National Heater Shops Reviews 

Dealing with Chris from the purchase to reclaiming my VAT was made effortless. Many thanks, Tony

I've ordered several products from this company over the last few years for my place of work. Always great service from Chris, and prompt delivery!

Don't buy, its a nightmare to return the item, wasted a lot of time.

Amazing service from Danny at Trade Gear!
Danny was honestly incredible, super helpful, patient and went above and beyond to make sure everything was sorted perfectly. His customer service was second to none.

Couldn’t recommend him or Trade Gear enough!

Please beware. Once you purchase something from this website, you will be added to a mailing list, whether you give permission or not. I purchased something over a year ago. I am still receiving marketing messages. I asked them to remove my data after I received unsolicited emails, yet I just received a text message that they expect me to opt out of. I never opted into this.

I needed some advice about heating a large studio for a non-profit organisation. We need an efficient heating system that doesn't cost the earth.

Danny Foster was so helpful! He immediately understood what we needed. He was patient and extremely knowledgeable, taking the time to explain everything clearly. I have already spoken to several companies about the heating issue but Danny came up with cost-effective solutions that nobody else had mentioned.

We will definitely be using National Heater Shops to heat our space!

Danny was very helpful and polite. Highly recommend

I had a great experience dealing with Danny from the sales team. From the moment I called, he was attentive, knowledgeable, and genuinely wanted to help. He recommended the best option for my needs and made the whole process effortless. Excellent service !

Scam website. I ordered a part for my heater and it didn't arrive but they said it did. Disgraceful. I will be speaking to Barclays about it today.

Great product and pleasant customer service ! Would highly recommend this company

Great service. Rapid delivery with no extra charge. I will definitely use again in the future.

Great customer service from Danny, was professional and was quick to sort out my query. I would be happy to deal with this company in the future.

Dealt with this company for over 2 years and everyone is really helpful - special shout out for Danny Foster who went that extra mile to ensure delivery was the right post code, thanks evers for checking.
Apply for a quote and ususally under 24 hours for order and payement .
VERY efficient as we usually order when we have run out !

I had an issue from some time ago with a wrong part delivered which I only discovered the other day Chris was amazing and rectified the issue in no time at all
Top service

We ordered an Evap large fan for our new gym, unfortunately we had a few issues. First there was a delay in delivery which was the fault of DHL. When the fan finally arrived it was damaged. However, Chris Dursley was on it straight away, he replied instantly and was super helpful in chasing them and getting a replacement out to us straight away, no question. We now have the fan and it is perfect for our gym. Great customer service, could not fault them would definitely use again.

No delivery after 4 working days even though it said "next day". When I wanted to chase it up I realised there was no order confirmation email sent to me, but the money has been taken from my credit card.

I cannot get any answer on the telephone or email for the last 2 working days.

Glad a paid with my credit card so I can get the money back if I don't get any reply by Monday afternoon!

Great company to deal with, specifically advice on dehumidifiers. Dealt with Danny and Chris who were great. NHS also priced matched when I found the item cheaper with a competitor .

I recently purchased a dehumidifier from National Heater Shops and the whole experience was fantastic. Ordering was easy, delivery was super quick, and the technical after-sales support was excellent when I needed help. Special thanks to Danny, who was professional, patient, and genuinely helpful throughout, never making me feel like a burden. Highly recommend!

Prompt and quick quote and speedy order process. Looked after by Daniel Foster.

The product I ordered - a portable air conditioner - is fine and arrived in good condition. It was described as 'quiet'. Compared to my vacuum cleaner maybe. But I guess that is as much a fault of the manufacturer.

The exhaust duct extension hose I ordered, which was offered on the checkout page simply by ticking a box and you would therefore assume was made to fit, did not fit at all. I had to use extremely tight bungees just to get it to stay on the unit. It was also poor quality - hopelessly thermally inefficient (which mean most of the heat just ended up back in the room) and I managed to cut my finger on the sharp wires poking from each end of it.

To be fair, I did get a full refund for this, but I am left without a usable device.

But my real problem with National Heater Shops is their returns procedure. It involves a whopping 'restocking fee'. These are normal with certain products but I have never seen one as high. I calculated that, by the time I had included post and packing and this fee, I'd be lucky to get back much more than half of what I paid.

So, Buyer, be very careful before ordering. Make sure you that what you are ordering really is the right product for you.