Najaf RugsReviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beauty, unique designs, and excellent quality, often noting that the rugs are even better in person than depicted online. Many people appreciate the craftsmanship and the premium feel of the rugs, which are seen as long-lasting treasures. Reviewers also frequently commend the speedy delivery, with items arriving well-packaged and protected, often exceeding expectations for quickness. The customer service is consistently described as exceptional, with staff being helpful, communicative, and invested in ensuring a positive experience. However, some customers also noted issues with the delivery service, and found customer services difficult to deal with. A few other people also felt that delivery charges and import fees were not clearly explained and were unexpectedly payable upon delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beautiful, unique, and... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent condition and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting its high standard and excellence.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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4.9

All reviews

(306)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

The kilm complemented the colours of…

The kilm complemented the colours of the other kilms in the house (the presentation of carpet products on the website is excellent that is accurate and true) and the order was processed efficiently and delivered in accordance with the promise made by Najaf on delivery time.

20 December 2024
Najaf Rugs logo

Reply from Najaf Rugs

Thank you for your lovely feedback, Guy! We’re delighted the Kilim fits beautifully with your home and that you found our website accurate. Your kind words about our service and delivery truly mean a lot to us. We’re grateful for your support.

Kindest,
Maria

Rated 5 out of 5 stars

Outstanding care & service - quality product

Outstanding care & service. The four rugs were purchased online. They are good quality and look fabulous.

2 September 2024
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Reply from Najaf Rugs

Thank you so much, Lois-Ann! We truly appreciate your kind words and glowing 5-star review. We hope you continue to enjoy your rugs for years to come.

Kind Regards,
Maria

Rated 5 out of 5 stars

Absolutely love my rug purchase

Absolutely love my rug purchase. Beautiful quality and condition, vintage at its finest. Thank you so much 🙏💥✨️

16 October 2024
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Reply from Najaf Rugs

Thank you so much for the 5-star review and kind words, Niome! We hope you love your rug forever.

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Goods exactly as described and photographed online. Reliable delivery service.

14 October 2024
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Reply from Najaf Rugs

Thank you for the 5-star review and feedback, David!

Rated 5 out of 5 stars

Trustworthy and Reliable

Informative website with accurate images and text, excellent communication, prompt processing of orders, quick delivery, high-quality merchandise. Most importantly, this firm is headed by trustworthy, knowledgeable people.

3 October 2024
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Reply from Najaf Rugs

Thank you for your kind review, Clara! We hope you're enjoying your beautiful rugs.

Kind Regards,
Maria

Rated 5 out of 5 stars

Fabulous service

Fabulous service, the rug is just as expected and delivery was very quick!

26 September 2024
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Reply from Najaf Rugs

Thank you for the 5-star review, Susie!

Rated 5 out of 5 stars

Just beautiful

I think we bought the most beautiful Afghan rugs available at Najaf's! One of the rugs matches my rug I inherited from my mother and the second one is just the most colourful and prettiest rug I found on the website. The quality of both rugs is exeptional and I can't take my eyes off them. Thank you to Najaf and Maria for a great experience. I'm already saving up for another rug!

11 September 2024
Unprompted review
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Reply from Najaf Rugs

Micaela, thank you so much for your wonderful review! We're absolutely thrilled that you found such beautiful Afghan rugs to complement your collection, especially one that matches your inherited piece—that's so special. We’re delighted that the quality and colors have exceeded your expectations.

It was a pleasure assisting you, and we can’t wait to help you find another perfect rug when you’re ready.

Kind regards,
Maria

Rated 5 out of 5 stars

Great experience

Great experience. Beautiful carpets.

4 September 2024
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Reply from Najaf Rugs

Thank you for your 5-star review!

Rated 5 out of 5 stars

Amazing product as well as service

Amazing product as well as service.
Also the photos online are completely accurate in terms of colour, which was extremely useful and appreciated. Thank you Najaf!

3 September 2024
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Reply from Najaf Rugs

Thank you so much for your kind words, Peter! We hope you're loving your rug.

Rated 5 out of 5 stars

Good customer service and great range of rugs

Great range of rugs. Easy to communicate with each time when I had a few questions pre-purchase. Rug arrived in good condition and well packed (with personal touch like handwritten note, plus rug care instructions). Really like the unique vintage rug I bought from Najaf - not like anything I had seen elsewhere. Interesting background story to the owner of the company, who is clearly an expert on rugs!

12 August 2024
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Reply from Najaf Rugs

Thank you so much for your kind words, Keely! We're thrilled that you had a positive experience and that the unique vintage rug stood out to you.

Rated 5 out of 5 stars

Adore my new rug

Perfect, lovely service and incredibly collection

30 July 2024
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Reply from Najaf Rugs

Thank you for your 5-star review, Jasmine! We hope you're loving your rug.

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