Rewards Network Reviews 97

I would not use Rewards Network! You pay a monthly fee on customers that you already have. It is nearly impossible to cancel your account and they continue to charge. We have been trying to cancel our account for two months.

I am not a customer. I am a small business owner. I was "given" a loan by Rewards Network after they convinced me they just wanted to "help small businesses and make sure they survived" Well, six months later, they are still taking thousands out of my account every month with some ridiculously complicated pay back scheme that has to be criminal. DO NOT work with this company. They will tell you all sorts of wonderful things, but they are making money off of local businesses who are desperate and convinced that they genuinely want to help. THEY DON'T!

The gift that takes and takes. We looked at this as a possible new revenue stream but it didn't grow anything but their bottom line at the expense of us subsidizing the cost of guests we already had. When we cancelled they continued to bill us for months saying it was people that had dined there months ago and just turned in receipts. We have no way to verify anything. Marriot and other hotel systems have in house concierge programs that costs us 1000's less.
Spend your money there and not on the unverifiable.

The worst stay away it’s a SCAM they keep charging your business out of thin air.. DO NOT DO IT

So, it was nice to have a little funding during some slow months...but it comes at a STEEP price. Almost 40% "interest"... although they don't call it that.
Yes, you could call a part of that marketing and it does bring in some new guests, but I know many customers are people that come here already, they are just using that particular rewards credit card for the purchase.
When I complained that the weekly payment was 2 and even 3 times what they told me the average weekly payment would be, they said they could "slow down" the marketing so payment amounts would come down but it was still above what that average was supposed to be.
BUT!! HERE'S THE WORST PART!!!
When I finally finished up with the payback they of course asked if I wanted to renew, when I said no, they said ok you have to email us your 30 day notice to quit, because they have to wind down the "rewards" they offer card members. Yet, when I told them I was not renewing because I was selling the business they had said they could do it immediately if I showed them the bill of sale of the restaurant (I'm in the middle of it and hadn't completed the sale).
So they CAN stop it immediately, they just WON'T.

Now that additional 30 days of marketing that I don't even want, will cost me another 15-20% on the original amount they funded. So, total payback will be 155-160% of original amount.

So, know what you're getting into before signing.

They just keep stealing money a month after I was told two weeks that the process would be complete. After showing the CSR their own email that it would be just two weeks more of paying for their services, they keep saying I owe them money from 4 weeks past those two weeks. I think they play dumb. Not worth it. Most of their customers don't even know they are getting any kind of rewards. And you will be surprised how many of their "new customers" for you are your own regulars that you have had for years.

Business owner be careful when you sign up with Rewards Networks. This is a scammer.

Scam
Business owner please be careful and don’t sign with them or it will cost you a lot as they lie everything they say

This is a great tool for getting customers into your business for the first time or giving them a reason to choose your place rather than the competition who does not give them the rewards. It is also great to advance money if needed for cash flow or improvements. We are thankful for our collaboration with the Rewards Network program.

Donna Travisano is unbelievable. Helpful, patience and ALWAYS THERE when we have a question or need assistance. She is not a REP but a friend personally and to our establishment, Ristaurante Lucca! Words are inadequate to describe our appreciation.

Working with the rewards network has been a wonderful experience. Sarah has been so easy to work with and has personalized the experience to fit our needs. I would recommend to other colleagues and restaurant owners.

10/10

I know what you're thinking... "Rewards Network is taking my already-existing customers and charging a fee for their business." I believe that to be only partially true. Rewards Network offers a statistics database once you're onboarded, and you can see all repeat and new card swipes. If you think your repeat card swipes is a bad thing, consider this: Rewards Network is assisting in CUSTOMER RETENTION, incentivizing your guests to keep coming back and come back more often than any other restaurant. They are also assisting in customer attraction, bringing new customers into your restaurant. And finally, Rewards Network has a reviews feature, producing word-of-mouth marketing. So, you have New Customer Acquisition, Customer Retention, and Word-of-Mouth all for a very reasonable charge. If you're looking for effective marketing tactics besides Google/Meta Ads, Rewards Network is a great service to explore.

Our experience with Rewards Network has been positive. We look forward to continuing to partner with them regarding marketing and increasing sales.

I’ve been working with Sarah P through two campaigns now. Initially, I was not interested in the programs offered by Rewards Network, but once Sarah became the representative for my account, I gave it a whirl and the ROI has been incredible. The RN customer base has been loyal and engaged, and we have seen significant growth in top-line revenue since we started. My rep Sarah P actually traveled to my city to meet me and experience my restaurants, and the level of attentiveness and responsiveness, paired with Sarah’s desire to understand and meet my company’s needs, has been incomparable.

Clary's Cafe in Savannah has being using the rewards network program for years and always been easy and help full to gain and keep customers.

Our last renewal by Sarah was just as easy and she had more information to share with us to utilize for the restaurant.

Sara and Farrah are great! Very helpful and informative and there to answer all your questions. Rewards Network has really helped our business out for almost 3 years now!

Our reps, Sarah and Kevin, are amazing! We have been working with Rewards Network since 2019 and both Sarah and Kevin have been a joy to work with. We even invite them to our annual Christmas party! :) They are personable, knowledgeable, and professional. Five stars!!! Highly recommend.

With rewards network the charges are taken on a performance base. So no up front fees. Easy to work with. Excellent tech support.

Rewards network has been absolutely great! We’ve opened for new restaurant locations this year and signed up every new store! Great way to funnel new customers to your business & A great way to increase cash flow as needed!
Sarah, Kevin, & Shanna I’ve been an absolute pleasure to deal with!
Looking forward to keeping this relationship going for years to come!

Rewards network has been a great resource to bring in and retain customers. They've also provided data that helps us learn more about our customer base and their spending habits.