Naetur Reviews 169

The worst customer experience I have had. No way to reach them out, no way to return items. Dont buy there!

NAETUR offers a great selection of jewellery and I have been wearing mine every single day for the past year without any problem. The quality of the products is amazing, the color doesn't fade, the clips to close the earrings stay strong and don't deteriorate in any way. I am very happy with my orders and will order lots more! Worth every penny.
Also the client service is very friendly ;)

I had the best experience ever with their team, especially with the guy named Boris, best recommendations ❤️❤️❤️

I bought a lot of items of Naetur and the quality is really good. The gold layer & strass are still on the jewellery, eventhough I keep them on while showering.

Overly satisfied with the customer service experience I had with Naetur. I had a query which was very quickly resolved, plus there response time / communication is excellent.

Thankyou so much!

Great items! Good customer service, quick response via e-mail or instagram, overall good experience. Would recommend buying from Naetur!

The jewelry is beautiful and I am very happy with the sweather. Thanks for the good service

Ordered a Hoodie and 2 necklaces. Love the quality for the prices you pay, very nice packaging too! Shipping was also faster than expected, definitely will order again!

I love it ♥️
All the items are way more prettier than I excepted.
I’ll recommend to my friends.
I had some problems with shipping but they handled very well.
Thank you for your customer service.

Unless you are 100% sure that you will keep the item, then don't order here, because if you want to return, there is no way to reach their customer service. I sent multiple e-mails, trying a different e-mail address, using their contact form, still no response at all. I even sent a message on Instagram. I have filed a complaint at the Consumentenbond and Webwinkel.nl and I hope they will help me fix it.

Scam. I always followed Romie and believed that the product would be good. But apart from good marketing, customer service was terrible.
First of all, there was no way to track delivery. Then when it got delayed for a month it turned out that it got back to the Naetur, but no one ever called me or left a message that the product was supposed to be delivered.
Second, there is no way to reach customer service, I tried to contact email, webpage, Instagram etc. Then when they answered on Instagram after few weeks they said they would refund the money and guess what? Money was never sent. But then when I wrote again no one ever answered.

So all in all good business model and way to earn money no doubt.

REALLY BAD.
Especially the costumer care. Still didn't received any respond after almost 2 months. Received wrong item, sent it back with the returning receipt. Trying to deal with my bank.
NEVER EVER AGAIN, VERY DISAPPOINTED

Bying is easy en I received it quickly, but they don't answer went you want to return the product's. Bad customers services

I bought earrings and an necklace.
The earrings couldn't close, so I received a malfunctioning product.
Tried to fix a return, but never got any response after sending multiple emails.
Don't buy here, it's bad quality and you get scammed!!!!!!

I saw model Romee Strijd promoting this necklace on instagram. Her partner Laurens van Leeuwen owns the brand Naetur. Unfortunately I received a necklace with bad quality. Falls of your neck spontaneously. E-mailed the customer service several times for return, never got a response. I feel like I got scammed.

I tried to email them several times because i wanted to return my order. Never received a response so i am not able to return my order.. Also tried contacting them via instragram but also no response.
The item itself looks fine though, just not what i expected

Ordered last week, received it really quick. But unfortunately I received not the ordered item...
Several emails later, NO reaction.

Really bad product and service, only had my earings for less then 2 weeks and already a stone is missing, I have send 4 emails and they never respond!:(

Bad service. Emailed them after my order broke after only a few days. They never responded to any of my emails.

I didn't receive a tracking link at first, but I asked them what happened and apparently my order was shipped to the UK instead of Belgium, but they already sent me the order again and with tracking link this time. Overall, my expercience with Naetur was good! The team handled the error swiftly and the jewelry looks great!