Nathaniel Car Sales Reviews 

2,230
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and knowledgeable staff members who thoroughly explain vehicle features, demonstrate controls, and answer all questions with immense patience. Purchasers consistently praise the smooth, stress-free buying process and note that showroom teams maintain a welcoming, friendly, and completely non-pushy approach. People also appreciate the excellent communication maintained throughout their transaction, ensuring complete clarity from initial test drives to final vehicle collection. Some reviewers were not happy with low trade-in valuations offered for their previous cars, unexpected insurance timing issues, delayed after-sales service, and administrative errors.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpful, efficient, and friendly approach.... See more

Service

Customers consistently note positive experiences with service, describing the process as stress-free and... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their new vehicles and the... See more

Customer service

Consumers find customer service to be positive and note that staff are friendly, approachable, and very... See more

User experience

Reviewers express high satisfaction and delight with the user experience, describing the process as a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From walking into showroom to collecting car was an absolute dream with no problems. Elliott was extremely helpful, efficient, precise and friendly. In fact this was the best ever treatment I have rec... See more

Company replied

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,230)

648 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience .Mr Rob explained in detail and we purchased a new car from Nathanial MG showroom Cumbran.
From Bincy & Noble

15 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the 5 star review

Rated 5 out of 5 stars

Everything explained about the car and…

Everything explained about the car and the promise of back up if needed.
Not pushy, friendly and really helpful

18 June 2026
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Reply from Nathaniel Car Sales

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Excellent service

Very pleasant and professional sales manager.Excellent and prompt service.
Julian was brilliant and had everything well organised.

14 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Julian

Rated 5 out of 5 stars

Thank you Colin we have bought a number…

Thank you Colin we have bought a number of cars off Nathaniel great standard of Customer satisfaction mantained as always.

14 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Colin, he is a new member of the team so will be thrilled with your feedback

Rated 5 out of 5 stars

I was interested but not sure

I was interested but not sure. The salesman helped me understand the difference between the vehicles, the costs and what was the best option for me. He even searched to find a car with some mileage rather than a new car to best fit what I was looking for. I found the experience good, helpful and avoided the need for lots of searching

27 April 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback - we are glad you were well informed

Rated 5 out of 5 stars

Excellent visit and service

From the time we entered the car sales we were quite pleased, we were left to look around at the cars that we wanted to see with no pressure from the staff they did approach us a couple of times asking if we were okay and then told if we needed anything just to look for someone and there was plenty around, when we decided that we needed some help we found Craig and he was very helpful and honest made sure he answered all our questions and gave us some good advice he really made our decision easy and our visit pleasurable

6 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback, we are glad you had a great experience when visiting the dealership

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Many thanks to Vanessa, Rachel and Dan for sorting everything out for me very quickly. Communication from customer services is excellent. Highly recommend Nathaniel's Bridgend

8 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and feedback on the sales and service staff, I will ensure the team get to see your comments

Rated 5 out of 5 stars

Got the upgrade I wanted

Visited Nathaniel looking to change my MG ZS for a hybrid version. Was very happy with the service received from Dan who sold me the vehicle. Hopefully many happy years of motoring ahead.

5 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review

Rated 5 out of 5 stars

Great experience

Great experience
Sam and dean where a massive help

10 June 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Sam and Dean, we are glad you were well looked after

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Easy to talk to and very helpful staff and no pressures put upon you to get a sale .

4 June 2026
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Reply from Nathaniel Car Sales

Thanks Mr Bird for taking the time to write the review, we really appreciate it.

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Excellent service today

Excellent service today needed a new tyre quite quickly
and as always everyone was helpful and very pleasant
cant fault them

10 June 2026
Unprompted review
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Reply from Nathaniel Car Sales

Thanks Catherine for the glowing review, I make sure I pass on you comments to the aftersales team.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Fantastic service from Dan

Fantastic service from Dan
Easy process from start to finish
.

8 June 2026
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Reply from Nathaniel Car Sales

Hi Gary, Thank you so much for leaving a 5 Star review. We will pass your kind words on to Dan who will be very pleased we are sure.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The staff were friendly, professional, and made the whole process easy and stress-free. Really pleased with my car and would happily recommend Nathaniel Cars to anyone looking for a great buying experience.

7 June 2026
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Reply from Nathaniel Car Sales

Hi Scott, Thank you so much for leaving a 5 Star review, and for your very kind words.

Rated 5 out of 5 stars

I bought a new Deepal SO7 BEV

My new car was ready for pickup on the day agreed and Cody made sure I was comfortable with her before I drove her away. He called me a week later to ask how I was getting on with her and answered a few questions I had.
The whole experience from first sight to ownership, was smooth and easy. I would definitely buy a car from them again.

31 May 2026
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Reply from Nathaniel Car Sales

Hi Andrew, Thank you so much for leaving a 5 Star review. We will pass your kind words on to Cody who will be very pleased

Rated 5 out of 5 stars

Salesman Colin Snook was really helpful…

Salesman Colin Snook was really helpful and nothing was too much trouble to help us to choose the right car for us and we would recommend visiting the showroom if they want to change their cars.

7 June 2026
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Reply from Nathaniel Car Sales

Hi Malcolm, Thank you so much for leaving a 5 Star review. We will pass your kind words on to Colin who will be very pleased. We hope you are enjoying your new car.

Rated 5 out of 5 stars

Great Service

Very Pleased with the service provided the Sales Person was very helpful and the handover was very helpful

6 June 2026
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Reply from Nathaniel Car Sales

Hi Tim Thank you so much for leaving a 5 Star review, and your lovely words

Rated 5 out of 5 stars

Excellent Service

I met with a wonderful sales man, names Damien Perkins. He was professional, but very intune with the customer, namely me. There was no hard sell, just a sound knowledge of the car and he understood my requirements. His professionalism went over and above to what I've experienced from any sales person I've dealt with in my 50 years of driving.
Diolch yn fawr Damien.
Maureen Weaver

5 June 2026
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Reply from Nathaniel Car Sales

Thank you Maureen for taking the time to leave such a thoughtful review! We're delighted that Damien made your experience special. I'll be sure to share your kind words with him and the rest of our team. We look forward to your next visit
Kind Regards Nathaniel Team

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