Nathaniel Car Sales Reviews 

2,229
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and knowledgeable staff members who thoroughly explain vehicle features, demonstrate controls, and answer all questions with immense patience. Purchasers consistently praise the smooth, stress-free buying process and note that showroom teams maintain a welcoming, friendly, and completely non-pushy approach. People also appreciate the excellent communication maintained throughout their transaction, ensuring complete clarity from initial test drives to final vehicle collection. Some reviewers were not happy with low trade-in valuations offered for their previous cars, unexpected insurance timing issues, delayed after-sales service, and administrative errors.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpful, efficient, and friendly approach.... See more

Service

Customers consistently note positive experiences with service, describing the process as stress-free and... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their new vehicles and the... See more

Customer service

Consumers find customer service to be positive and note that staff are friendly, approachable, and very... See more

User experience

Reviewers express high satisfaction and delight with the user experience, describing the process as a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From walking into showroom to collecting car was an absolute dream with no problems. Elliott was extremely helpful, efficient, precise and friendly. In fact this was the best ever treatment I have rec... See more

Company replied

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,229)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The gentlemen that looked after me

The gentlemen that looked after me, very good service

25 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Mark,

Thanks for taking the time to give us 5 stars.

Please do not hesitate to call if needed.

Many thanks,

Nathaniel MG
Cwmbran

Rated 1 out of 5 stars

Shocking experience at Nathaniel cars…

Shocking experience at Nathaniel cars Bridgend this evening!! Test drove an MG HS which was a very nice car, came back to a very rude sales man to tell us he would only be able to offer us £7k for our car which is worth more than that. Didn’t even attempt to try and get us deal, after me saying I wouldn’t accept that for our car he proceeded to tell us that we were miles apart in price and wouldn’t help us.

Would never recommend to go here!!

2 July 2026
Unprompted review
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Providing excellent customer service is very important to us, and we're disappointed to hear how you felt following your visit.
Please contact our Sales Manager, Tom Hughes, on 07796 881727 at your convenience. He would be happy to speak with you personally and review the situation.

Rated 5 out of 5 stars

Great service

Great service, polite, nice clean tidy very please

1 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

From the test drive through to the…

From the test drive through to the follow up sales everything was as expected. Damien answered all our questions and was very professional.

26 June 2026
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Reply from Nathaniel Car Sales

Hi Stephen, thank you so much for the fantastic 5-star rating! We are thrilled to hear you had a great experience with Damien . We look forward to welcoming you back
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Amazing customer service and speedy…

Amazing customer service and speedy delivery of vehicle.

20 May 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

Great customer service

Great customer service, pleasant staff and the opportunity to contact them with any subsequent issues.

24 June 2026
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Reply from Nathaniel Car Sales

Thank you so much for the kind words! We're genuinely happy to hear you've had great experiences with us. It's comments like yours that keep us going.😊
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Very friendly and professional and not…

Very friendly and professional and not pushy when I visited Cwmbran to look at cars. I ended up buying a car that covers more than my expectations and the handover when I picked up my new car was made even better by the salesman sitting in the car and explaining the controls and how to get the best out of my MG ZS Hybrid +. I would recommend 100% from my own personal experience with the garage and the help from Rob and his team in my purchase.Very pleased.
Thank you
Stef

27 June 2026
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Reply from Nathaniel Car Sales

Hi Stef. Thank you so much for taking the time to do a review for us. Don't forget, we're always here when you need us...

Rated 5 out of 5 stars

MG ZS Hybrid + Trophy

I knew what I wanted before I came to the showroom, so that made it easier for all!
The Salesperson, Gwyn Evans, took me through the options, what would be included in the cost etc. All done with professionalism and friendliness.
Taking out a similar model for a test drive was no problem.
The whole experience was a relaxed one with no pressure to buy a car.
Collection was easy, a different Sales Person, but he had the same approach and went through the details of the car explaining and answering all my questions.

20 June 2026
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Reply from Nathaniel Car Sales

Thank you Steve. I'll make sure Gwyn see's your kind comments. Don't be stranger, we're always here when you need us...

Rated 5 out of 5 stars

Great service

Great service. Excellent choice of cars at great prices.Very professional.

25 June 2026
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Reply from Nathaniel Car Sales

Hi Julie, Thank you so much for leaving us a 5 star review, We are glad there was enough of a choice of cars for your to pick one that suited you.

Rated 5 out of 5 stars

Everything was explained very…

Everything was explained very clearly.Julian was very busy so we had to wait a little bit,but we were well looked after. Very pleased with car.

22 June 2026
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Reply from Nathaniel Car Sales

Thank you for your Feed back! We're delighted to hear that everything was explained clearly and that you're so pleased with your new car. We're glad our team made sure you were well looked after, while you waited. Thank you for choosing us, and we wish you many happy miles in your new car!

Rated 5 out of 5 stars

Best dealer I've purchased with so far, will return!

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-to. From the start of test driving 4 cars/ discussing suitable options within my budget, and trading in my current car, the whole team were kind, patient, and offered us tea & coffee every visit and a full talk-through of the car on collection day. Highly recommend!

18 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Charlotte, Thank you so much for your kind words and taking the time to leave us such a lovely 5 star review

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. Christian who dealt with us was very knowledgeable and friendly.

21 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

"Thank you so much for taking the time to leave us a 5-star rating, Nicola We truly appreciate your support. If there's ever anything we can do to make your next experience even better, just let us know. See you next time!"
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Would definitely recommend

Terry was very helpful, no pressure, was happy to answer all my questions
Whole process was very easy and stress free
thank you

26 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

HI Tammy, thank you for leaving us a 5 star review, Terry was made up to read your lovely comments.

Rated 5 out of 5 stars

Gwyn the salesman talked and listened…

Gwyn the salesman talked and listened to me all through the sale very informative and professional through the whole process. The hand over again was handled by Gwyn who set all the settings that I wanted and did the bind of the car to the mg app on my phone. What more can I say I would recommend Nathaniel car sales to any one 5 star service and at a very good price

26 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for this review John. I know Gwyn was pleased to look after you, and glad to know you made it back to Edinburgh with no drama...

Rated 4 out of 5 stars

Generally a great experience

Generally a great experience. Our salesman, Christian, was great - polite, helpful and knowledge.
Would give 5 stars, but there was a 2 week delay in delivery of our car. Unfortunately Christian was on holiday, and other staff really weren't helpful, including not calling me back when they had promised to.
On Christian's return, phone calls were made and problem solved. But not before the insurance on the car I was trading in ran out and I had to buy short term cover.
Very happy with my new S5 Trophy!

17 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for leaving us a 4-star rating Julian We're so glad you had a good experience.
We will share your feedback on how we can earn that fifth star next time with the team.
We look forward to seeing you again!
Kind Regards Nathaniel Team

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