National Homebuyers Reviews 

Friendly, helpful and professional. Okay to call back with further questions for an identified person. Speedy visit from their appointed independent surveyor. Much more communicative than my estate agent.

Letter came through the post, suggesting they would achieve an offer and a price that we required. So we thought we would entertain a conversation.

Our property is on the market, valued by multiple agents, at offers over £230,000.

The laughable estimate from National Homebuyers was £195,000!

They must be praying on those desperate to sell.

Sadly, not a company I would recommend. They contacted me by mail reference to buying my house that I have for sale on the open market at a median £270k (all valuations, actual inspection and online ranged from £240k to £320k). NHB's first verbal offer was between £216 to £230k, coming back with a written offer of £224 pending further investigation and surveyors report. Four days later they called back saying their investigation with other 'local estate agents' all lowered my property value to £250k (note - my property was not physically viewed to establish this new figure claim nor was any evidence forwarded to me). Their new offer pending surveyors viewing was now a drastically downward £197k. Dumbfounded, I halted the process at this point - somewhat second guessing that their downward pricing trend would again continue with their surveyors report finding some non-existent unsubstantiated issue. Both the company representives I spoke to were polite and decent. I would expect any company to make a fair profit, but this company's pricing strategy is overly excessive and I would suggest it's based on exploitation of the sellers desperation to sell. I would have been content with a sale in the area of their orignal offer, however their unverified methodology of blistering lower offers is not a fleecing I wanted to further. No trust, no deal, no profit, no commission. You decide.

Update: 21 May 25 (1)

The reply by NHB contains fabrication with the statement:
"and indeed the house is also currently on the market for a price in excess of what your own agent valued it at."
The house was valued by the agent post two actual viewings (not fictional armchair internet based calculations) and was offered for sale at the price the agent suggested was achievable for the condition of the property at that market time. Indeed the quoted price exceeded our expectations.

It should also be stated that NHB first tried to have my review removed as defamatory, however, my review content was upheld as not defamatory. The review is simply a recount of the my experience with this company and noteably does not contain fabrication.
In regards to my property being later lowered in offer price. Yes, by my request to expediate the sale. The reviewed sale price is still £42,500 above the NHB unviewed offer.

Update 21 May 2025 (2)

Yet more fabrication in the latest NHB review comment - this time stating I have told an untruth. Did I have it wrong? Firstly NHB's tried to have my review removed as deflamatory. Secondly fabricated the origin of my original property price. Thirdly accuse me of printing an untruth.
Prompted me to further research other web forums with regard to their 'performance and sales tactics'. Kicking myself for not initially taking the time to carry out broader and deeper research.

The process was really smooth. Victoria kept me up to date at the start and my case handler Elizabeth made sure it all went to plan. Would recommend for a quick sale

I have given a 5* review due to the excellent manner in which Guy handled my enquiry to organise a potential offer

This review is revised from my previously posted Trustpilot review for National Homebuyers and fairly and accurately represents my experience with the company.

I would like to thank Elizabeth for her time to discuss my previous review, I apologise for not discussing with her before posting and again would like to highlight that both she and Victoria offered excellent customer service throughout the process.

I acknowledge fellow reviewers have had good experiences, although I also note that many appear to have inherited a property and may have more financial flexibility.

Everyone’s circumstances are different, but I would still suggest that if you decide to go this route

(a) check that a quick survey/valuation can be made
(b) do your own homework on the local market
(c) ask directly (before you take your property off the market) what the lowest final offer might be if there are no issues with the survey or valuation and what other factors they will take into consideration when calculating the final offer

Experience

•First call: initial price discussed at £26K below what the property was on the market for
•First step. The team said they would research local estate agents to check the asking price – within 24 hours I had a call to confirm that their research indicated asking price was at market value
• Second step. I had to take my property off the market while a survey/valuation was carried out. Unfortunately this took a month, but this was not the company’s fault. Survey was fine and valuation was between asking price and £5k under – so largely in line.
•Third step final offer. Unfortunately despite the previous steps the final offer was reduced by a further £27K – so in total £48-53K below asking/valuation.

The reasons for a much-reduced price given as (a) the next-door flat which had been on the market for the same price as mine for 3 weeks hadn’t sold which they said indicated it was overpriced and (b) other factors derived from the team’s analysis of the local and national housing market.

Based on these factors the company then estimated that they would be selling the property for @£25k below what it was on the market for and therefore the verbal offer was based on this estimation.

Regardless of any dispute I may have around the valuation, the issues I have with my experience are
a) reasons given for the revised offer could easily have been identified within a week or 2 of me taking the property off the market while waiting for the survey (including the next door flat going on the market)
b) I was led to understand that so long as the survey and valuation didn’t bring up anything problematic the initial offer would stand – for this reason I wasn’t too concerned about waiting 4 weeks for this process to be completed.

An early transparent discussion along the lines of ‘even if the survey and valuation are fine, our analysis of the market means we are unlikely to be able to offer more than X’ would’ve helped me decide and walk away on good terms.

As it was, even if not intended, it certainly felt like a last-minute ambush. Fortunately I am not so desperate that I had to consider an offer £52k under asking.

I understand, and accept, that companies like these need to make profit, so consider how quickly, and for how much, a property can be sold on. However, I would argue that a government formal regulatory framework is needed in this space.

Received a letter through the post regarding my property, waste of time. My property is valued at a median price on the market for my area which has been valued by numerous estate agents. This company offered an insulting 20% below market value. I understand the need to make money but offering tens of thousands below market price. Nope.

Based in my first consultation. Guy was helpful and appeared open and transparent about the process, there was a good level of Customer services and he was polite and friendly in conversation.

The process was great, the team are lovely - Elizabeth in particular was wonderful, very communicative and very knowledgeable. Would recommend

Insulting to say the least. Offered £42k less than market value. Absolute joke.

The process from start to finish was completely stress free. The entire team including Elizabeth and Victoria were there for every query I had and I couldn’t be more grateful to them for helping me with a quick sale. Would recommend to anyone looking for a cash sale

Huge credit to all the team for walking me through selling my house in return for a quick sale, have to say they all treated me with respect and patience when i had no idea what i was doing

Completing on my property tomorrow and they made it simple from start to finish.

Got a letter from Lisa, enquired and spoke to Guy who was fantastic, then received an offer from Meg. Next thing I know Elizabeth is following up with myself and our chosen solicitors every week and I’ve just had my legal fees reimbursed. Really have to give credit to National homebuyers for doing exactly what they said they would. I would recommend to anyone just looking to sell a property quickly

Victoria guided me through an easy sale for a property I inherited, I just wanted an easy sale without people in and out the house, 6 weeks later and we’re about to complete. Massive thanks to all the team for being professional and courteous the whole way through

National Homebuyers bought a relatives house recently and they made the service for us completely stress free. We completed on 18/03/2025 and we got our £1000 reimbursement towards legal fees on the same day. I believe it’s worth a conversation if you’re looking for a quick sale with no stress and fantastic customer service.

Very helpful

Having spoken to this company three times, twice with Guy and once with Meghan, I believe its greed is limitless.

I received a letter from Lisa after my property came to market. A quick sale was needed and after getting an agent to value my property and a RICS surveyor round the process was smooth. Appreciate all the team for moving this sale along smoothly

This company’s letters they send out lead you to believe that they can possibly offer you near what the property is worth on the market in the way they are worded, but the reality is they don’t.
If you are willing to take a huge drop then this will suit you otherwise I wouldn’t waste your time.