Ordered there several times from Germany, everything was fine, no problems with shipping. Last time I was able to get the Awake NY Jordan 6. I would give 💯 points, if it’s possible 😃 great retailer,... See more
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I was able to purchase a very limited pair of sneakers from Naked that were completely sold out here in the States. Order shipped Monday after being accepted Friday and got to NYC by Tuesday via DHL,... See more
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My First purchase at Naked online store and fantastic experience where I was keeping an eye for a while now and I was waited to catch one grail for me .the shoes came very well packed with no defect a... See more
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I bought a pair of Hoka for a very good price from Naked, they have been very clear with communication about delivery, everything was tracked and updated via email. So, thank you! I only had an i... See more
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Company details
About NAKED Copenhagen
Written by the company
Established in 2004, NAKED Copenhagen consists of a web shop as well as two stores located in the heart of Copenhagen and one store in Aarhus.
NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.
NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.
NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.
NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.
Contact info
Bryggernes Plads 14, 1., 1715, København V, Denmark
- 33158380
- info@nakedcph.com
- nakedcph.com
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from NAKED Copenhagen
Hi David,
Thank you so much for your kind review. We’re really happy to hear that everything went smoothly and that your order arrived fast 🙌
We hope you enjoy your purchase, and we’d love to welcome you back again soon.
Have an amazing day! 🌞
Best regards,
NAKED Copenhagen
Reply from NAKED Copenhagen
Hi Rakesh!
Thank you so much for your review and five stars! We’re so happy to hear that your order arrived quickly 🚚
Fast delivery is something we really prioritize, so it means a lot to know that this was your experience.
We hope you’ll love your purchase, and that we get to send something new your way again soon 🌞
Have a lovely day!
Best,
NAKED Copenhagen
Duty Fee Warning Not Obvious; No Refund of Shipping Fee
Because the company didn't properly highlight in the website the fact that a duty fee would be incurred and indicate the estimate of the fee and include that fee in the original price or offer to fully refund me for the item along with shipping for the inconvenience.
22 July 2026
we have not yet received the shoes .
we have not yet received the shoes .
UPS has not come and gives differernt messages
do not understand why
20 July 2026
Reply from NAKED Copenhagen
Hi there,
I am very sorry about the delay of your parcel. I have reached out to UPS, and my team will investigate the location of your package and make sure that it get's delivered to you asap!
I have also sent you a mail to keep you in the loop.
Best regards
Mathilde
Customer Service Manager
Naked Copenhagen
Reply from NAKED Copenhagen
Hi there,
Thank you so much for taking the time to leave your review. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon. We’ll do our best to give you the same great experience next time you shop with us ⭐💛
Have an amazing day!
Best regards,
NAKED Copenhagen
Reply from NAKED Copenhagen
Hi there Valentina,
Thank you so much for taking the time to leave your review. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon. We’ll do our best to give you the same great experience next time you shop with us ⭐💛
Have an amazing day!
Best regards,
Cecillie
NAKED Copenhagen
fast shipping!
14 July 2026
Reply from NAKED Copenhagen
Hi Ni!
Thank you so much for your review — we’re so happy to hear that your order arrived quickly 🤍
Fast delivery is something we really prioritize, so it means a lot to know that this was your experience.
We hope you’ll love your purchase, and that we get to send something new your way again soon 🩰
Have a lovely day!
Best,
Cecillie
NAKED Copenhagen
Reply from NAKED Copenhagen
Hi Anna,
Thank you so much for your lovely review. We’re so happy to hear that your order arrived quickly <33
Fast delivery is something we really care about, so it means a lot to know that this was your experience.
We hope you love your purchase, and that we get to send something new your way again soon.
Have a wonderful day!
Best,
NAKED Copenhagen
Reply from NAKED Copenhagen
Hi Onyana!
Thank you so much for your review and five stars! We’re so happy to hear that your order arrived quickly 🚚
Fast delivery is something we really prioritize, so it means a lot to know that this was your experience.
We hope you’ll love your purchase, and we would love to send something new your way again soon 🌞
Have a lovely day!
Best,
NAKED Copenhagen
Reply from NAKED Copenhagen
Hi Burcu,
Thank you for taking the time to leave us a review. It’s so nice to hear that your package made it to you quickly 🤍
We know how exciting it is to receive an order without waiting too long, so your feedback truly means a lot.
Enjoy your new purchase, we hope it becomes a favorite ☺️
Have a lovely day!
Best wishes,
NAKED Copenhagen
extremely overpriced misrepresentation…
extremely overpriced misrepresentation of the Shoe culture the shoes cost $250 on top of $38 shipping on top of $65 import fees that was not explained in anywhere on the webpage before the purchase. I find out that my package has arrived in my area by DHL and then I have to pay an additional release fee. This caught me off guard which it was paid, but this will be the last time that I purchased anything from this company due to the miscommunication and added information.
It would be appreciated if everything is added on the front end instead of the back end when the item has shipped and then you receive a email and or text message a couple of days later for an extended bill that is due.
8 July 2026
Reply from NAKED Copenhagen
Hi there,
We're sorry that this caught you off guard.
On all our product pages, it's informed that "Shipping to the U.S.: Import duties and taxes not included. These are paid by the customer upon delivery."
We always aim to be as transparent as possible about this, but we appreciate your feedback and will look into ways to make it even clearer going forward.
I wish you a nice summer!
Best regards
Mathilde
NAKED CPH
“I am very disappointed because I still have not received my order.” am very disappointed because I still…
Hello,
My order was supposed to be delivered on July 8, according to UPS. Unfortunately, I still have not received it, and there has been no update for several days.
This delay is unacceptable. Please provide me with a clear update on the location of my package. If you cannot deliver my order promptly, I would like a full refund or a replacement.
5 July 2026
Reply from NAKED Copenhagen
Hi Chancelvie!
Thank you for taking the time to share your experience.
I can see that our customer service team has already contacted the carrier regarding your order. We’ll send you an update by email as soon as we receive more information from them.
Thank you so much for your patience and understanding 🖤
Have a lovely day!
Best,
NAKED Copenhagen
I’m very satisfied with my order
I’m very satisfied with my order. The packaging was excellent, and everything arrived safely. The item matched the description perfectly. I’m very happy with my purchase. Thank you for the excellent service!
3 July 2026
Reply from NAKED Copenhagen
Hi there Dmytro,
Thank you so much for taking the time to leave your review. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon. We’ll do our best to give you the same great experience next time you shop with us ⭐💛
Have an amazing day!
Best regards,
NAKED Copenhagen
If you do not live in Denmark…
If you do not live in Denmark and instead live out of the country beware extra fees that will come to you by surprise along with a hefty tax fee and having to cover your own shipping fees if you have to make a return. I paid over $230 for shoes not worth half the price. When the shoes got to USA the shipping company stated I had to pay an additional tax instead of Naked paying the tax. Something that Naked Copenhagen should have been upfront about during the checkout process. Once I received the product my Nike box had damages. Which sadly for me if the shoes box is damaged in a return they deny your return. Long story short i’ve spread the news to make sure people are aware with how cheap this company is as well as awful misinformation. I’ll never purchase from this company again.
9 July 2026
Unprompted review
Reply from NAKED Copenhagen
Hi there,
Thank you for your feedback!
We're sorry to hear this wasn't clear to you.
We do state shipping fees on each product page: "Shipping to the U.S.: Import duties and taxes not included. These are paid by the customer upon delivery."
We've tried to be as transparent as possible about this, but we appreciate your feedback and will look into ways to make it even clearer going forward.
If your package arrives damaged, please reach out to our customer service team on customerservice@nakedcph.com right away so they can help you!
I wish you a nice summer!
Best regards
Mathilde
NAKED CPH
Worst Shopping Experience Ever
The worst online shopping experience I have ever had.
I paid an extra €20 for express shipping, yet my order arrived with a missing item. Instead of resolving the issue quickly, I was told to wait 15 days while they carry out an investigation.
To make matters worse, the other shirt I received doesn’t fit, and I discovered that customers outside Denmark have to pay for return shipping and create the return label themselves. So after receiving an incomplete order, I’m expected to spend even more money because of their mistake.
The customer service has been extremely disappointing. There has been no real sense of urgency or responsibility, despite the fact that I paid extra for faster delivery.
I will never order from this company again and cannot recommend them to anyone. Based on my experience, I would advise others to think twice before ordering.
9 July 2026
Unprompted review
Reply from NAKED Copenhagen
Hi there,
As soon as you contacted our customer service, they reached out to the carrier to start the investigation, and the team is working as quickly as possible to find a solution.
I'm sorry to hear the other shirt didn't fit — sizing issues are unfortunately something we can't always prevent.
What we can improve is how clearly we communicate that return shipping outside Denmark is at the customer's own expense.
This information is already stated on our website, but we'll look into making it even more visible going forward.
I wish you a nice summer.
Best regards
Mathilde
NAKED CPH
Item received much darker than product advertised
The colour of the item I received was significantly darker than shown on the website. I did not ask for a refund I requested information as I was mostly just confused the order I received was possibly a different shoe.
Was greeted with unhelpful and defensive staff who refused to acknowledge they have an issue with displaying accurate images of the items they sell. Products are required to match their marketing and description. It was a really poor experience and to make it worse their email conveniently “is full and cannot accept messages” when you have a query or complaint. Super unprofessional.
30 June 2026
Reply from NAKED Copenhagen
Hi Sari,
Thank you for taking the time to share your experience.
We're truly sorry to hear that the shoes didn't meet your expectations and that you left feeling disappointed by our communication. We always want our customers to feel heard, and while colours can sometimes appear differently depending on lighting and screens, we completely understand your concerns.
As we've also explained in our email correspondence, we've offered you the option to return the shoes since you weren't happy with them. We always want our customers to feel confident with their purchase, and we're sorry that this solution wasn't the outcome you were hoping for.
Best,
NAKED Copenhagen
Reply from NAKED Copenhagen
Hi there Agata,
Thank you so much for taking the time to leave your review. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon. We’ll do our best to give you the same great experience next time you shop with us ⭐⭐⭐⭐⭐
Have an amazing day!
Best regards,
NAKED Copenhagen
My First purchase at Naked online store…Great Experience
My First purchase at Naked online store and fantastic experience where I was keeping an eye for a while now and I was waited to catch one grail for me .the shoes came very well packed with no defect and Size were spot on . I never thought I would be able to get these limited A.J 4 but I did it successfully so Many Thanks to NAKED Team for the unexpected restock . I will definitely hunt the next one now
30 June 2026
Reply from NAKED Copenhagen
Hi there Philip,
Thank you so much for taking the time to leave your review. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon. We’ll do our best to give you the same great experience next time you shop with us ⭐💛
Have an amazing day!
Best regards,
NAKED Copenhagen
Best price and great service
I couldn't find a better deal on these shoes anywhere else. I ordered from Germany and the package arrived in just three days. Fast, reliable, and hassle-free—I would definitely order again.
29 June 2026
Reply from NAKED Copenhagen
Hi there Bessie,
Thank you so much for your kind review. We’re really happy to hear that everything lived up to your expectations — that means a lot to us 🙌 Enjoy your new purchase, and we’d love to welcome you back again soon.
Have a lovely day!
Best regards,
NAKED Copenhagen
It was great super quick and the staff…
It was great super quick and the staff were very helpful! Love my new shoes
28 June 2026
Reply from NAKED Copenhagen
Hi there Claire,
Thank you so much for your lovely review. We’re so happy to hear that you had a great experience with us⭐
We hope you love your new purchase, and we’ll do our best to make your next NAKED Copenhagen experience just as good.
Have a wonderful day!
Best regards,
NAKED Copenhagen
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