National Power & Gas  Reviews 

57
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great assistance received from Neil and Michael when transferring from a difficult previous energy supplier to a new one. This is 5-star customer service without a doubt. If you want to make your e... See more

Rated 5 out of 5 stars

Neil has provided us with very competitive quotes for our gas and now electricity. He is quick to respond, and got everything sorted within 24hours of me choosing a new rate - including contacting our... See more

Rated 5 out of 5 stars

Neil contacted us to see whether he could reduce our utilities bill at our office. Once we supplied the information to him he sourced various options for us to choose. The savings were quite considera... See more

Rated 5 out of 5 stars

Neil Shepherd, Account Manager bas been excellent. He has been efficient and professional throughout our communication. Even after (reasons not either my own or Neil's doing) we could not complete on... See more

Company details

  1. Energy Supplier

Written by the company

We use our relationship with all of the UK energy suppliers to offer our business customers lower gas and electricity rates. We work with every type of business from small high street retailers, large manufacturers and Premier League Football Clubs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(57)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Spam Spam Spam

Another one who's getting spam from this company. They make themselves out to be some large company, but a quick check on Companies House shows this is far from the truth. Buck your ideas up, and at the very least include an "unsubscribe" link in your spam emails as required by law.
Reported to the ICO

2 August 2024
Unprompted review
National Power & Gas  logo

Reply from National Power & Gas

Hello,

Thankyou for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Rated 5 out of 5 stars

Very Happy

The service offered by National Power and Gas went beyond my expectations, they found the best value energy rates and made sure the transfer to our new suppliers went without a hitch. Having had a bad experience with an energy broker in the past I was a little hesitant about contacting National Power and Gas, but Chloe conducted herself in a professional manner, finding the cheapest rates and letting me make decisions without pressure. 5 Stars

28 September 2023
Unprompted review
Rated 1 out of 5 stars

Still repeat spamming

15 September 2023
Unprompted review
National Power & Gas  logo

Reply from National Power & Gas

Hello,

Thank you for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Rated 5 out of 5 stars

Neil Shepherd was most helpful…

Neil Shepherd was most helpful throughout a protracted move away from Eon.
I can't say the same for EDF's communication channels who seem still unaware that we have two meters.
David Bates, Stiles & Bates

31 May 2023
Unprompted review
Rated 5 out of 5 stars

I have used Neil at NP&G for a few…

I have used Neil at NP&G for a few years now on varying different energy renewal contracts. He always gains better renewal prices and we usually complete the whole transaction from start to finish in less than an hour which saves me loads of time!

1 May 2023
Unprompted review
Rated 1 out of 5 stars

Relentless spam emails

Relentless spam emails. And as mentioned in the other reviews they have no way of opting out other than to contact them, which is against GDPR regulations.

I have never signed up to these emails and they are not relevant.

If this is their attitude towards potential customers don’t touch them with a barge pole.

23 May 2023
Unprompted review
National Power & Gas  logo

Reply from National Power & Gas

Hello,

Thank you for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Rated 1 out of 5 stars

Sick of receiving their junk mail.

20 February 2023
Unprompted review
National Power & Gas  logo

Reply from National Power & Gas

Hello,

Thank You for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Rated 5 out of 5 stars

Very simple process

Very simple process, good communications. Had bad experiences with similar in the past, this time however very smooth. Neil was very helpful and professional throughout.

15 February 2022
Unprompted review
Rated 1 out of 5 stars

Annoying spammers, prime example of counter productive marketing.

This is one of the most annoying and persistent spam email perpetrators I've ever experienced.There is no unsubscribe link in the emails which all purport to be coming from individuals in the company which is presumably a GDPR workaround. I would not deal with this company even if my life depended on it, purely beacuse of their spam marketing, and I waste no time in telling every single person I speak to during the course of my business about how dreadful this practice is and not to touch them with a bargepole. I don't suppose they're monitoring or this or that they care but I really wish they'd go bust so they'd stop bothering me.

19 September 2022
Unprompted review
National Power & Gas  logo

Reply from National Power & Gas

Hello,

Thank You for your review, we are disappointed in the experience you have reported.

If you can provide your email address under the reference 0067YY to hello@nationalpowerand gas.co.uk we will remove it from our systems.

Best regards,

Compliance & Communications Team
National Power & Gas UK

Rated 5 out of 5 stars

Excellent Service - JM Partnership

I was contacted by National Power and Gas who wanted to know if they could provide renewal rates for our gas and electricity contracts. Being interested to know if they could better the rates I was being offered I asked them to provide rates for both our electricity and gas contracts. National Power and Gas provided rates from around twenty suppliers with the majority cheaper than the rates I had found. I accepted their British Gas rates for both contracts, was emailed a docusign British Gas contract and everthing was dealt with quickly and without complication.

I would definitely use again - 5 stars

Thank You

JM Partnership

8 March 2022
Unprompted review
Rated 1 out of 5 stars

SCAM Company

I am emailed nearly every week; their emails do not have an opt-out link, and having never subscribed, this breaches GDPR Compliance.

I called 0800 160 1001, and it's always busy! These guys are likely a SCAM.

Also, their email shows 5 TrustPilot stars which they clearly are NOT!

23 February 2022
Unprompted review
National Power & Gas  logo

Reply from National Power & Gas

Hi Matt,

Thanks for taking the time to both write your review and engage in communication with our customer service team regarding the issues you have highlighted.

National Power and Gas strongly believe that feedback helps our business to improve, we really appreciate your input and would like to reassure you that the points raised have been investigated.

National Power and Gas understand the importance of regular emails relating to changes in the markets, new gas and electricity tariffs updates, offers to provide quotations and service bulletins. We recognise that emails can be sent quite regularly but hope our updates are of interest and use.

All contact data is via opt in sources gathered in accordance with all regulations and best practices. Our email inboxes are operated and monitored by staff members (not automated), any do not send / opt out request is acted upon.

Our freephone 0800 160 1001 number has been extensively tested and we are unable to find any fault? I cannot offer an explanation as to why you have experienced difficulties.

Again I thank you for your time in discussing your issues and raising your concerns with our customer service team. We hope that our responses are in line with your expectations and are satisfactory.

Kind regards

National Power and Gas

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