Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more
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Review summary
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Reviews shaping this summary
A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more
Company replied
I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more
Company replied
Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more
Company replied
Company details
Written by the company
We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.
Contact info
Melbourne, Victoria, Australia
- 0395292068
- info@najaf.com.au
- najaf.com.au
4.9
Excellent
306 reviews
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Excellent customer service
Excellent customer service, I have brought two rugs from Najaf Rugs and they are both incredibly lovely and unique.
26 July 2025
Reply from Najaf Rugs
Thank you for the 5-star review, Nicole! We truly appreciate your continued support.
New Rug
Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size.
Her customer service is exceptional. I would highly recommend Najaf Rugs to anyone considering purchasing this style and make of rug.
15 July 2025
Reply from Najaf Rugs
Thank you so much for your lovely review and kind words, Fiona! It was truly a pleasure helping you. I’m so glad we found a piece you love.
Kind regards,
Maria
Persian Rug Small Red
Very happy with our purchase. Quality, value and customer service all excellent.
15 July 2025
Reply from Najaf Rugs
David, thank you so much! We're thrilled to hear you're happy with your purchase. We hope you love it forever.
The runner rug is really beautiful
The runner rug itself is beautiful and I’m very happy with it. The ordering process online was simple and straightforward; and the discounted price made the rug a very attractive proposition. The delivery service however was poor. Despite the fact that we were home all day,the delivery company didn’t even bother to ring the front gate buzzer and just left the rug half in and half out of the railings of our front metal gate.
11 July 2025
Reply from Najaf Rugs
Hi John, thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience with us.
We’re so pleased to hear that you love your runner and found the online ordering process simple and seamless. It means a lot to us to know the rug itself met your expectations.
That said, we’re incredibly sorry about the delivery experience. We require a signature on all parcels to ensure safe and secure delivery, so it’s deeply concerning to hear that your rug was left outside without any attempt to ring the buzzer or make contact. This is absolutely not the level of service we expect from our delivery partners, and we will investigate this with FedEx as a priority.
Again, thank you for bringing this to our attention. If there’s anything else I can help with, please don’t hesitate to get in touch.
Warmest regards,
Maria
Reply from Najaf Rugs
We're thrilled to hear you’re loving your rug. Thank you for the 5-star review!
Great all round experience
Gorgeous rugs and exactly as described. Sharp pricing too. Items were speedily dispatched and arrived safe and well packaged.
All in all a very positive experience. Will shop here again.
3 July 2025
Reply from Najaf Rugs
We’re so pleased you had a great experience with us. Thank you for taking the time to leave such a kind review!
Reply from Najaf Rugs
Thank you so much for your 5-star review and kind words, Lucinda!
Oh my golly thank you for shipping the…
Oh my golly thank you for shipping the rug so perfectly packed and the thoughtful card. The rug is beautiful and a delight to look at
19 June 2025
Reply from Najaf Rugs
Thank you so much for your 5-star review and kind words, Penny! We're so happy that you're loving your rug.
Once again great choice online and…
Once again great choice online and prompt delivery. Very happy with my rugs.
17 June 2025
Reply from Najaf Rugs
Thank you so much for your 5-star review and kind words, Carolyn! We're so happy to hear that you're loving your rugs.
Got the Handmade Vintage Persian Rug
I got the Handmade Vintage Persian Bakhtiar Rug from Najaf Rugs - this is my second purchase. And as always, quality product and excellent service delivered. Love my rug and can’t wait to lay it in may living area.
16 June 2025
Reply from Najaf Rugs
Thank you so much for your 5-star review! We truly appreciate your continued support and for trusting us again with your second purchase.
Another beautiful rug purchase.
This is my 3rd purchase and another beautiful rug, very fast delivery and rugs always exactly as described and pictured. Wonderful service for country buyers.
10 June 2025
Reply from Najaf Rugs
Thank you so much, Tracey! We truly appreciate your kind words and ongoing support.
Reply from Najaf Rugs
Thank you so much, Anne!
My 3rd rug from Najaf and Maria
My 3rd rug from Najaf and Maria! As usual, excellent communication, super fast shipping, received my rug in super quick. As for the rug, the photos of the website are an accurate representation but the rug but in reality was much more beautiful. Excellent purchase as usual. I recommended to all my friends and interior designer Najaf's store. Whishing them all the best.
4 June 2025
Reply from Najaf Rugs
Thank you so much for your kind words and continued support! We're so happy you loved the rug, even more in person! It means a lot that you’ve shared us with your friends and designer.
Best,
Maria
Excellent service and product
Really easy to order and fast delivery. The rug is exactly as described on the website. Very happy!
12 March 2025
Reply from Najaf Rugs
Thank you so much for your 5-star review, Maria!
Reply from Najaf Rugs
Thank you so much for your 5-star review, Lynley!
Mini Silk Kashmiri Rug
I bought my rug after reading the owner’s books. A deep and heartfelt history was told in Mr Mazari’s books as was the story of his journey to live here in Australia. I wanted to support you and be part of your success story. I really enjoy looking at my rug hanging on my lounge room wall. The App was easy to navigate. I was kept informed about delivery progress. Thank you for your great product and service.
20 December 2024
Reply from Najaf Rugs
Thank you for your kind words and support! We're so glad our story resonated with you and that your rug brings joy to your home. It’s wonderful to hear you found the app easy to use and appreciated the delivery updates. Your feedback means so much to us.
Kindest,
Maria
Beautiful rugs, great quality
This is the third Kilim I’ve bought from Najaf Rugs. Very pleased with purchase …. Colours, size etc all match very well with web description. Delivery was very promptly as well.
29 December 2024
Reply from Najaf Rugs
Thank you for returning to Najaf Rugs for your third Kilim, Ronnie! Your continued trust and support mean so much to us.
Kindest,
Maria
Happy repeated customer
Beautiful mat and it arrived promptly.
Good product and service as usual.
Thanks
29 December 2024
Reply from Najaf Rugs
Thank you so much, Shard! We appreciate your 5-star review.
Very accommodating and understanding my…
Very accommodating and understanding my requirements.
Anna
22 December 2024
Reply from Najaf Rugs
Thank you so much for the 5-star review, Anna!
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