team.
Excellent customer service
3 March 2026
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Ben and Dean were very professional and…
Ben and Dean were very professional and kept me informed throughout. There was a problem with the original seal but they managed to reuse it with no problems
4 March 2026
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your positive experience. We're glad that you were kept informed and that the seal issue was resolved effectively. Thank you!
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our communication was good and our service was great! We are so happy you were pleased with us.
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