MyUS.com Reviews 12,327

Sometimes the shipping cost is higher than when you first have checked. I removed auto shipping as they use the highest shipping option when you are on auto shipping.

When you manually submit the ship request, you can choose your own shipping, but when you manually submit a ship request, they take longer to ship out your package.

The UK suite is the worse. I have been waiting for 4 days now since my shipment was delivered to my UK suite and has not been captured to date. When I contact myUS, they keep on telling me to wait and wait and that they have high volume of shipments. I have been waiting for 4 days now and it’s an urgent shipment.

The UK suite seems suspicious.

Otherwise, I had great experience with my US suite and I have been receiving all my shipments

Just declined my subscription with no reason no explanation. Very disappointed

Fraudulent charge. I closed my myUS account a long time ago. Last night in the middle of the night I received a notification that a package had been delivered for me, and I needed to re-open my account to see what it was. I chose the FREE option. They required a $1 credit card confirmation charge, which I paid. Then I saw the package WAS NOT FOR ME. And thought nothing more of it. When I woke up the next morning, they had charged me a further $20. I would like to confirm that I did not authorise any payments, request any services or even ship any packages. How and why they could charge me anything, is beyond me. In any case, I have disputed this as a fraudulent transaction with my bank.

---- update: i have now received a response from myUS to contact them to discuss this. I wish to point out that before writing this review, I raised this problem with their support, and THEY DENIED IT HAPPENED. Only after blocking the card and lodging a fraud case with PayPal was the amount reversed. Note: PayPal had my back, NOT MyUS

My package purchased in the UK was delivered to my MyUS suite address, but it is not yet showing in my MyUS account.
According to the courier’s tracking information, the package was delivered on 04/04 and signed for at the warehouse. How long time should I wait more?
Whee is my package MyUs ??

Suite PL3338
YA835264044GB

One star is generous. They have lost my goods and then won’t reply the WhatsApp messages or when they do reply they close the chat so you have to start again. Made up lies that it was addressed incorrectly- I have the photo from the delivery company the address was correct. you will never get your goods. Don’t trust them!!!

I paid their fees, I paid for shipping, and I never received my goods. They kept everything and stopped responding to emails entirely.

I escalated all the way to CEO Ramesh Bulusu. Same result: total silence.

Worth noting: Bulusu has publicly stated that MyUS’s mission is to treat every customer’s package “as if it’s our own.” Apparently that includes keeping it.

Avoid completely.

I have been a MyUS customer and my most recent experience has been deeply frustrating — marked by poor communication, unexpected charges, and an item removed from my parcel without my knowledge or consent.

My parcel 03‑831‑5982 at the facility on 20th March. I was waiting to consolidate it with another package, and the site indicated inspection would take 1–3 days with email notification of any issues. Days passed with no update, and storage fees began accumulating on my first parcel while I waited.

I eventually discovered — on my own — that two items in the newer parcel containing lithium batteries had been flagged. I requested their removal (as guided), which I assumed was the cause of the delay. Please note: the website itself stated only the UK facility could not ship items with lithium batteries, yet this became a major issue.

When I raised the storage fees building up on my first parcel during the prolonged review period, MyUS waived the outstanding bill — which I appreciated. However, delays continued and fees started accumulating again on my older parcel. I eventually decided to ship both parcels separately on March 30th and 1st April respectively.

When my parcels shipped, I noticed an additional item sitting in my account — a small sample perfume, listed with the same arrival date and weight as my recent parcel. It became clear that this item had been removed from my parcel without any communication or consent. When I contacted support, I was told I had requested shipping before the inspection was complete. But the parcel was marked as 'Ready to Send' — how was I supposed to know the inspection was not finished?
Many items in my parcel were given generic names like 'beauty product' or 'skincare,' making it difficult to keep track of contents. i expected MyUs would keep contents safe. This raises serious concerns about whether other items were also removed from my parcel without notice.
Now I am being asked to pay $8 for inspection of this leftover item, plus separate shipping costs — essentially being charged twice for one parcel. To make matters worse, the listed weight for this small sample perfume is 21.40 lbs, which makes no sense at all.

Regarding the lithium battery items: I requested their removal so I could decide what to do with them. Instead, I was informed they were discarded. I was never given options.

Communication throughout has been very poor. The most responsive channel has been WhatsApp, which routes through an AI assistant that takes long to reply and loses context quickly. Direct emails and social media have yielded no results. I was eventually given a case number — but nothing beyond that.

This has been a costly and stressful experience. I have lost money and items, and I am still dealing with the fallout. Once this matter is resolved, I will be closing my account.

To MyUS: please do not respond to this review with a generic reply — it changes nothing. Focus instead on actually resolving the issue.

I am frustrated about my experience with MyUS in UK.

My shipment was delayed beyond the time expected (I WAS TOLD BY EMAIL THAT I WAS SENT THAT THE LOGGING PROCEDURE WOULD BE COMPLETED IN 48 HOURS BUT IT TOOK AROUND A WEEK!!!) with no update emails. I had to ask them with e mails or via whats up messages (the folks there didn t have a clue despite their politeness). Delays could happen for various reasons, but i was not informed about the exact time of shipping ext.Instead nothing.

Moreover when the logging process finally was completed i was charged 109,67us dollars for shipping to Greece!!!!!I was charged not for 1.4lbs,the actual weight but for dimensional weight 7lbs!!!!!7 times more!!!!!!before all of this takes place i had used the shipping calculator from their site and the shipping cost was no more than 15USD!!!!Instead i was charged 109,67USD!!!! In their site nothing like that was implied and the automatically procedure failed to inform the customers completely.No matter what they should have informed me thoroughIy about the final cost.ALL ONLINE SHOPS OR SERVICES INFORM THE CUSTOMER BEFORE THE FINAL PAYMENT!! I feel deceived..Had i known this situation from the beginning i would had never made my purchase on the first place.
In addition i contacted the customer service via email and whats up and requested full refund and cancellation of the procedure.The amount of money charged is competely outrageous .

At the moment i am waiting for their official reply to my demand but i have already decided to cancel my account after that and search for another service.

Best partner for my US purchases.
Thank you very much

A package was delivered to MyUs. Once arrived through box was opened by Myus as expected. However the MyUs Employee decided to rip open one of the products making it useless, packed it back and send it to myself in the UK. When I explained this to MyUs with photos as proof they blame me for not buying the enhanced liability protection which only applies for the journey from MyUs to UK, making no sense to buy it for a damaged product already. Its been 2 months and 8 emails received from MyUs telling me I should have bought enhanced liability protection. They do not care to even read my emails. Dont care about customers.

Successfully used this service in the past. But nowadays it's easy to get stuck in an endless loop of customer service communication leading nowhere. It's a pure gamble if the provided invoice is accepted or rejected. Customer service takes forever to reply and hardly helps solving any issues.

Out and out scammers.

Quoted me one figure for shipping, then after I paid claimed that the order needed to be two shipments and sent me another invoice for more than I originally paid.

The service is mediocre despite the high prices. They deduct amounts from your registered account for illogical reasons. For example, there are fees for changing a plan that are separate from the cost of the plan itself, and they charge for renewing a plan I haven't even used—treating it like a telecom bill.
Customer service wait times are excessively long, sometimes exceeding 30 minutes. Furthermore, if the page is closed or you are not present when it's your turn, the waiting period resets entirely."
​There are also charges for short-term storage and fees for basic photos, which many other companies provide for free. Furthermore, they are noticeably slow in checking in items and frequently forget to log incoming goods. This is a recurring issue that forces you to wait longer, leading to either paying for another month's subscription or being forced to split your items into two separate shipments, which defeats the purpose of saving on shipping costs. Overall, the experience is very poor."

I've been a MyUS customer for years and recently went through one of the most frustrating customer service experiences I've encountered. In May 2025 I submitted an insurance claim for a damaged package (slashed box) and uploaded the required photos directly to their claims system at intake. Ten months later, after being repeatedly asked to resubmit documentation that was already in their system, my claim has been formally denied citing a 45-day time limit — a limit that expired largely because of their own delays and repeated requests for information already provided.

A second issue involved a power bank held at their facility for weeks while I waited for shipping eligibility confirmation. By the time I got an answer, my Apple return window had closed. No alternative resolution was offered.

Combined loss: approximately $200. I was also actively considering upgrading to a paid membership — I won't be.

If you're evaluating MyUS, factor in how they handle things when something goes wrong. Based on my experience, the answer is: poorly and slowly, until the clock runs out.

Update — in response to MyUS's public reply:
MyUS has suggested I reach out to support@myus. I have been doing exactly that for 10 months. That is the same channel that denied my claim and ignored the power bank issue entirely. A BBB complaint has also now been filed. I welcome a genuine resolution but a redirect to the same process that failed me is not one.

They took my laptop and after making me pay 100usd for shipping, and extra for insurance, the best I receive from them are prompted messages saying they're looking into the issue, it's more than a month now, avoid at all costs, I'm looking for ways to report or sue them, this is blatant cheating of the customers suite number AE7304

MyUS trick you by setting up the shipping preference on "Automatic" so it creates a new shipping order for each package they receive in your name.
That way they invoice you $35+ for each package they ship to you instead of grouping it in the same box and invoicing you only one package.

An Amazon order that should have costed me $35 costed me $140

I contacted them about that, it took 2 days for the client service to told me they cannot do anything.

Very bad service it's been 5 days of my product delivered but they still don't showing the product in my dashboard for further process i also reached them on WhatsApp they are telling they already escalated this matter to their team but still no response

They have been forwarding my item from USA and Uk to canada,the only issue i have with them ,is sometimes they inflate prices of my good on invoice,and when i tak them to reduce to the normal cost,they are always doubting.my goods are mainly from wholesalers and auctions.But they always use retail price in USA

Deliver product as promised.