Amazing service from Danny at Trade Gear! Danny was honestly incredible, super helpful, patient and went above and beyond to make sure everything was sorted perfectly. His customer service was seco... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed some advice about heating a large studio for a non-profit organisation. We need an efficient heating system that doesn't cost the earth. Danny Foster was so helpful! He immediately unde... See more
Dealt with this company for over 2 years and everyone is really helpful - special shout out for Danny Foster who went that extra mile to ensure delivery was the right post code, thanks evers for che... See more
We always order our Reznor Surface Mounted Ceiling Heaters from National Heater Shops and find them to be reliable with fast delivery. On our last order, they didnt arrive on the day we requested, we... See more
Company replied
Company details
- Heating Equipment Supplier
- Air Conditioning System Supplier
- Equipment Supplier
- Farm Equipment Supplier
- Ventilating Equipment Manufacturer
Written by the company
We supply a wide range of climate control products for domestic, commercial & industrial use. No matter the season, we offer suitable products to keep your home, office, shop, restaurant or warehouse comfortable. Our range includes electric, gas and diesel powered space heaters, portable air conditioning units, evaporative coolers, industrial fans and dehumidifiers. Our prices are extremely competitive and we deliver nationwide.
Contact info
United Kingdom
- nationalheatershops.co.uk
4.2
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Parts I required for a diesel heater were available, at the right price and delivered promptly. A couple of admin queries were swiftly dealt with by very cooperative staff. Many thanks
24 January 2025
Unprompted review
Reply from National Heater Shops
Thank you so much for you review. We are pleased we could help.
Heater purchase
I recently bought a few small retail heaters for some site cabins, and I couldn't be happier with my purchase! They worked perfectly for what I needed. The ordering process was straightforward and hassle-free, which made everything even better. Plus, I was thrilled to find a discount available! Highly recommend!
5 December 2024
Unprompted review
Reply from National Heater Shops
We're thrilled to hear that you're happy with your purchase! We truly appreciate satisfied customers and that they find ordering with us smooth. Our team is passionate about all things HVAC, so please don't hesitate to reach out if you need any assistance in the future. Many thanks once again Stephen.
Why these guys are spamming?
Why these guys are spamming?
We never signed up for their service, and have NOTHING to do with their niche. They seem established, so why they are mass spamming? "The only website you need to purchase leading brands for heating, ventilation, air conditioning and moisture control."
reply from them with: Our database is based on customer opt-ins." That's untrue! Exactly what time, where and when we signed up to your service? GDPR and the ICO are going to have a field day.
7 November 2024
Unprompted review
Reply from National Heater Shops
We apologise for reaching out when you are not interested in our product range. Our database is based on customer opt-ins. If you'd like to unsubscribe, please click the link at the bottom of our email or contact us with your email address, and we’ll promptly ensure you don’t receive any further communications from us.
Bought a heater recently
Bought a heater recently, fast quick efficient service. Highly recommended.
23 September 2024
Unprompted review
Reply from National Heater Shops
Hi Anita. We're so glad to hear this! We look forward to having you shop with us again soon.
Refurbished cabinet heater
I recently cought a Ecor proDH2500 dehumidifier from National Heater Shops and had excellent service. I needed a heater for my workshop so naturally went back to them. I got a refurbished Arcotherm Cabinet heater with 38% off with all the flue kit. When it arrived ther were a few cosmetic marks. As it is going in an ouside storeroom who cares. I saved a load. They a a great company to deal with - highly recommend
26 September 2024
Unprompted review
Reply from National Heater Shops
Hi Simon. Thank you so much for your review! We're thrilled to hear that you saved a lot on the refurbished cabinet. As you mentioned, if it's going in a storeroom, why not save some money? We're dedicated to helping our customers find great deals, so be sure to keep an eye on our site. We hope to see you again soon!
Prompt, professional service, fast delivery
Excellent service. Purchased my Sealey SDH102 dehumidifier with a bargain 30% off. Website easy to use, item was dispatched really quickly and very pleased with it when it came.
10 September 2024
Unprompted review
Reply from National Heater Shops
We are really pleased you are happy with your purchase. Thank you for taking the time to comment.
Only half of the goods delivered ,I …
Only half of the goods delivered ,I tried to contact the company on several occasions and the phone was put down on me every time . Emailing doesn't produce answers either . Total cowboy outfit, do not use. I had to use chargeback to get our money back .
20 August 2024
Unprompted review
Reply from National Heater Shops
We sincerely apologise for the inconvenience caused with your recent order. After reviewing the situation with our team, we’ve confirmed that this was an error on our part. The heater you ordered was out of stock, and we mistakenly shipped only the ducting.
While such mistakes are rare, we take full responsibility for this one. We understand that, even though we processed your refund promptly, this did not solve the problem when you needed the heater most.
Please accept our sincere apologies, and thank you for your understanding. We appreciate your business and are working hard to ensure such errors don’t happen again.
Excellent!
Excellent! I bought a Honeywell ES800 but there was a fault with the water cooler. I contacted them sent videos and they immediately replied and told me a new replacement model would be sent out to me free of charge! If only all companies were this fast at solving a problem without any hassle. Highly Recommend!!
5 August 2024
Unprompted review
Reply from National Heater Shops
Thank you so much for your great review. Mistakes happen but we aim to sort them quickly and make sure you get the product you need - working!
Sent the wrong item
Unfortunately we were sent the wrong product by an inferior brand which is apparently an 'upgrade'. The product I ordered mustn't have been in stock and came from a different company entirely, which makes me think they just bought a cheaper model off another company and got it delivered to our address.
17 July 2024
Unprompted review
Reply from National Heater Shops
Thank you for your feedback. We sincerely apologise for any inconvenience caused. Our team did inform you that the product you ordered was out of stock and offered an alternative. While the replacement product is from a different brand, it features higher specifications and came with a £40 price reduction, which has already been refunded to you.
We are sorry that this alternative did not meet your expectations. If you'd prefer, we are more than happy to arrange a collection of the product and issue a full refund.
Great customer service received
Great customer service received.
We has an issue with a piece of equipment we purchased, which required a new part. National Heater Shops was extremely quick to respond, sorted out new part under warranty and got it sent to us asap. Great service.
27 June 2024
Unprompted review
Very competitive prices
Very competitive price, better than Amazon. Brand new product well packaged. A genuine trustworthy business.
1 April 2024
Unprompted review
Great customer service
Great customer service. The team was very knowledgeable and helpful throughout the entire process. Highly recommend!
1 May 2024
Unprompted review
I had a great experience
I had a great experience
Ordered a heater for the office on Thursday and said we needed it quickly. Customer service came back to me within a couple of hours and arranged for delivery on Monday.
Recommended
2 June 2024
Unprompted review
Great customer service
Great customer service, would highly recommend 👌🏻.
10 May 2024
Unprompted review
Cool Product
Bought a DeLonghi ACU and was really impressed by pricing and speed of delivery. Goods arrived quickly and in perfect condition. Great service!
21 June 2024
Unprompted review
Reply from National Heater Shops
Thank you :-)
Good product fit for purpose
5 May 2024
Unprompted review
Great service
Great service - staff super friendly and delivery very quick!
15 April 2024
Unprompted review
Reply from National Heater Shops
We will pass this on to our team. Thank you for making the effort to comment.
Very helpful and friendly...
Very helpful and friendly.... Great Service!!
28 February 2024
Unprompted review
Excellent advice
Advised what to purchase which proved to be an excellent choice.
20 December 2023
Unprompted review
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