I hired a 2T Engine Hoist from these guys. Ordered on Saturday for Tuesday. Got confirmation email then nothing. Tried to chat with them on Monday and was given expected wait 22-25 hours!. They called... See more
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Review summary
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Based on these reviews
Item was delivered fine and worked fine. BUT if you want your £500 deposit back then I’d avoid. We’ve been waiting 2 months now and just get palmed off.
Company replied
National Tool Hire subcontract the hiring to local companies in your area. I ordered a scaffolding tower for 48 hours and the delivery window was any time between 9am and 5pm! So I waited around for... See more
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Same as lots of others. Ladders ordered on line for time critical roof repair. Delivery day, I raised a ticket when there was 1 hour to go before delivery deadline to seek confirmation of delivery, on... See more
Booked a scaffolding tower 10 days ago so I could go some DIY on the front of my house. Didn’t think it was going to arrive after reading the reviews on the company. My booking reference & info went i... See more
I purchased a ladder and a tower, opting to pay more for morning delivery on a specified day. On that day, customer service completely ignored my messages, which was quite disappointing. The delivery... See more
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On time for delivery just all round no messing 5 stars ty
Ladder delivery happened as advertised.
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Honestly, was worried reading these after I hired recently. But everything went swimmingly. Picked my delivery day, and it turned up just after 11am - which was great as I didn’t pay the extra deliv... See more
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Would give zero stars if i could. Ordered a log splitter a week in advance, waited a week and heard nothing despite chasing multiple times. Every time I phoned I get cut off. On the morning of deliv... See more
The dehumidifier I hired through National Tool Hire was absolutely useless. I emailed them after a couple of days of a 7 day hire to request a replacement machine. They didn't actually reply until aft... See more
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Absolutely advise to steer clear of using them. Item was not delivered, despite being told through online chat (only way to get hold of someone as the phone number never works). Waited all day... See more
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No delivery, no communication. Contractors waiting on site all day. When we finally spoke to someone via online chat they said the team had struggled to find a supplier for the equipment so it wasn't... See more
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This company a total waste of time. Full of lies.At the end of the day they are just a broker who crosshire from legitimate good local hire companies . Put there mark on and add there non existent cus... See more
DO NOT USE I've been waiting since November 18th for a £500 deposit refund after hiring a cherry picker. I have contacted them several times and keep being told they've passed it on to their accoun... See more
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What website doesn't have a 'Contact Us' button.....................one that just doesn't want to speak to customers! The 'support' e-mail I found via Google just bounces back& their AI 'Chat' facil... See more
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Booked a hire for delivery Dec 29 and hired in a team to fit steel work. Order and delivery confirmed and then had a email over the weekend to say the hire company had “transport issues” and couldn’t... See more
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I wish I had read these reviews before I used the "service". There are more red flags than a Chinese military parade 🚩🚩🚩 Website didn't work properly when I was ordering because the se... See more
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National Tool Hire have taken money from my account for equipment they did not deliver. I cannot contact them because they do not have a contact number or an address. Only a chatbot, which is offline.... See more
The service was absolutely appalling. We ordered scaffold which didnt turn up and has cost us a lot of money. I spent the best part of the day calling your offices trying to get it resolved. The ph... See more
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Absolute joke, paid for express delivery and nothing arrived,no comms from company so contacted them and found they never sent email instructions. Re scheduled delivery and again no equipment. All thi... See more
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Hired a chipper to clear tree waste over a weekend which blocked 3 times in first hour of use, no customer support over the weekend and when contacting number (which was Brandon hire)on chipper I w... See more
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Absolutely terrible service from Mammoth Tool Hire. They supplied a faulty digger and a roller that was not what we ordered — it was far too large for the intended job and completely unsuitab... See more
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Refusing to return £500 deposit, even though the equipment was returned on time and confirmed in working order. National tool hire, who I rented through, say that it's the fault of Travis Per... See more
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No confirmation of booking after 4 days of waiting. Unable to ise any live help options as the WhatsApp number is incorrect. Live chat just sends you back to homepage and the automated phone service... See more
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To be fair to them the hire process was absolutely fine. Unfortunately I seem to be part of the majority who have not received their deposit back within their given time frame. It is now a week late d... See more
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SCAM ALERT - Still no Deposit I hired a cherry picker from this company in December 2025, and it is not 17th February 2026, and still no deposit back. I can see on here now it is a common issue, and... See more
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100% failure I Ordered a wackerplate 3 days in advance. I they took my money and approved the order. The email said I would recieve further communication when they had processed. Got nothing. On th... See more
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My card was charged but I didn't get an order confirmation email. I can't login to the website to see my order and no one answers live chat. No idea if the order has gone through or not but I can't... See more
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The equipment was delivered after lunch and had paid £25.00 for am delivery. Delivery was late collected on time. I phoned for deposit return said 21days I advised that is not really legal. Tried to r... See more
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Failed to deliver a complete machine that I had hired, the delivery was therefore rejected but three weeks on national Tool Hire still have my money and are refusing to respond to emails. Terrible ser... See more
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Ordered a step ladder a week in advance but it never arrived on the delivery day. Called them in the afternoon to check it was coming but they admitted it had been forgotten and there wasn't one avail... See more
Never received cement mixer item I payed for with multiple emails and WhatsApp messages and phone calls and no answer to either one. Then have the cheek to email me about an off hire note. Been con... See more
Company replied
What a bunch of clowns 🤡 I ordered a scaffold and they sent the wrong size. I ordered a particular width of platform for a reason, because of the space it needed to fit in to. Sending me a lar... See more
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Order ladders but they never turned up. Ruined the day as everything I had organised revolved around having a ladder. No response from online chat or phone. Wish I'd read the other reviews first as lo... See more
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Absolute shambles of a company. Delivered dumper a day late and collected a day earlier than arranged. Been waiting nearly a month for my deposit to be returned and keep getting fobbed off with the sa... See more
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Scaffold tower drop off was a day late and the collection took 2 weeks despite promises of 'tomorrow'. Then they have the audacity to charge my card for additional week of rental! My bank is now... See more
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Delivery OK. Equipment in good condition. Pick up abysmal. Due to be picked up 2 days ago but re scheduled by them for today. Driver rang today and said no can do. Refused to ask office to call me. At... See more
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I ordered on 2 occasions a scaffold tower for a small project . Unfortunately on the 1-st occasion I was told it would be no delivered as there’s no availability 2-nd occasion waiting for this... See more
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Very bad customer service and untrustworthy customer support / be careful as you like to wait more than 21 days for your deposit. I been waiting over a month and still not received my deposit. I had t... See more
My hire was returned on 18/12/2025 it is now 11/02/2026 and no deposit has been returned. I have tried contacting them and when you do actually get to talk to a person they just fob you off. I would a... See more
Company replied
Booked a hire 5 days in advance of when I needed it. Called to get an ETA on the agreed delivery day to find out they didn’t have the item and were “working on it” essentially this company subs out it... See more
I've reported this company to Trading Standards and Action Fraud for failing to return my £500 deposit. I will also be sending a Letter Before Action and submitting a Money Claim online. Like s... See more
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I delivery arrived without any notice and collection was worse. They have kept my deposit for two months. There are a lot of companies you can hire from far better than national tool hire so please av... See more
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Very poor experience. This company advertises tools that are not actually available. After I made a booking, they waited two days to call me and then told me they didn’t have availability for the... See more
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Delivery and pick up was good but I am still to receive my deposit back after 5 weeks. I’ve emailed and messaged via their what’s app on the website but had no reply from anyone regarding my request f... See more
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Pursuing a chargeback currently for service not as advertised. - Delay in delivery - No invoice or receipt despite this being requested - Delay in collection - No communication from national... See more
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Costs are high which I can accept as were able to supply promptly. However when it comes to collection they need a 5 day window to collect with no notice of the day let alone time of collection. As su... See more
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I booked a scaffolding tower for a specific 2 day period but without paying extra for it there was no specific delivery time - just "between 8am and 5pm". After waiting in for the delivery I had a... See more
Company replied
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Equipment Rental Agency
- Lawn Equipment Rental Service
- Plant and Machinery Hire
About National Tool Hire
Written by the company
With over 2,000 'Click & Collect' locations and FREE nationwide delivery, National Tool Hire Shops offers DIY and Trade customers a convenient same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from power tools and carpet cleaners to mini diggers and scaffold towers.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Contact info
National Tool Hire, Over 2,000 'Click & Collect' Locations, FREE Nationwide Delivery, United Kingdom
- 03330 384 943
- nationaltoolhireshops.co.uk
2.2
Poor
5K reviews
Replied to 21% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website prices not accurate and poor customer service.
I hired a 2T Engine Hoist from these guys. Ordered on Saturday for Tuesday. Got confirmation email then nothing. Tried to chat with them on Monday and was given expected wait 22-25 hours!. They called me on the Tuesday to tell me the website price was wrong and I had to cough up another £72! I did this as is was missing my deadline. The Engine Host was eventually delivered on the Thursday and the job was done. I wont be using them again.
19 March 2026
Unprompted review
Would give zero stars if i could
Would give zero stars if i could. Ordered a log splitter a week in advance, waited a week and heard nothing despite chasing multiple times. Every time I phoned I get cut off. On the morning of delivery (which my husband had taken off to get on with the log splitting) we were told delivery was unavailable in our area. Shocking service, will never use again.
20 March 2026
Unprompted review
Do not use this company - Awful
Do not use this company - have waited nearly two months for two deposits totalling £1000.00 and do not get anywhere with customer service, They have “raised it with accounts” three times now. Awful.
20 January 2026
Unprompted review
Tried to hire ladders
Tried to hire ladders, paid and was assured collection ticket would be given to the engineer as I was due to finish work. Needless to say this didn't happen and ladders couldn't be released. Adre refused a refund as I didn't take out insurance on a one day ladder hire!!! Stay clear if you want a smooth transaction
22 January 2026
Unprompted review
STILL WAITING FOR £500 Deposit on…
STILL WAITING FOR £500 Deposit on returned mini digger. There T&Cs say they will refund with in 21 days of the off hire date but now past that and no contact or money returned. Getting the same B.S as other comments on here that it's been passed to accounts but they won't provide a contact in accounts to speak to. All very dodgy, will get in touch with trading standards this week and plaster on social media if they are trying to scam me......
16 March 2026
Unprompted review
Poor service
Poor service, didn’t deliver.
Don’t tell you they are not going to deliver until the requested day, no time to arrange anything else. Will not be using them again.
13 March 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Dodging deposit return
Dodging deposit return even after confirming tools were returned in perfect condition. This is theft, plain and simple.
20 November 2025
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Scam website
I can't believe I've been scammed by this website. I feel ashamed that I didn't check the reviews on here first.
Over £500 gone. No delivery. No refund. Can't speak to a human.
11 March 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
100% failure
100% failure
I Ordered a wackerplate 3 days in advance. I they took my money and approved the order. The email said I would recieve further communication when they had processed. Got nothing. On the day no delivery. I rang and got a bot who told me to wait. Then in the afternoon got notification that the order was cancelled 'as requested'. (Not by me).
The reason was a nonsensical 'time from order start date' . Whatever that meant. A useless company from start to finish. All run by bots.
9 March 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan.
I can see you have contacted us through our Customer Care Email, and believe you have spoken to Karlie, if you require any further assistance please drop us a note at MyExperience@nationaltoolhire.co.uk Regards NTH Customer Service Team
Rip off company
Ordered a small scaffold by mistake, it arrived but never took it of the transport as could see it was far too small. All in all cost me £91. I explained to them over 3 wks worth of phone calls from me, that I had misread the website.
They denied me a refund.
I explained I am a pensioner and it's a lot of money to lose, so even a partial refund would be fine.
No they decided to rip me off.
I complained via a form they used but still denied. Appeal denied.
Money lost.
21 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Just terrible in every way imaginable
No delivery and 3 different excuses:
1. We have no record of your order (I have order email and order number)
2. Your order hasn't been paid (it had)
3. The supplier can't deliver until next week (couldn't tell me who the supplier was 😂)
The first and last time I use national tool hire. I'm not surprised at my experience now that I've seen these reviews. Should I even bother to wait for a refund or should I just do a chargeback?
What a bunch of 🔔🔚's
6 March 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Deposit not returned 4months later
Delivery was delayed .wood chipper machine was fine delivered by local company.Still waiting for my £250 deposit to be returned 4 months later despite emailing national tool hire .seems to be a chaotic company .That just acts as a middleman for local hire firms.The local firm that supplied machine said they are going to stop dealing with them.says it all really.
25 November 2025
Unprompted review
Reply from National Tool Hire
Hi Steven, I have checked with our Accounts Team and they have confirmed that your refund has been processed. If you have any further queries, please don't hesitate to drop us a message at MyExperience@NationalToolHIre.co.uk.
Regards
NTH Customer Care Team
HIGHLY NOT RECOMMENDED …
HIGHLY NOT RECOMMENDED KEEPING MY DEPOSIT FOR OVER 2 MONTHS !!!!
2 March 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
time to do a chargeback before it's too late
Don't believe the lies about refunds and deposit returns as it isn't going to happen.
Time to speak to my bank for a chargeback before it's too late.
I feel sorry for the customer service reps who are having to promise refunds that the company aren't processing.
The amount of reviews on here all saying the same thing are a clear pattern. The phrase 'no smoke without fire' comes to mind.
28 February 2026
Unprompted review
Reply from National Tool Hire
Hi @Anon, Please refrain from posting false information.
If you would like to drop me a message at MyExperience@NationalToolHire.co.uk with any concerns you may have with your Refund or Deposit. Please do remember to include your Order number so I can find you on the system.
Regards
NTH Customer Care Team
Absolutely advise to steer clear
Absolutely advise to steer clear of using them.
Item was not delivered, despite being told through online chat (only way to get hold of someone as the phone number never works). Waited all day but advised to wait till 5:30 on a Friday for delivery. Never arrived.
Was told the following week a refund would be in my account 1-5 working days.
Still chasing a full refund but getting no where. Customer service is none existent and the few times I have managed to speak to someone they don’t seem interested.
Wish I’d of googled the reviews beforehand as they’ve been terrible.
13 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number.
Regards NTH Customer Service Team
Saved me a ring around headache
Honestly, was worried reading these after I hired recently. But everything went swimmingly. Picked my delivery day, and it turned up just after 11am - which was great as I didn’t pay the extra delivery.
The company that collected it the day after the date I asked for. When I asked they told me collection can take up to 5 working days as the supplier transport is not controlled by National Tool Hire - should be more clear about this. I didn’t have a deposit so did experience what others have stated. They basically do the running round, so I don’t have to so it worked for me.
14 January 2026
Unprompted review
Reply from National Tool Hire
Thank you so much for taking the time to leave us a Review. We really do appreciate it . Please don't hesitate to get in touch is there is anything else we can help you with around any future hires. Have a great day Regards NTH Customer Service Team
I wish I looked at the reviews before…
I wish I looked at the reviews before making commitment. Do not trust this company they take your deposit but you struggle get it back. I will have to go through small claims court now
8 January 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
What a bunch of clowns 🤡
What a bunch of clowns 🤡
I ordered a scaffold and they sent the wrong size. I ordered a particular width of platform for a reason, because of the space it needed to fit in to. Sending me a larger platform isn't an "equivalent" if it doesn't fit the space!
Refusing to rectify or refund. Bank will now have to reclaim the money.
Shit company 💩
17 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
Not possible to give zero stars.
Not possible to give zero stars.
I am UK based, Server is in DK (Denmark)
Hired a log splitter with over a weeks notice, received a call and email 16:00 on the day before delivery the following morning to say it was not available. Call the number back to be told the person who emailed had sent the email and gone home. they cannot explain what changed in the week or why they left it so late to let me know. offered to move the arranged weekend hire to a Monday two weeks later free of charge as a good will gesture.
Edit,
After feedback another email has been sent. This still does not resolve failed delivery and associated costs.
19 February 2026
Unprompted review
Reply from National Tool Hire
Hi Richard, Please can you drop me an email at MyExperience@NationalToolHire.co.uk, please include you order number so I can assist further.
Regards
NTH Customer Service team
Absolutely terrible service from…
Absolutely terrible service from Mammoth Tool Hire.
They supplied a faulty digger and a roller that was not what we ordered — it was far too large for the intended job and completely unsuitable for the site. This immediately caused delays.
We were told an engineer would attend within the hour to repair the digger — no one turned up. We were then promised an 8am engineer the following morning — again, no one showed. I am still waiting.
As a result, we have now lost two full days of site work, costing us both time and money. Communication has been just as frustrating — it’s almost impossible to get hold of anyone unless you sit on web chat or stay on hold for over an hour.
Save yourself the stress, time and money — do not hire from this company.
18 February 2026
Unprompted review
Reply from National Tool Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number.
We will of course feed back to the Depot who you were in contact with.
Regards Mammoth Customer Service Team
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