National Floors Direct Reviews 

4,167
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff members, noting that the installation teams work exceptionally quickly, are very courteous, and always leave homes clean. Consumers are extremely pleased with their gorgeous new flooring, emphasizing the top-notch quality, wonderful appearance, and smooth finishing touches that exceed expectations. Some reviewers were not happy with communication issues between the office and the installation crews, which sometimes resulted in frustrating scheduling mix-ups and unexpected delays. Others also noted unexpected extra costs and difficulties regarding specific installation details that did not match what the sales representatives initially promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting that sales representatives are knowledgeable... See more

Staff

Clients share positive opinions on staff, noting that the sales representatives and installation teams are... See more

Product

Customers consistently note positive experiences with product, sharing that the flooring and carpeting left... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high-grade... See more

Price

Consumers find price to be ambiguous, with opinions sharply divided regarding the overall value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more

Rated 5 out of 5 stars

Very pleased with my new flooring from National Floors Direct. The sales process was very smooth. I was kept well informed of the installation process. On the day of the installation the technician... See more

Rated 5 out of 5 stars

I want to thank national floors direct for sending Mike Dispenza what a amazing person...because of him i am so happy, he made it possible for me to have beautiful floors..I am so so happy. Tha... See more

Rated 5 out of 5 stars

I am very happy with my experience using National Floors Direct for my flooring project. From my free home estimate with sales rep Ryan through the actual installation, everything was great! Ryan was... See more


Company details

  1. Carpet Installer
  2. also in
  3. Carpet Store
  4. Flooring Contractor
  5. Flooring Store

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 59% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(4,167)

276 reviews in the last 12 months

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Rated 1 out of 5 stars

hired this company to install carpet

hired this company to install carpet. they insist on paying them cash up front. Red flag buyer beware. My carpet was ordered short. they patched in pieces to make up for the shortages and while doing so knife cut the main carpet 3 feet long. they sent the installers out. and the service manager who said they would only repair or patch the area that they damaged. I turned this company into the BBB and they still refused to make this damaged install right. soo I was screwed and paid them 1200 up front and now have to take them to court. DO NOT HIRE THIS COMPANY its a bunch of criminals. they have hundreds of complaints against them for these same reasons. NOT RELIABLE NOT HONEST BUYER BEWARE

16 January 2026
Unprompted review
Rated 5 out of 5 stars

The floor looks great

The floor looks great. I’m very pleased with the work that NationalFloorsDirect.com did. The total cost was more than anticipated. But as my mom always used to say when you buy you buy the best.

15 January 2026
Rated 5 out of 5 stars

We had an amazing experience with National Floors Direct

We had an amazing experience with National Floors Direct. This was our second time working with them. George, our consultant, did a great job helping us select the right flooring, provided a fair price and got us scheduled right away. The installers were prompt, worked very hard tearing up the old carpet and tile (quite a job), installed the LVP, mouldings and cleaned everything up. Overall, was another very positive experience with NFD. Highly recommend them.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Value

After we purchased our home, we needed carpeting in 2 bedrooms, an office, and living room at a reasonable price, along with vapor barriers for some asbestos tiles discovered underneath the previous carpet. We obviously had a lot of anxiety around finding someone who could do the job correctly and professionally, and were recommended National Floors Direct by a family member who had her carpet done and had nothing but nice things to say.

The pricing was so good that we were able to pick out a nicer carpet brand than we initially had anticipated for the same price. The carpet was delayed in shipping, but NFD kept me up to date in scheduling and was willing to work with me to find a day that worked for us.

The installers came early, worked quickly and efficiently, and completed the job in 1/2 a day instead of a full day. They laid the carpet beautifully and everything still looks brand new after 2 months, moving furniture, and 2 cats testing the carpet.

We had such a great experience with NFD we re-hired them for our vinyl floors and have been similarly impressed. If you're looking for carpeting to be done in MA, I highly recommend National floors. I received a gift card for my time in posting this honest review.

MA31126

7 February 2026
Rated 5 out of 5 stars

The guys were very professionally and…

The guys were very professionally and great sprit a pleasure to have guys like that working for you they done an exclent job in a timely manner thank you for a great service I’ll highly rec amend you to anyone that needs a great floor

4 February 2026
Rated 5 out of 5 stars

The hardwood floor came out absolutely…

The hardwood floor came out absolutely beautiful. The finish is smooth, even, and really brings out the natural grain of the wood. The color looks rich and consistent throughout the space, and the room feels brighter and more polished because of it. Overall, the workmanship exceeded expectations, and the floor completely transformed the look of the home.

5 February 2026
Rated 5 out of 5 stars

National Floor Direct Exceeded My Expectations

Very pleased with my new flooring from National Floors Direct. The sales process was very smooth. I was kept well informed of the installation process. On the day of the installation the technician was very efficient and removed all of my carpets and installed my new luxury vinyl tile all in one day and they cleaned up and hauled away my old carpet and carpet pads. Very pleased and would recommend National Flooring Direct.

I received a gift card for my time in posting this honest review

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional flooring job

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfied with the results. Would highly recommend national floors direct

9 January 2026
Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience. Workmen showed up on time. They were efficient and professional. They laid my floor and cleaned up afterward. am very happy with the results

26 January 2026
Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience working with National Floors Direct from start to finish. The scheduling process was smooth, communication was clear, and the installation team arrived on time and worked efficiently. The quality of the flooring looks great and completely transformed the room, and the installers were professional, respectful, and cleaned up after the job was done. Overall, the process was straightforward and the final result met my expectations. I would recommend National Floors Direct to anyone looking for a convenient and reliable flooring installation experience.
I received a gift card for my time in posting this honest review.

7 January 2026
Unprompted review

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