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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to use. Ability to run itemised reports is very useful
Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more
Company replied
Very fast processing with low fees and easy interface. The system is also highly reliable. With all these features in place, businesses can focus on managing their stores and have one less worry on th... See more
Company details
- Eftpos Equipment Supplier
- Accounting Software Company
- Alternative Financial Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.
Earn 4.95% p.a. with Zeller Savings Account from 1 June
Written by the company
- Sign up online in minutes to start earning more with Zeller.
- Sign up and activate your account with Zeller. Simply add your ABN and you instantly get access to Australia's highest business saving rate of 4.95% for all funds added in July 2026. Terms apply.
Contact info
3000, Melbourne, Australia
- 1800 935 537
- support@myzeller.com
- myzeller.com
4.0
Great
312 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zeller wins, hands down, for small business
Zeller has made having EFTPOS for my small business an absolute dream. After speaking to several friends who’ve been using Square or big four provided machines, the fees and charges plus the eftpos terminal rental sounded like a nightmare….then I came across Zeller after some searching and found a no-nonsense or hidden fee structure that provides a sleek and sexy EFTPOS terminal with free shipping for a one time purchase, has SIM card and wifi, and gives you the choice of on charging the card surcharges or absorbing them. The transaction process is smooth, hassle free best of all, it settles every evening, so the funds are cleared inside 24 hours. They even have a high interest account you can hold your settled transactions in to maximise interest over the month…so I’ve been telling everyone I can. If you have a small business Zeller is a hands down winner, can’t praise them enough for bringing an absolute gem of a product into this market, to all the people at Zeller, i love your work, keep it up!
15 May 2025
Unprompted review
WORST MERCHANT FACILITY
I run a legitimate business. Not a lemonade stand. Not a pop-up sock stall at a weekend market. A proper, grown-up operation with a decade-long track record and a loyal client base who trust us with transactions that are, quite frankly, enormous. We're talking deposits north of $10,000 — not exactly pocket change.
And yet, every time a large sum hits the account, these digital cowboys leap into action like they've just spotted a bank heist in progress. Suddenly, I'm being treated like an international con artist. They slap a hold on the funds, then bury me in a bureaucratic avalanche of absurd documentation demands. It’s like being forced to complete a treasure hunt, blindfolded, underwater, with a bad internet connection — all to access my own money.
I jump through their flaming hoops like a circus seal while they hold the cash hostage, presumably stroking it and whispering sweet nothings to it. Meanwhile, I’m left grovelling and obediently submitting every financial document since birth just to be treated like a human being.
If you're selling cappuccinos or handmade bracelets, maybe they're fine. But if you run a real business with serious turnover, do yourself a favour — go get an EFTPOS facility from an actual bank. A grown-up one. Because these clowns behave like they’re doing you a favour by letting you use your money.
Utterly useless. Never again. Worst experience I've had with a payment platform — and I've been to IKEA on a Saturday.
13 June 2025
Unprompted review
Reply from Zeller
Hi Chadd,
Thank you for your comment, and we apologise that your experience with Zeller didn’t meet your expectations. We take customer feedback incredibly seriously, and appreciate you taking the time to share this with us.
We understand that your funds have been released, and that our team has provided you with further details regarding why this specific payment was placed on hold. Please know that this is a rare situation, and only occurs when we’re required to verify irregular transactions as required by Zeller’s terms of service, for the safety and security of your business and customers.
We understand that these situations cause frustration, and sincerely apologise that this led to your experience. If there are additional concerns you’d like to voice, or feedback you’d like to share, we would welcome the opportunity to speak with you. Feel free to reach out, each out to our team directly at feedback@myzeller.com, and we can arrange time for a call.
Team Zeller
I’m a bit disappointed with my… Unfortunately, I didn’t even get the opportunity to be heard.
I’m a bit disappointed with my experience with Zeller. I applied to use their services for my business, and without asking for any documents, clarification, or giving me a chance to provide any information, they simply declined my account.
No one reached out to understand my business, and the decision felt automatic and impersonal. I expected a more professional approach, especially from a company that promotes itself as supportive of small businesses.
Unfortunately, I didn’t even get the opportunity to be heard.
10 June 2025
Unprompted review
Reply from Zeller
Hi Fernanda ,
Thank you for your feedback, and we apologise that your experience with Zeller didn’t meet your expectations on this occasion. We care about your experience, and take all feedback incredibly seriously to ensure that we can continue to improve our products and services.
On rare occasions, there are some types of businesses that Zeller is unable to support due to regulatory or financial services obligations we’re required to adhere to. We outline these in our terms of service, which is available online here: https://myzeller.com/au/terms.
We also understand that in these situations, this type of experience can cause you some frustration. We apologise again that we were unable to get you set up with Zeller. In the event you purchased a Zeller Terminal in advance of signing up, please send us an email at feedback@myzeller.com, and we’d be glad to arrange a full refund and delivery slip for you to return the terminal.
If you’d like to share any additional feedback about your experience feel free to reach out to our team directly at feedback@myzeller.com.
Team Zeller
My experience was great as every person…
My experience was great as every person I spoke to was only to happy to help and support me with my enquiries.
23 May 2025
Unprompted review
I would give minus stars if I could
I would give minus stars if I could. Now at ten days to receive a refund from the Zeller back to their I ent then on to me. It takes seconds to take my cash yet the refund takes almost two weeks? Its a joke!
Fix 🔧
29 April 2025
Unprompted review
Reply from Zeller
Hi Chris,
Thank you for your feedback.
We understand that our team has been in touch with you to communicate why your payment was placed on hold. While it is a very rare circumstance for something like this to occur, we understand that when it does it can create a lot of frustration — and would like to apologise that we didn’t meet your expectations in this experience.
If you’d like to get in touch to discuss your situation further, you are welcome to contact our local support team on 1800 935 537. We’re available 24 hours a day. 7 days a week.
Team Zeller
Lisa Fraser is amazing to work with
Lisa Fraser is amazing to work with. She has made our experience great.
1 January 2025
Unprompted review
The support staff
The support staff were excellent. Prompt and clear in their instructions. They also didnot mind repeating and affirming what was needed.
12 April 2025
Unprompted review
Reply from Zeller
Hi Sally,
Thanks for choosing Zeller, and we're really happy to hear that our local team were able to help you with every step of the way!
If there's ever anything you need, or feedback you'd like to share, don't hesitate to get in touch with us, or send us a note at feedback@myzeller.com. We’d love to hear from you!
Team Zeller
Mu experience was great because at the…
Mu experience was great because at the late hours of the night, I was able to make contact with a real person, who helped me trouble shoot all the little learning curves that I was experiencing. Their patience and understanding for how to simply attend to any questions was the most outstanding and professional. As I said they were and still hopefully are, very human.
21 March 2025
Unprompted review
Reply from Zeller
Hi Simmo,
Thank you for choosing to use Zeller, we're glad you are having a positive experience so far!
We also appreciate your feedback on our 24/7 customer support experience. Rest assured that we're always happy to provide steady help with all those learning curves. We will commit to providing all of that support person to person. If you have any further queries, please contact our 24/7 support team via phone or email on 1800 935 537.
Team Zeller
Zeller is Fabulous
Sam Levinson has made the transition to Zeller a fantastic experience. He is highly professional and always responds to my emails promptly. I’m very happy with my Zeller terminal.
4 February 2025
Unprompted review
Reply from Zeller
Hi there,
We're really happy to hear that Sam helped make your switch to Zeller so easy! We agree, he’s a fantastic member of our team!
If there's ever anything you need, or feedback you'd like to share, don't hesitate to get in touch with our local team or send us a note at feedback@myzeller.com.
Team Zeller
Exactly what I was after
Exactly what I was after - a simple and efficient service to take card payments without investing or locking myself into any sort of contracts etc. The sales and fees are clearly displayed, easy to transfer funds into bank account. No complaints!
1 March 2025
Unprompted review
Reply from Zeller
Hi Diya,
We're so glad to hear you're up and running with Zeller!
If there is anything we can do to support you, or feedback you'd like to share, don't hesitate to reach out to our team directly by sending a note to support@myzeller.com. We're here to help, whenever you need us!
Team Zeller
Been using the Zeller terminal for…
Been using the Zeller terminal for close to 2 years now and been great, never had issues with terminal or settlements into my account, highly recommend
9 March 2025
Unprompted review
No CASH Payment Function
How can you call it a POS system when it does not let you take cash payments? cannot even manually log them? what is the point?? Wish I just went with Square who at least let you pay cash, gift cards etc. Highly annoyed that I didnt realise this until i purchased the terminal. Cant give any cash customers receipts. looks extremely dodgy.
27 February 2025
Unprompted review
Reply from Zeller
Hi Trent,
Thanks for your feedback. We're glad to say that the ability to accept, track, and issue receipts for cash sales recorded with Zeller POS Lite will be made available in the coming weeks! We understand it's an essential part of your POS system, and are glad to be delivering it very soon.
If you'd like to get early access, please send us an email to feedback@myzeller.com — we'd be glad to get this set up for you as soon as possible, and would love to hear any other feedback or feature requests you'd like to see from your Zeller point-of-sale, too!
Team Zeller
Great company and great support
The system is great with loads of customisation to make the terminals look how you want, adding your company logo etc. The online portal makes reconciling eftpos payments a breeze.
I have been dealing with Alex for a few years now, very professional and cannot do enough to help whenever i have any questions.
4 February 2025
Unprompted review
Reply from Zeller
Hi Rourke,
Thanks so much for your feedback and review! We're really glad to hear that you're loving the customisation available with Zeller Terminal — we love to see our customers utilising screensavers and adding logos to their display!
Thanks for choosing Zeller — we really appreciate your support.
Team Zeller
Matthew was such a help every step of…
Matthew was such a help every step of the way and was more than happy to answer all my questions.
The set up was easy and we have been enjoying using Zellar.
The customer support from Matthew and the team has been amazing as well.
3 December 2024
Unprompted review
Reply from Zeller
Thanks for the feedback! We agree — Matt is a fantastic team member, and we're really glad to hear he's been able to deliver you amazing support and service.
If there's ever anything you'd like to see from Zeller (product or feature requests) don't hesitate to reach out to us directly at feedback@myzeller.com. We'd love to hear from you!
Team Zeller
Super easy to get started...
Super easy to get started and set up my terminal.
The team made the process pretty seamless, especially with all the stress of setting up my new business.
Thanks Daniel and the rest of the team!
18 February 2025
Unprompted review
Reply from Zeller
Hi Ash,
We're really glad to hear the process to set up Zeller was so seamless! Thanks so much for choosing Zeller — please don't hesitate to reach out at any time if there is anything additional we can support with.
Team Zeller
zeller are incompetent
I find it perplexing that you classify IT businesses as "high risk" when your entire platform is built on and dependent upon IT infrastructure. Your terminals, backend systems, and cloud-hosted servers all rely on software and code—making this classification highly contradictory.
Furthermore, all my sales were tap and pay and they think people will charge back. How does one chargeback a pin transaction?
Shutdown my account and wasted my time ordering the terminal which i now have to return
Do not sign up unless you sell food only. Pathetic service
12 February 2025
Unprompted review
Reply from Zeller
Hi there ,
Thank you for your feedback, and we apologise that your experience with Zeller didn’t meet your expectations on this occasion. We care about your experience, and take all feedback very seriously to ensure that we can continue to improve how customers sign up for Zeller, and use our products.
In rare circumstances, there are some types of businesses that Zeller is unable to support on an ongoing basis due to regulatory or financial services obligations we’re required to adhere to. We outline these in our terms of service, which is available online here: https://myzeller.com/au/terms.
We also understand that in these situations, this experience can be frustrating for you. In the event you purchased a Zeller Terminal, please send us an email at feedback@myzeller.com, and we’d be glad to arrange a full refund and delivery slip for you to return to the terminal.
If you’d like to share any additional feedback about your experience feel free to reach out to our team directly at feedback@myzeller.com.
Team Zeller
FINALLY!!!!! Awesome customer care and service
FINALLY!!!!!! A company who puts customer care and service HIGH on their agenda. I'm a new customer and I'm still working my way around their fantastic service. NOTHING is too much trouble for this company. They are quick to respond to any query you have. Give you very simple solutions AND check back on you.
13 February 2025
Unprompted review
Reply from Zeller
Hi Karen,
Thank you for such a kind review! We absolutely love our merchants, and appreciate your support of Zeller, too.
We'd love to hear your feedback too — if there are any other products or features you'd like to see from us that would enhance your Zeller experience, please don't hesitate to reach out at any time to our local team at feedback@myzeller.com.
Team Zeller
The Zeller EFTPOS machine is working…
The Zeller EFTPOS machine is working great! The staff are very helpful. If I could buy stocks in this new company, I would invest in it. 😀
14 February 2025
Unprompted review
Upgrade to Zeller
At the end of last year, we transitioned our three venues—Canteen, Island Market, and Kailis Fishmarket Cafe—to Zeller EFTPOS terminals. Since the switch, our customers enjoy lower surcharges, while we’ve benefited from reduced terminal rental fees. It’s clear that Zeller prioritises convenience for both customers and businesses. We are very happy with the new system.
11 February 2025
Unprompted review
Reply from Zeller
Hi Stephen,
We're glad to have your venues on board with Zeller! Our team in Western Australia has been really proud to work with your venues to get them up and running with Zeller, and look forward to supporting you in the future.
Team Zeller
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