Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them... See more
Company replied
I have been very satisfied with ZING. My only problem is most of the time the people who answer the phone are very hard to understand. I have tried several times to set up my portal since you made the... See more
Company replied
Company details
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Not good health insurance plan
Many stores such as Aldi, don't accept Zing card
I wish IL has Zing PPO plan, Lots of dentists don't accept Zing HOM
1 July 2026
Reply from Zing Health
Thank you for your feedback. We're sorry to hear that you've been disappointed with aspects of your plan, including your shopping options and access to dental providers. We understand how important it is to have convenient access to both benefits and healthcare providers.
We would appreciate the opportunity to learn more about your experience. A member of our team will reach out to gather additional information and see how we can best assist.
Thank you for sharing your concerns and giving us the opportunity to improve.
– The Zing Health Team
Oak Street Health
The communication, explanation and the understanding of what I'm experiencing with in my body. Also the Friendliest of all employees.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Roy! We're delighted to hear that you felt heard, understood, and well-informed throughout your care experience. Clear communication and compassionate support are so important, and we're glad the team was able to provide both. We'll be sure to share your kind words with the staff.
Thank you for taking the time to recognize the team and for sharing your experience.
– The Zing Health Team
I like my doctor and everyone there is…
I like my doctor and everyone there is really nice
1 July 2026
Reply from Zing Health
Thank you for your feedback, Dwanna! We're so glad to hear that you enjoy your doctor and have had positive experiences with the staff. Having a care team that is welcoming, supportive, and attentive can make all the difference.
We appreciate you sharing your experience and are happy to have you as part of the Zing Health family.
– The Zing Health Team
She took her and explained everything
She took her and explained everything. She was a pleasnt person to deal with
1 June 2026
Reply from Zing Health
Thank you for your feedback, Barbara! We're delighted to hear that your representative took the time to explain everything clearly and made the experience a pleasant one. Providing helpful, personalized service is what we strive for every day.
We'll be sure to share your kind words with our team. Thank you for taking the time to recognize their efforts.
– The Zing Health Team
Reply from Zing Health
Hi Shirley! Thank you so much for your kind feedback! We’re glad to hear that your experience has been smooth so far and that you’re satisfied with your new insurance.
If you ever have any questions or need assistance, please don’t hesitate to reach out—we’re always here to help. Thank you for choosing us!
The nurse cj up
1 June 2026
Reply from Zing Health
Thank you for your 5-star review, Fred! We truly appreciate you taking the time to share your feedback. We're glad to know you had a positive experience, and we’re always here if you’d like to share more details or need any assistance in the future.
Reply from Zing Health
We're sorry to hear that you had a disappointing experience, June. We strive to provide excellent service to all of our members and regret that we did not meet your expectations. We were unable to locate an account based on the information provided in your review, but we would welcome the opportunity to learn more about your concerns and see if there is anything we can do to help. Please feel free to reply to this review with an email address or another way to contact you or contact our Member Services team directly so we can locate your account and discuss your experience further. We value your feedback and would appreciate the opportunity to make things right.
They were professional and easy to do…
They were professional and easy to do business with. However, the year is 2026. The year only went to 2025.
18 June 2025
Reply from Zing Health
Hi Johnny! Thank you for your kind words — we’re glad to hear you found us professional and easy to work with. We appreciate you pointing this out and apologize for any confusion regarding the year. We’ll make sure this is addressed.
I like zing chronic special need…
I like zing chronic special need program. The program offers lyft service,they offer a buddy service if you need to visit a friend they give you four hours.otc benefits. A food allowance card. They give you more benefits than Aetna, humana,ect
17 June 2026
Unprompted review
Reply from Zing Health
Hi Kathleen! Thank you so much for your kind feedback! We’re glad to hear you’re enjoying the Zing Chronic Special Needs Program and the added benefits like transportation, buddy services, and allowances. It means a lot to know these services are making a positive difference for you.
We appreciate you being part of Zing!
Garbage insurance, Garbage Company
Garbage insurance, garbage company
Friend received a letter dated 5/30/26 that his Medicare Advantage plan was being cancelled THE NEXT DAY. Letter incorrectly stated no Medicare Part A or B coverage existed. Two calls later and they still didn't correct the problem. Filing a complaint with Illinois Department of Insurance.
Update: Zing read this review and responded immediately yet friend has heard zero from the people to whom he's already spoken (who said they would get back w/i a day). Shows their priorities---reputation over service.
Second update: several days later and still no word from Zing (despite their response below and providing them with additional info). Meanwhile, friend has no medical coverage.
Final update: more days have passed and no word from Zing. Lack of resolution taken seriously, huh? Friend still remains w/o medical coverage.
6 June 2026
Unprompted review
Reply from Zing Health
Thank you for your feedback, Matthew. We’re very sorry to hear about this experience and understand how concerning it must be to receive incorrect information about your coverage. This is not the level of service we aim to provide, and your concerns regarding the cancellation notice and lack of resolution are taken seriously. Someone will follow up with you to further review and address this issue.
Reply from Zing Health
Thank you for your kind words, Lori! We’re so glad to hear that you feel supported and cared for by our team. Providing helpful, honest, and compassionate service is very important to us, and we truly appreciate your feedback.
Reply from Zing Health
Thank you for your kind words! We're glad to hear you're enjoying the service and finding our rates competitive so far. We truly appreciate your feedback and look forward to continuing to provide you with a great experience. If you ever need assistance, we're here to help!
Reply from Zing Health
Thank you for your feedback. We're sorry to hear you're having difficulty understanding the app—that’s not the experience we want for our members. We’d be happy to help guide you and make things easier. Someone from our team will reach out to assist you further.
Reply from Zing Health
Thank you for your kind feedback! We're so glad to hear that you're enjoying our programs, especially those designed for older adults. Your support means a lot to us, and we’re committed to continuing to provide valuable and accessible services for our members.
Staff is very informed of services…
Staff is very informed of services available to the customer.
1 June 2026
Reply from Zing Health
Thank you for your kind feedback, Debbie! We’re so glad to hear that our staff has been helpful and knowledgeable about the services available. We truly appreciate your support and are always here to assist you whenever you need us.
Depressed
I'm severely depressed and need a psychologist / counselor / someone to talk to. Been trying to find someone since May. I've been given names to call - only to find they don't accept Zing HMO - I call back only to be offered the same erroneous information. Several calls and escalations.
Case# 02173812 - Rep Mark D tried his best to contact someone he could verify but was not successful.
I neglected to case previous case # but had same problem when I needed to see an orthopedic doctor specializing in the Spine - you don't have any closer than 40 miles. Frustrating and depressing to need help and little hope of getting it.
1 June 2026
Reply from Zing Health
Thank you for sharing your experience, Linda. We’re very sorry to hear how challenging and discouraging this has been, especially while trying to get the care you need. Your concerns about finding in-network providers and receiving accurate information are important to us, and we understand your frustration. Someone from our team will be following up with you to assist further.
Look for another carrier
There is no way on this earth that I would recommend this carrier (ZING) to anyone let alone a senior that is on an advantage plan. The level of assistance and trying to reach someone that comprehends a problem is non existent. The web site is ridiculous, with barely the tools to find what you are looking for. There is NO tech support. Before you go into business you should have a good action plan and this company failed in that regard. Claims are denied with no clear rationale/explanation. Yeah try to get someone that can help you in timbucktooo. How about someone in Leadership having this insurance and see where it gets them. I feel sorry for the senior that is not tech savvy, they will get lost and give up. I am at my Witts end. I am in Michigan.
Still waiting for that resolution.
At open enrollment will
Find another carrier.
10 June 2026
Unprompted review
Reply from Zing Health
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be. Your concerns around support, communication, and ease of use are important to us, and we take them seriously. We want to help make this right—someone from our team will reach out to assist you. If you can please leave an email or name so we can locate an account to contact, you. Thank you.
Not enough insurance
Hello I only been here for about 6 months and the plan is not a lot it doesn't pay for everything,they can you a spending account but why not the whole insurance pay for it this plans take you Thur loops.
1 June 2026
Reply from Zing Health
Thank you for your feedback. We understand how frustrating it can feel when your coverage doesn’t meet all your expectations. We’re here to help you better understand your plan and make the most of your benefits—someone from our team will be following up with you.
In regards to being very affordable and…
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them speak English, however very hard to understand due to their heavy accent! U really need to hire American born who can speak and comprehend English very well!
1 June 2026
Reply from Zing Health
Thank you for your feedback. We’re glad to hear you value our affordability and focus on well-being. We’re sorry to learn about your experience with customer service, and we take your concerns seriously. This will be shared with leadership for improvement purposes.
Reply from Zing Health
Thank you for your positive feedback, Greg! We’re glad to hear you value the information provided and the level of responsibility shown. We truly appreciate your support.
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