National Residential Reviews 

331
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Recently bought a tenanted property through National Residential. The viewing process was easy, communication by text was also easy. Tom helped negotiate on the property and have a deal agreed pre auc... See more

Rated 1 out of 5 stars

Very challenging from day 1. 1. Win Auction with final bid price - they force you to offer higher amount or you lose 2. Frequently call & contact you until pay them deposit of £2500 or 1% o... See more

Company replied

Rated 5 out of 5 stars

David and his team are absolutely fantastic. I have purchased couple of properties from them now and love their hands on approach. I can go honestly say buyers and sellers both their interest wer... See more

Company replied

Rated 5 out of 5 stars

Really quick and efficient buying process. Tom and David were on hand to answer any questions we had, and were quick to chase up any answers with the seller/solicitor if they didn’t know it themselves... See more

Company replied

Company details

  1. Online Auction Service
  2. Commercial Real Estate Agency
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Auctioneer
  6. Real Estate Surveyor

Information provided by various external sources

National Residential sell houses in 28 days for 100% of the market value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(331)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service with national…

Fantastic service with national residential from start to finish, they have different members of staff working on different stages of the process so you know who to speak to a each stage, and I had complete confidence with every member of the team.
The property I was selling was a rental/investment property, I had a very good relationship with my tenant of over 13 years so I needed to look after her as this was her home, and the property was over 3 hours drive from my home, so I needed a company that I could trust and most importantly one that understood this and would look after my tenant through the process of finding another landlord/investor to purchase the property, this they did which during the COVID situation I think was fantastic, thank you to David and the team at national residential 👍

1 July 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Paul, thanks for your very kind review and choosing to sell through ourselves. We wish you the best for the future. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Really quick and efficient buying…

Really quick and efficient buying process. Tom and David were on hand to answer any questions we had, and were quick to chase up any answers with the seller/solicitor if they didn’t know it themselves. David especially went above and beyond to ensure our completion date was kept too! Thank you for everything! Would definitely recommend.

1 July 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Jayde, thanks for your very kind review. We wish you the best for the future. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Fabulous proactive company that gets…

Fabulous proactive company that gets the job done. I looked at selling my house and spoke to this company. My first call with Ian was so good different then other agents, they don't over promise but give you good advice and they do everything to help you sell your house. Better then any normal agents. What I loved was that they gave you options and thought outside the box in selling with tenant in situ. What I was really impressed with is after having some personal problems I could not proceed, however they were still there and Ian tried to help. When I have sorted my personal problems I wont go to anyone else. I highly recommend them and I work in property.

21 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi KAy, thanks for your very kind review - too kind :-) . We wish you the best for the future. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Excellent company fast efficient…

Excellent company fast efficient helpful and true to their word would definitely use them again.

13 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Denise, thanks for your very kind review. We hope we can help you again and look forward to the opportunty. We wish you the best for the future. Thanks again, David and the NatRes team

Rated 4 out of 5 stars

Very professional and good communication

The communication throughout has been really good and they were very professional. They also provided good advice and reassurance during a personal time. They appeared to have the best intentions for the sale of the properties and successfully completed our request.

11 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Sophia, thanks for your very kind review and glad we could help you with the sales of your properties.We all wish you the best of luck for thre future and please keep in touch if we can help you further. Thanks again, David and the NatRes team

Rated 4 out of 5 stars

Overall a good service and would use…

Overall a good service and would use them again. Delayed completion due to buyers financial arrangements but we got there in the end

9 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi tony, thanks for your kind review and your patience with the completion timeframe. Please keep in touch if we can help you further and we all wish you the best of luck! Thanks again, David and the NatRes team

Rated 5 out of 5 stars

My experience with National Residential…

My experience with National Residential was fantastic! They kept me updated throughout the whole process. Everything went well. I will recommend them to anyone

8 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Taiwo, , thanks for your kind review and glad we could help you. Please keep in touch and do not hesitate to contact us again if we can help you further. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

I have used National Residential twice…

I have used National Residential twice now. Once in 2017 for an auction house I didn't buy and again this year for a house I did buy. There were absolutely no issues at all, their communications whether text, phone call, or email are extremely quick, quicker than a traditional estate agent for sure. It makes no difference to me that there are no face-to-face meetings, in fact I find it far easier to conduct business from my phone and laptop.

7 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi James, thanks for your kind review and glad we could help you with your purchase 2nd time around! I hope you are really happy with your new property and please keep in touch if we can help you further. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Housing landlord selling a HMO

As a housing landlord I wanted to start selling properties and a "modern auction" seemed to be the way to go. It was and the experience was easy and supported all the way. There was a successful sale and no problems at all with the service received.

6 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Richard, thanks for your kind review and for choosing ourselves to sell via modern auction. Please keep in touch if we can help you further selling any other properties. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Purchased and completed on Friday 21st…

Purchased and completed on Friday 21st May through National Residential and had a great experience overall, from start to end the communication was exceptional from the whole team. Thanks to David for his input where he always went above and beyond to sort out everything quickly. All the best.

6 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Gabriel, - thanks for your kind review and glad we could help you with your purchase. I hope you are really happy with your new property and please keep in touch if we can help you further. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

National Residential

From the outset David and the team kept us informed throughout the process, if we had any questions or queries they were only to happy to help.

6 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Jeremy, - thanks for your kind review and glad we could help. Please keep in touch if we can help you further. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Absolutely over the moon with our new…

Absolutely over the moon with our new home, national residential were amazing, took it off the auction for us so we didn’t lose it, we’re only too happy to help with pushing the sale through from all parties so we could complete as soon as possible, couldn’t be happier with them, thank you so much

6 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Lisa, - thanks for your kind review and glad we could help you with your purchase. I hope you and Jeremy are really happy with your new property and please keep in touch if we can help you further. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Really efficient and helpful estate…

Really efficient and helpful estate agent. No time wasting at all; just very motivated people keen to get properties off the market. There communication with all parties was excellent and allowed me to buy the property very quickly.

6 June 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi JS, - thanks for your kind review and glad we could help you with your sale. I hope all goes well for you in the future and please keep in touch if we can help you further. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Great agency

I would definitely recommend this Agency. The sale was stress free thanks to the efficient and competent team. I'm very happy with the service I received and will be using them again in the future

28 May 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Rajni, - thanks for your kind review and glad we could help you. Please keep in touch if we can help you further. Thanks again, David and the NatRes team

Rated 5 out of 5 stars

Excellence

Really pleased with the service of national residential ,the staff are very helpful and moved the purchase along without problem would use them again to buy thanks for brilliant service

1 March 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Julie, , thanks for your kind review and being proactive so we were able to complete as fast as possible. We had some challenges and delays but you remained patient throughout. Thanks again and good luck. David and the NatRes team

Rated 5 out of 5 stars

Fantastic service

Fantastic service always there to help if there was any problems will definitely use again very professional
Thanks again Simon scholfield

1 March 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Julie and simon, , thanks for your kind review and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving the redemptions and getting the stat declaration but you remained patient throughout. Thanks again and good luck. David and the NatRes team

Rated 5 out of 5 stars

Tom and David were very helpful every…

Tom and David were very helpful every time we had any questions relating to our purchase and a few snags along the way which incidentally was not their fault. Everything was quickly ironed out with swift response times.
I would definitely be happy to deal again with such a good company.
Paul and Simon.

28 February 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Paul and Simon, thanks for your kind review and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving the redemptions and getting the stat declaration but you remained patient throughout. Thanks again and good luck. David and the NatRes team

Rated 5 out of 5 stars

From inception to completed they…

From inception to completed they provided an excellent service and advice

28 February 2021
Unprompted review
National Residential logo

Reply from National Residential

hi Derek, thanks for your kind review and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving the redemptions and got there in the end. Thanks again and good luck. David and the NatRes team

Rated 5 out of 5 stars

Good experience of buying with National Residential

As a buyer, I would recommend purchasing property through National Residential. The initial price negotiations were handled well and I think their process deadlines are effective in speeding up sales and weeding out slow or non-serious buyers. It was also flexible enough not to compromise our ability to complete necessary due diligence on the property.
There was always someone to pick up the phone and when requested they took action promptly and effectively. They stayed on top of things throughout to ensure our sale went through quickly despite a combination of COVID and the Christmas break.
Should another suitable property come up for sale through them, I wouldn't hesitate to put in an offer again.

18 February 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Hywel, , thanks for your kind review and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving lease issues but you remained patient and proactive so we completed soon after xmas. Thanks again and good luck. David and the NatRes team

Rated 5 out of 5 stars

Much better experience than a traditional high street agents

David and his team are absolutely fantastic. I have purchased couple of properties from them now and love their hands on approach.
I can go honestly say buyers and sellers both their interest were served during the process . There were few issues along the way however they stayed top of Everything and made sure Exchange and completion took place in time .
I would use them again in future whether I am buying or selling .

Sahil & Ruchika

12 February 2021
Unprompted review
National Residential logo

Reply from National Residential

Hi Sahil & Ruchika, thanks for your very kind review and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving the tenant issues and survey to get the mortgage but you remained patient throughout and we got there in the end. Thanks again and good luck. David and the NatRes team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look