The Property Buying Company Reviews 

2,679
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service team for being extremely polite, professional, and exceptionally helpful throughout the entire house selling journey. Many people also appreciate the remarkably fast response times, noting how easy it is to communicate and get answers. However, some customers also noted that communication could sometimes slow down significantly toward the final stages of the transaction. A few reviewers were dissatisfied when property offers were unexpectedly reduced right before completion, causing considerable stress. Some reviewers additionally mentioned that navigating unexpected valuation changes during the final steps created difficulties.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Users describe positive interactions with service, highlighting a straight forward, simple, and very... See more

Customer service

People report positive experiences with customer service, noting that representatives answered all questions... See more

Response time

Reviewers highlight positive aspects of response time, noting very quick service, instant query handling, and... See more

Price

Consumers find price to be ambiguous, with some reviewers stating that the offers they received were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arranging the viewing was very easy, agent that did the viewing was good but just directed us back to the office regarding any questions Trying to talk to someone about the property we viewed has be... See more

Rated 4 out of 5 stars

Yash then Jessica were fantastic. They always got back to me keeping me updated as to what stage they were at with the buyers. Took a bit longer than expected but it appears the buyer had difficulty... See more

Rated 5 out of 5 stars

Grant was very patient and clear regarding what your company could offer. Our house had been on the market for a while and was not shifting so Grant was able to offer a solution for us. However, we ha... See more

Rated 5 out of 5 stars

We gave this company 5* so that the likelihood that you would read about our experience. First impression was an honest straightforward company. But as you go through their system, getting dragged in... See more


Company details

  1. Property Management Company
  2. also in
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Appraiser

About The Property Buying Company

Written by the company

Get A Cash Offer Today

We pride ourselves on offering a professional, reliable service and this will be evident as soon as you call our experienced and understanding team. We have years of experience in the quick property sale industry and we are there to work with you to take the hassle and stress away. We are on call 24/7 to deal with any query, however big or small, with a friendly voice ready listen, understand and help.

Sell Your House Fast

Our average purchase time is 2-3 weeks

Our average purchase time is 2-3 weeks
Whatever your circumstance, we’ll buy your property for cash and we’ll do it fast. We’ll even cover all costs (including solicitor fees) and complete in a timescale that suits you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(2,679)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bait and switch scamming specialist

Bait and switch scamming specialist
dont got near them we had a sell doing theough at £165,000
2 days before these owmers called and said We can only sell at £140,000
Our house was vauled at £230,000 of three high street agents ans one mortage surveyor
I had a contract signed yet they still scammed me out of £25,000
They said us just not worth 165k qhen professional agents Karl Talter who there even selling it with now for £260K valued it at £235k before renovation tut tut tut greedy piggies
This company in Leeda area Knew my mums house was worth £225 /230
they put a new bath room and kitchen new carpet and back window now its up for sale for £260,000 rotton people dont go no were near them

My mum had just died after a battle with Dementia we were in 100k worth of det and couldn't back out with in 2 days
This is deplorable the owe me ar least £25.000
the Financial ombudsman has just been involed after I returned of a sabbatical
Trust me > they made £15.000 off just the sell at the same time telling me its nit worth any more the 145k
pocketing 15k after the took and extra 25 k off me

No no This is not going away

even with a contract of sell the still screwed us

Not on
staff and owner all involed in it
shame.in the property buying company

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with The Property Buying Company

I contacted The Property Buying Company a few months ago via their online enquiry form to get a cash offer on my house. Shortly after submitting my details, I received a call from a very friendly man named Joe Mercer. Joe and I had a brief chat about my property where he asked me a few additional questions, after which he went away to get my cash offer. It wasn't long again before he called back to present me a very fair instant cash offer, which worked out at 80% of my home's current market value. From there, I set about viewing a number of properties, hoping to find the right one for me. Each month, Joe would give me a call to check on my progress and was always happy to answer the very many questions I usually had for him - he couldn't have been more helpful and friendly in each call. I ultimately decided on a different route for moving house and no longer wanted to take the cash offer, but my experience throughout was incredibly positive. Thank you Joe for all your help 🙂.

29 September 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust TPBC

TPBC made an offer on my property, which was 80% of an already low market valuation, but I decided to accept and signed a contract with them on 9th September for a completion date of 9th October. I asked the agent why we couldn't complete in 7 days, as the advert in front of me showed you would get 80% in only 7 days. He told me that they could complete in 7 days but would offer a lot less than 80% and the process normally takes 4-6 weeks. Their website shows 1-3 weeks so their adverts lie. Over the last month I have had virtually no contact with them and had to phone them this week as we were due to complete today. Yesterday I was told that they had done research and the finance director was not prepared to proceed as my property is unique and they could not compare it to anything else. I was told that if it was a terraced house in Birmingham it would have been ok! They knew the nature of the property when they made the offer a month ago. This is disgusting. They have wasted a month of my time and I am now going into winter, having to start the whole selling process again, heating an empty property, paying council tax and standing charges. This is sharp practice. They should do research before making an offer. They are a company, I am an individual who is devastated by what they have done.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Grant was very patient and clear…

Grant was very patient and clear regarding what your company could offer. Our house had been on the market for a while and was not shifting so Grant was able to offer a solution for us. However, we had a sudden rush of viewings and accepted an offer just below our asking price. We have now had our offer accepted on a property in Lincolnshire and hope to be there for Christmas. Thanks for your advice and support Paul

24 September 2026
Unprompted review
Rated 5 out of 5 stars

All good so far

All good so far. Yet to receive offer but polite people who answer your questions clearly and got back in touch when they said they would.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Read between their lines

We gave this company 5* so that the likelihood that you would read about our experience. First impression was an honest straightforward company. But as you go through their system, getting dragged in by the first names, signing contracts and being told no "on site valuation" was not needed. Only to find two days before agreed exchange a surveyor will need to visit the house to revalue the property. Initial offer was 80%. After the survey the offer dropped to around 65% of Estate Agents, Zoopla and Rightmove's valuation. This left us out of pocket by over£2k. No response to our letter of complaint was received from the TPBC. We suggest looking at the 1* would be a more realistic account on how this company acts.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb Stress Free Experience And At The Price We Wanted

I would sincerely recommend The Property Buying Company to anyone looking to sell. Having never used an on-line agent previous I was very sceptical however any fears were soon dispelled as soon as we started talking and getting the ball rolling. Alice who oversaw the sale was exemplary, totally professional but friendly at the same time and an offer soon came in and from offer to completion took 6 weeks and at the price that we wanted. It really was a seamless and hassle free experience for what can be one of the most stressful transactions that you can ever undertake but for us it was entirely stress free. So a huge thank you to Alice and team and please give them a call you won't regret it!

7 October 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT believe their sales pitch

Recently tried selling with this company and was wildly over sold what they thought I would be able to get for my property and more importantly the time frame they would be able to sell it in... DO NOT believe their sales pitch

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great advice

Didn't use the service in the end as the property sold via an estate agent in their last last weeks of contract, but the advice we received from Yash was honest and very helpful.

24 August 2026
Unprompted review
Rated 3 out of 5 stars

Too early

Quick professional response, obviously satisfaction dependent on the value offered so too early to rate really.

14 September 2026
Unprompted review

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