National Residential Reviews 

Recently bought a tenanted property through National Residential. The viewing process was easy, communication by text was also easy. Tom helped negotiate on the property and have a deal agreed pre auction. Once agreed Rachel was the real star, the terms were 56 days but I wanted a 28 day completion; she chased both solicitors, helped them with queries and updated me throughout the process. Without her it wouldn’t have been as quick. Finally there are no large auction fees like previous auctions I’ve bought from. I’d 100% recommend and buy through national residential again.

The staff were prompt and honest
Very East to talk to and get on with.
Highly recommend

In recent years the team at National Residential has assisted 100’s of UK residential landlord members of Property118 to sell rental properties. Feedback from sellers has been excellent and with the Renters Rights Act now having come into force I suspect they will be getting lots more enquiries. Our experience is that they are particularly strong in the North West, especially the lower end of the Liverpool market, but we also get great feedback about National Residential from landlords in the Midlands, Yorkshire and some lower value areas of London.

I would like to thank Rachel for the help with progressing the sale to completion

The best agent that i have dealt with, very honest and reliable

Terrible experience with this company, they were extremely disrespectful, I would stay well clear of them, take a good look at their terms and conditions, how it combines so-called third-parties, options to buy etc, the complexity and mix and ask who they serve, there are a lot questions to be answered. They have put a charge on my property, so be very careful, Brian Lowry

Great service received from this company.
David is very helpful & knowledgeable. He has made the entire process stress-free & a pleasure to deal with him .
The purchase went through in record time & David and his team were fantastic. Friendly, polite & trustworthy.
All was transparent & easy to work with.
Thank you very much.
Would not hesitate to recommend this company

I was very pleasantly surprised when dealing with David & Tom from National Residential . Unusual for estate agents to be so helpful but David the owner went above and beyond to help us through quite an intense purchase which had many hurdles & complications.
David has been communicative & extremely helpful at every stage, sometimes even replying to me immediately.
I can only thank him & his team for the smooth execution & thoroughness of the purchase , ensuring we were happy & not pushed in any way to proceed until we were satisfied. I can definitely recommend David & his team & would not hesitate involving them again in a sale or purchase

Great service. Excellent communication. This is the 2nd time we have used National Residential Sales to sell a property and will definitely use in future.

Took all the hassle out of selling our property and kept us updated on progress aw the sale progressed, one call and then the usual information exchange with no length time wasters ringing or hassle, thanks

Very quick sale, excellent service throughout. Highly recommended.

Thank you national residential. I always use this company to buy or sell property. A special thank you to clare and Tom who have kept me informed every step of the way. There are not many companies that go above and beyond like these guys. Keep up the excellent work.

They advertised a property with a PURCHASE price on RightMove. BUT it is a sort of auction. Sort of? They are not licensed auctioneers but ask you to bid for the property and they will let you know if your bid wins!!!! Even of your bid "wins", there is no guarantee they will even notify the vendor / you will be offered the property!!!!!

The property has a separate garage, but they did not mention it was included in their description until I pointed out a garage was shown in the exterior photo.

The main issues I have are;

1. They have an eBay style bidding screen where anyone can bid without being fully assessed first (or even viewing first). So I am being asked to bid against people that likely do not have the money / can not get a mortgage and / or a real intention to buy. OR WORSE; it may well be afflicted by Shill Bidding.

2. They are not registered as estate agents (with the likes of PropertyMark or the UK's National Association of Estate Agents or any other related professional body that I can see - they claim HMRC registration, but that is for all businesses to pay to taxes - as for the ICO Information Commissioners Office, that relates solely to holding people's details secure).

3. Real eastate agents guide you through this all (and, IMHO, do a far better job of their listing content and accuracy). These people say I need to bid up to the reserve (which is higher than the price shown on RightMove) just to get my offer seen by the vendor, MAYBE.

It all smacks of automated processes and a dodgy buying procedure.

They keep calling my wife. But for the avoidence of any doubt; I am not interested, thanks.

PS I visited Companies House. It says they are listed as "82990 - Other business support service activities not elsewhere classified" (not as estate agents or anything property specific) and that their accounts are overdue!! Hmmm (this confirms for me that I need to avoid them like the plague).

UPDATE
I use RightMove for searching property listings, and that is where I saw the property advertised by National Residential. Unhappy the price was a starting bidding price, not a purchase price (the reserve was much higher), I asked RightMove it that was allowed, as it deceived me and wasted my time. Here is RightMove's reply;

Good afternoon

Thank you for taking the time to bring this to our attention.

We’ve reviewed the issue you highlighted and have followed up with the relevant agent to make them aware of the error. They’ve been asked to update the information accordingly to ensure it’s accurate going forward.

We’re committed to providing a high standard of service, and feedback like yours helps us to identify and correct issues quickly.

If you have any further questions or concerns, or if there’s anything else we can assist you with, please don’t hesitate to let us know.

Many thanks,

Finally
Natuonal Residential's response differs from the facts.

Plus, I leave positive reviews when they are due. If readers look at my other reviews they will see this and that 99% of my negative reviews are for email spammers in India that plague me and many others.

UPDATE
They keep changing their yada yada yada reply. I can not be bothered to update my review however as they likely will change their yada yet again!

Looking to buy a property that National residential were selling. Upon arrival to my second viewing they informed me it was "auction" and at no point prior had this been mentioned. They had also sent a message the day before stating the house had been bid on and did I want to continue, to which I had called up and said I didn't want to view if they had an offer and I was informed no offers had been made (again no mention of auction). My advise if you are wanting to buy through this agent, please get full details as they are very misleading in what they advertise!

Beware hidden charges. Landlord Sales Agency got an offer at auction, but wanted me to pay £10,000 (about 8%) "towards their costs" before they would let me proceed. Nothing in the documentation prepared me for that, so I said no. I have now sold elsewhere and got a much better price at a much lower fee.

Moving house is up there with one of life's most stressful experiences. I could not have done it without the help and support of Clair, she went above and beyond to make sure I was ok at all times. I built such a good relationship with Clair through the whole experience and I could not have done it without her help.

Thank you so much for everything, you have been an absolute blessing

Great service. Great communication throughout the sale process. Very professional team. Will be using again in future. Highly recommend. Thank you all.

I filled out the form to ask for a free valuation to sell my home via this company. I then received an email asking what time they could call me, I told them I was not allowed incoming calls during my working hours as it would get me fired. They phoned me during my working hours and right in the middle of my explaining my dire situation the man who phoned me rudely hung up on me and failed to call back so he hung up deliberately which was very rude and to a stressed out person like me that added insult to injury. Not very nice and I am far from impressed, it is poor business practice and disrespectful.

A good efficient service.
I wanted to sell my property with the elderly tenants in situ without disturbing them. This was done well, only advertising to landlords interested in buying.
There was always someone available to contact if needed and they kept me updated every stage of the sale.

I initially spoke to National Residential in August 24 as I had a rented property which still had the tenant in and I need to sell the property, hopefully with the tenant in place. I initially spoke to Sam who was extremely helpful and we quickly came to an agreement on price and fees etc. Following that they advertised the property and had a firm offer with deposit paid in September however the purchaser wanted the tenant to vacate, I left this totally in the hands of NR, they served notice on the tenant which ended 25/11/24. They were in contact with the tenant and helped her with relocation expenses as I had to stay out of the conversation. Clare handled this and the tenant moved and we completed on the 25/11/24. I am extremely happy with the service received and can thoroughly recommend National Residential.