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Zeller Reviews 

286
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and friendly staff, noting their exceptional support and communication skills. Many people find the system easy to set up and use, highlighting its intuitive interface and seamless operation. Reviewers also appreciate the transparent and swift payment processing, along with competitive rates and no hidden fees. However, some customers also noted difficulties with customer service, citing issues with language barriers, unresponsiveness to emails, and unhelpful support. A few other people also felt that the onboarding process was complex, with delays in account verification and persistent sales calls despite disinterest. Additionally, some reviewers mentioned concerns about payments being held or delayed, particularly for larger transactions, leading to frustration and requests for extensive documentation.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the prompt, helpful, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising it as outstanding, the... See more

Payment

People report ambiguous experiences with payment, with some customers praising the ease of use, quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and efficiency. Customers... See more

User experience

Customers had positive experiences with user experience, finding it easy to use and set up, even for older... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Su... See more

Company replied

Rated 5 out of 5 stars

Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more

Company replied

Rated 5 out of 5 stars

Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me f... See more

Company replied

Rated 5 out of 5 stars

Excellent machine ,by far the best on the market ! fantastic support & backup service from Brad & Kwaku, great team they will talk you through and help set up with you. Seriously awesome service !! T... See more


Company details

  1. Eftpos Equipment Supplier
  2. Accounting Software Company
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.

Earn 4.95% p.a. with Zeller Savings Account from 1 June

Written by the company

Sign up online in minutes to start earning more with Zeller.
Sign up and activate your account with Zeller. Simply add your ABN and you instantly get access to Australia's highest business saving rate of 4.95% for all funds added in July 2026. Terms apply.

Contact info

3.9

Great

TrustScore 4 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(286)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Having Zeller within our business has…

Having Zeller within our business has been the best business decision we have made. The whole team especially James Harrison have provided us with exceptional support within a timely manner. Our customers have also given us feedback about how easy it is and convenient using this system. I would recommend Zeller to any new business owner no matter how small or large.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Wondeful and easy to use

Wondeful and easy to use. Installation was super efficent and friendly. System has worked perfectly with no connection issues and has saved a tremendous amount of money for the busienss

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service and support!

Even though we are a very small not for profit the service we received has been second to none. Julian Boscoe, Account Executive, Sydney has provided fantastic service and support.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Like a Bank, but without the "BS"

We have been with Zeller for almost a year now and our experience to date has been exceptional. The service we get from Zeller far out weighs any "Big Bank" we have dealt with over the last 4 years. Their pricing is competitive and the sign up process was a matter of hours as opposed to weeks with a "Big Bank". We have also taken advantage of some of the other products on offer with Zeller such as the High Interest Savings Account & Corporate Card facilities which make life allot easier for tracking expenditure across the business. The Zeller App
is easy to use and has some great features giving you insights to your business that you wouldn't get with a conventional payments provider or bank. We are interested to see what other products Zeller will introduce in the future, the products and services they offer so far almost tick all the boxes for a total business banking solution. Based on our experience so far with the service we would consider cutting ties with our "Big Bank" and have all our business banking needs with Zeller.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Great system with reliable support

Have been using Zeller now for over 1 year and am very pleased with the system. Both the terminal's functionality and the support when you need is fantastic. Very pleased and would highly recommend.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Zeller is simply the best EFTpos…

Zeller is simply the best EFTpos terminal going around. It has never gone down and is simple to use, and support from the team (especially Alex) is excellent.
We have been with them since they started up, which was a big risk for us as a small business, but it's been one of the best moves we've made financially in our business' history. You won't be disappointed... excuse the pun, but trust me!

29 January 2025
Unprompted review
Rated 4 out of 5 stars

Great customer support to get set up

Great customer support from Julian, to get set up! Easy access to your money by the Zeller Mastercard. Settlement times are good.
The 4 star rating is due to not being able to schedule payments or set up reoccurring payments. Hopefully, this would be possible in the near future. I still would highly recommend Zeller.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Alex Paton has been my constant contact…

Alex Paton has been my constant contact since day 1 of me starting my business. His customer service has been outstanding and one of the reasons I have stayed on board, even with better pricing offers. I hold excellent customer service higher than prices.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Support and Assistance

We recently added an additional terminal and the support and assistance was so amazing.
Someone answered the call on a weekend and took the time to assist me on all aspects of the set-up.

14 December 2024
Unprompted review

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