National Fraud Helpline Reviews 61

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, especially during difficult times. Many people highlight the exceptional customer service, noting the clear communication, regular updates, and the team's dedication to achieving positive outcomes, including successful refunds. Consumers are particularly impressed with the efficiency and ease of the overall service, often expressing gratitude for the recovery of lost funds. However, some customers also noted issues with communication and the perceived value of their time. A few reviewers mentioned feeling that their previously submitted information was not fully utilized, leading to repetitive requests for details or calls. This occasionally resulted in a sense of frustration regarding the pace of their case and the need for repeated contact to progress their claim.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, support,... See more

Refund

Customers had positive experiences with refund. Many reviewers successfully secured full refunds, with some... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Customer communications

Consumers find contact to be ambiguous. Some reviewers express frustration, noting that despite numerous... See more

Service

Customers consistently note positive experiences with service. Reviewers highly recommend the service,... See more

Based on these reviews

Rated 5 out of 5 stars

I would like to express my heartiest thanks to Sky and national fraud team , who help me recover my lost funds from the bank. Her professionalism, patience, and unwavering commitment gave me hope... See more

Rated 5 out of 5 stars

Great support. Excellent communication. Overall, brilliant service. We were defrauded in a scam by Moneda Capital Group. It was a lot of money for us and we were under great stress. I came across N... See more

Rated 5 out of 5 stars

I was helped by Fiona from the start of my case to the end. She was helpful in all aspects, communicated excellently and provided the support and advice that I needed in a difficult time. Overall, she... See more

Rated 5 out of 5 stars

I dealt with Charlie after I was a victim of a crypto scam and lost around 24k. After speaking to the banks myself to try get some of my money back unsuccessfully I contacted NFH. Charlie was so profe... See more

Rated 1 out of 5 stars

I found this company through Instagram ads and because i was a victim of a scam i decided to fill out their form on their website. I was then emailed by their Lawyer Charlie Quail and was aske... See more

Company replied

Rated 5 out of 5 stars

Charlie was so polite and understanding. There was no judgement and I was put at ease talking with her. She kept me updated. She didn't mind me getting emotional on the phone either. Totally professi... See more

Rated 5 out of 5 stars

The first person I spoke to was Skye , I was very distressed at losing a considerable amount of money to a scammer . Skye was very kind , understanding and very professional. I first spoke to her in... See more

Rated 5 out of 5 stars

I became I victim of fraud during a winter time.I was in a very difficult situation and I decided ask for help the NFH.From the beginning I was in contact with Skye ,who patiently collected evidence.... See more

Rated 5 out of 5 stars

Earlier this year, I lost nearly £2000 to a tradesman for a new boiler and phoned NFH. Adam was easy to talk to & gave me very helpful advice. The tradesman eventually gave me a full refund before the... See more

Rated 5 out of 5 stars

I just wanted to leave a review for Fiona Bresnen at The National Fraud Helpline as my case is still ongoing, but so far she has been absolutely amazing. From the beginning, she has been profes... See more

Rated 5 out of 5 stars

I was approached by some companies but since i spoke to Adam, i stopped the discussion with others. He has a empathetic approach & client retaining capability. I am also impressed by his depth of unde... See more

Rated 5 out of 5 stars

I was scammed for £5000, it was gone. Police Scotland failed to investigate, said it was a civil matter, not a criminal matter. My bank washed there hands of it and wouldn’t refund it. In stepped Mr B... See more

Rated 5 out of 5 stars

After losing a good amount of money to a fraudulent 'company' I decided to contact the national fraud helpline. The first person that I came into contact with was Skye. She was very helpful and... See more

Rated 5 out of 5 stars

National Fruad Mr. Martin Richardson and all his team have done an amazing job to recover my money of nearly £78,000 which I thought would not be possible. I was suicidal thinking I have lost it all f... See more

Rated 5 out of 5 stars

I have lost a lot of of money on online platform work by depositing , they didn’t return back my money I got scammed. I called up national fraud helpline and I was so impressed with their service al... See more

Rated 5 out of 5 stars

Communication was very good.I lost hope of getting my money back at some point but the encouragement and the reassurance throughout the process gave me hope again and I had my money back. My case work... See more

Rated 5 out of 5 stars

Charlie has been very supportive in helping me to recover monies lost through a scam and I highly recommend speaking to this firm if you have been a victim of any kind of scam. Very professional and... See more

Rated 5 out of 5 stars

From september 2024 i was a victim of significant financial fraud i am so grateful for NFH for helping me recover money. Staff were very diligant in their work and keeping me informed. BRILLIANT. Th... See more

Rated 5 out of 5 stars

I contacted National Fraud Helpline and spoke to Leo explained my Scam to him straight away they could help, I passed all the information to him, within a couple of weeks they had a successful conclus... See more

Rated 5 out of 5 stars

I want to express my deepest gratitude to Sky from the NFH team, who went above and beyond in helping me recover my lost funds from the bank. Her professionalism, patience, and unwavering commitmen... See more

Rated 5 out of 5 stars

I have been dealing with Skye Stockings since December last year .she has been helping me with a scam I was involved in an I finally relieved£6999 . Skye has remained professional at all times and h... See more

Rated 5 out of 5 stars

I spoke to a very professional and very experienced person who talked through the process which immediately put me at ease and gave me the confidence to thoroughly pursue these scammers and speak to... See more

Rated 5 out of 5 stars

They helped me during a difficult time after I was scammed for nearly £10,000 they did all the legal side I just provided dates and email and the rest was absolutely fantastic how they got my bank to... See more

Rated 5 out of 5 stars

I cannot thank Lena Abuagla enough for her incredible support and expertise. After being scammed out of a large sum of money by an ex-partner, I felt completely helpless. Lena wrote to the bank... See more

Rated 5 out of 5 stars

Incredibly helpful people. Once furnished with the necessary information my appointed legal representatives worked very hard indeed to get a positive outcome for me. Despite their efforts, the Ban... See more

Rated 5 out of 5 stars

I had lost £15,000 in an online employment fraud in May 2025 and pretty much resigned myself as money lost as the bank (will not mention names) after their investigation told me they could not r... See more

Rated 5 out of 5 stars

I didn't expect or believe it but I got help to recover ALL of my money back that got scamed and Fiona was really helpful and supportive from inception of the case till the final outcome. Thanks so m... See more

Rated 5 out of 5 stars

My NFH representative Leo McGowen was excellent. With what I gave him to work with from an incident that occurred over 3 years ago, he delivered far more than I expected. Your professionalis... See more

Rated 5 out of 5 stars

Fantastic service, communication and resolt. Never thought there could be any help. Thank you very much Adam Beach, Fraud Lawyer.

Rated 5 out of 5 stars

My experience with this company make me get my life back because I was a victim of scam and I thought this is the end of my life but when I contacted them they handled my case professionally and I was... See more

Rated 5 out of 5 stars

I contacted this company via a social media site. From the off they were sympathetic and understanding of my situation. So anyway last year I was scammed out of a large sum of money. I received to... See more

Rated 5 out of 5 stars

I had really difficult case of investment scam. Lena was brilliant,professional and very patient with me. She recovered all my money. Lena you are my hero. I will recommend 1000%. Thank you again Len... See more

Rated 5 out of 5 stars

I want to say big thank you for Fiona Bresnen for the time and support that she put in my case to get a positive outcome.

Rated 5 out of 5 stars

I was one of those people who thought i would not get taken in by a stammer! I did totally my fault and had no idea what to do about it afterwards. It just happened that three years after it happen... See more

Rated 5 out of 5 stars

I got APP scammed. This was a crypto scam where they promised to trade my money and give me a return. I committed 40k in this investment in the hope of withdrawing 100k. This was all lost and there wa... See more

Rated 5 out of 5 stars

I had a case where I lost a lot of money through no fault of my own. My bank didn’t want to know and Lena my solicitor dealt with the matter. She was brilliant! Always able to listen to my concerns, v... See more

Rated 5 out of 5 stars

Hi, I can only say thank you to Charlie for being so professional. My case was successful and I got a big amount of my money back. The case was treated very efficiently and I am glad I contacted Th... See more

Rated 5 out of 5 stars

Lena is a super star🌟. I got 40% of my crypto scam back even after I have given up as both banks had rejected my refund request. Thank you Lena. Thank you National Fraud Helpline 🙏

Rated 5 out of 5 stars

The company did a due diligence with my case, I never appeared in court. They did everything for me and recovered the money I had thought I lost. Pls approach them for any case of fraud if you are sur... See more

Rated 5 out of 5 stars

I have been scammed by a company called Xtrademax and I realised that I am not going to get any money back from my investment in this company. When I was looking for options to recover my investme... See more

Rated 5 out of 5 stars

Helped me get all of my money returned. Very approachable, friendly and kept me up to date throughout the whole process. Couldn’t recommend enough

Rated 5 out of 5 stars

Lena has been awesome at sorting my case. She listened to all the details very carefully and was very patient with all my queries.

Rated 5 out of 5 stars

I never thought I would get my money back after the scam .. national fraud helpline is a life saver .. thanks so much Charlie you deserve an award 🙏🙏

Rated 5 out of 5 stars

Adam was amazing, managed to get my money back when I didn’t expect to so thank you!


Company details

Written by the company

National Fraud Helpline's first priority is to help victims recover their money. The website is a trading name of SRA-regulated solicitors, Richardson Hartley Law. We understand the upset caused by fraud and help to get your money back as quickly and simply as possible. National Fraud Helpline offers low no win, no fee agreements to help our clients access justice. We charge 15% to 20% plus VAT. We have created an easy sign up process in which we do all the hard work to help you recover your money. There are no upfront fees and you only pay us if we are successful. As well as recovering scam victims money, we are also leading the fightback against fraud. We also aim to create unique anti-fraud products and are campaigning for better protections. Educating the public about the latest scams is also key to our business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I was scammed for £5000

I was scammed for £5000, it was gone. Police Scotland failed to investigate, said it was a civil matter, not a criminal matter. My bank washed there hands of it and wouldn’t refund it. In stepped Mr Beach from National fraud helpline, he prepared a case to my bank and I was refunded nearly £3000 less there fee. I was delighted as I had thought I wouldn’t see a penny. At least I got something back. I would definitely recommend them. It was a complex case but they were very meticulous in preparing things in great detail. Thank you, national fraud helpline.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

After losing a good amount of money …

After losing a good amount of money to a fraudulent 'company'
I decided to contact the national fraud helpline. The first person that I came into contact with was Skye. She was very helpful and reassuring with a difficult case.
Suffice to say.....
Well done to Skye and the NFH
For getting my money back.
Highly recommended !

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Scam

The first person I spoke to was Skye , I was very distressed at losing a considerable amount of money to a scammer . Skye was very kind , understanding and very professional. I first spoke to her in February
She got to work immediately, keeping me updated along the way . She managed to recover my money and I’m absolutely delighted . I would totally recommend the Fraud Helpline

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with Charlie after I was a…

I dealt with Charlie after I was a victim of a crypto scam and lost around 24k. After speaking to the banks myself to try get some of my money back unsuccessfully I contacted NFH. Charlie was so professional, understanding and helpful and kept me updated throughout the whole process and managed to get some of my money back for me. I cannot recommend her enough. She took all of the stress out of a very distressing situation.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Skye Stockings…

I have been dealing with Skye Stockings since December last year .she has been helping me with a scam I was involved in an I finally relieved£6999 .
Skye has remained professional at all times and has regularly kept me up to date with the situation

18 December 2024
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend National Fraud Helpline.

Earlier this year, I lost nearly £2000 to a tradesman for a new boiler and phoned NFH. Adam was easy to talk to & gave me very helpful advice. The tradesman eventually gave me a full refund before the claim went to the bank. I'm sure that Adam's advice & the presence of a law firm ensured my refund, but I also think their help would have been invaluable if the claim had been filed. Adam and the other adviors that I spoke to were friendly, polite & always helpful. It made a difficult situation much easier to deal with. I would definitely recommend them!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Rewarding Experience- National Fraud Line any given day

I had lost £15,000 in an online employment fraud in May 2025 and pretty much resigned myself as money lost as the bank (will not mention names) after their investigation told me they could not recall the money as it was paid abroad.
Weeks later I came across National Fraud Line and contacted them. A very professional and good listener in Leo McGowan, gathered all the information including the exchange made on both WhatsApp and Telegram. He then contacted the Bank representing me. He kept me updated with any news. Later the bank rejected the claim and Leo went back to clarify that their reason was based on wrong facts.
Yesterday, Leo calls me with the good news and whats more, the full amount was deposited back. National Fraud Line was paid after invoicing.
I would recommend whole heartedly National Fraud Line as they are good at what they do and no promises made with no pressure whatsoever. Felt relaxed through the whole experience.
Leo McGown thank you very much🙏🏽🙏🏽🙏🏽🙏🏽

14 August 2025
Unprompted review
Rated 5 out of 5 stars

They will definitely help you get your money back.

They helped me during a difficult time after I was scammed for nearly £10,000 they did all the legal side I just provided dates and email and the rest was absolutely fantastic how they got my bank to reimburse my account. They keep good communication with you and you will be kept upto date with the process.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Adam was amazing

Adam was amazing, managed to get my money back when I didn’t expect to so thank you!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

My NFH representative Leo McGowen was…

My NFH representative Leo McGowen was excellent.

With what I gave him to work with from an incident that occurred over 3 years ago, he delivered far more than I expected.

Your professionalism and persistence are great appreciated.

GW

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service. And Genuine

I didn't expect or believe it but I got help to recover ALL of my money back that got scamed and Fiona was really helpful and supportive from inception of the case till the final outcome. Thanks so much everyone.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Incredible Paralegal – Got All My Money Back!

I cannot thank Lena Abuagla enough for her incredible support and expertise. After being scammed out of a large sum of money by an ex-partner, I felt completely helpless. Lena wrote to the bank on my behalf, but they initially dismissed the situation as a “civil matter” and refused to take responsibility.

Lena didn’t back down. She challenged their response, pushed back firmly, and presented a strong case that the bank simply couldn’t ignore. Thanks to her persistence, knowledge of the law, and tenacity, I was able to recover every single penny I had lost.

Lena not only helped me get justice but gave me peace of mind when I needed it most. I honestly don’t know what I would have done without her. If you’re facing something similar and need someone who truly cares and fights for you – Lena is the one you want by your side.

Highly, highly recommended.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing and commendable work

I have been scammed by a company called Xtrademax and I realised that I am not going to get any money back from my investment in this company. When I was looking for options to recover my investment I came across this company (National fraud help line). I contacted them and the person I got in touch with is Lena. From the first message and call she was always there for me and helping me all the way through as much as she can and she is still there to help and support me to recover the rest of my invested money. She was very helpful to recover a significant amount of money and it’s already in my account.
So I really recommend this company and especially the help and commitment of Lena is significant and if you are in similar situation I can strongly recommend please contact this company and Lena, they will definitely help you all means.
I can’t thank enough for her help and support….
So thank you so much and please continue helping people like me in this difficult situation…
Thanks a lot.. and wish you all the best as a company and individual….

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

I had really difficult case of investment scam. Lena was brilliant,professional and very patient with me. She recovered all my money. Lena you are my hero. I will recommend 1000%.
Thank you again Lena for your hard work.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Communication was very good.I lost hope…

Communication was very good.I lost hope of getting my money back at some point but the encouragement and the reassurance throughout the process gave me hope again and I had my money back. My case worker gave me the news even before I was contacted by the bank.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Great help

I would like to express my heartiest thanks to Sky and national fraud team , who help me recover my lost funds from the bank. Her professionalism, patience, and unwavering commitment gave me hope when I had almost given up.
Sky have great client service and professional manner and focused to find the solution quickly.
Sky and the entire Fraud team thank you for help in very difficult time. You’ve made a real difference in my life, and I will never forget your support.
Highly recommended to anyone seeking justice and suppor , you are sure in safe hands.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Sky and the NFH team 🌟

I want to express my deepest gratitude to Sky from the NFH team, who went above and beyond in helping me recover my lost funds from the bank. Her professionalism, patience, and unwavering commitment gave me hope when I had almost given up.
Sky not only guided me through each step of the process with clarity, but also showed genuine empathy and care—qualities that are rare and invaluable during stressful times. Her communication was timely, reassuring, and always solution-focused.
To Sky and the entire Action Fraud team: thank you for being the light in a very difficult time. You’ve made a real difference in my life, and I will never forget your support.
Highly recommended to anyone seeking justice and support—you are truly in safe hands.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

I contacted National Fraud Helpline and…

I contacted National Fraud Helpline and spoke to Leo explained my Scam to him straight away they could help, I passed all the information to him, within a couple of weeks they had a successful conclusion. I have had the money in my account today many thanks for your help.

21 July 2025
Unprompted review

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