mytyres.co.uk Reviews 

I ordered 2 Falken Wildpeaks on the 9/7/26 & then realised the tyres were coming from Germany with a lead date upto the 23/7/26.
I was annoyed that I didn't check feedback on my tyres & I read the problems with delivery times & being unable to contact them.
I emailed to cancel the order on the 13/7_26 & tried to ring the UK contact number a waste of time as no response from either.
However I checked the DPD tracking info & low & behold I received the correct tyres today!!
Perhaps I've just been lucky or their sorting the shipping process out now.
I would say place your order & see what happens.Myself I was pleased how it turned out..
BEST OF LUCK!!

My experience with MyTyres has been extremely disappointing from start to finish.

The initial issue started with a failed delivery, which immediately led to difficulties trying to get any meaningful support. Contacting the company is incredibly frustrating as there appears to be no straightforward way to speak to a real person. Every attempt to seek assistance resulted in what seemed like automated AI-generated responses, which did nothing to address the actual problem or provide any clear resolution.
The biggest issue has been obtaining a refund. Despite the tyres being collected and MyTyres confirming that a refund would be processed, I am still waiting more than three weeks later for my money to be returned. Over the last two weeks, I have sent multiple emails chasing the refund, yet I continue to receive generic responses and no payment.
The lack of communication, poor customer service, and failure to process a straightforward refund in a reasonable timeframe have left me with no alternative but to commence legal action to recover my money.
A refund should not require weeks of chasing, countless emails, and ultimately legal proceedings. Based on my experience, I cannot recommend MyTyres and would strongly advise potential customers to avoid at all costs.

Can’t believe how lucky I am looking at the other reviews. Great service and price. Two Falken 520 tyres delivered within a week. Just under £300.
Would definitely use again.

Yet another unhappy customer!

Place order July 6 - said 3 - 5 days delivery. July 11 they tell me it will be another 3 days - July 13 they say delivery on July 22.
Useless.
Update 22/07/26 Despite me receiving a confirmation email that my order was cancelled - two days later they debited my card - a week later they delivered the tyre!
Spent 40 minutes on the phone fighting with an AI answering service trying to talk to someone to get it resolved.
This really is a company to avoid unless you're actively looking for a massive headache!

Agree with all the other comments here; you will never see your order and the site / company should be listed as a scam and taken down. They will always seem to stock tyres you cannot find anywhere else, then claim shipped. When you check the delivery date online after about 10 days of waiting, you will see it is always some date a month or so in the future. There is no way to contact them.

My tyres.co.uk, 123tyres.co.uk, Giga Tyres, and Tirendo are all owned by Delticom AG, a German company. Please believe the reviews and do NOT buy tyres from any of these online shops. They are massive time wasters- it took me 2 months to get a refund for an order I never received.

To make a long story short, I ordered a single tyre on 4 May 2026 (unfortunately the tyre I needed was discontinued, and mytyres.co.uk was the only shop that listed it as "in stock"). On 22 May my order was cancelled because the tyre was lost during shipping. On 3 June I still hadn't received a refund, so I tried ringing them. You can only talk to an annoying chatbot who keeps asking you for your order number, then phone number, then order number, then phone number etc. until you go nuts and hang up. I then sent a message using their contact form. I received no reply, so had to file a credit card dispute with my bank. I didn't receive a full refund until the dispute investigation was completed on 6 July! So it took 2 months to get my money back. Delticom offers absolutely no customer service. It's just a black hole.

Please do not buy tyres from any website owned by Delticom.

A terrible experience: missed deadlines, order cancellation, and a battle to get my money back. If you have the time, the money, and nerves of steel, then My Tyres UK is definitely for you. I DO NOT RECOMMEND.

Ordered 2 motorcycle tyres from mytyres. Website said "In stock, 2-4 working days". Arranged for fitting some 10 days from ordering. Just got an email saying "Due to the current high demand, the delivery of the ordered articles will probably be delayed by 3 days". Spent 15 minutes on the phone to their AI "Customer Service" BOT. The worst customer experience I've ever had.

Very slow for the tyres to be delivered. The dates kept getting pushed back and it took about a month to get them. No customer service just weak AI

Scam! Avoid!
Ordered new tyres on Sunday, all paid for. Got an email to say it will be passed for processing and delivery when payment is completed?! But I already paid!
Then absolutely zero contact from them.
Phone number is an automated system which does not seem to be capable of understanding when given order number.
I then tried WhatsApp, and very similar, was asking to repeat my email address number of times. It was written black and white, I could not make it any easier! Eventually told me my order can not be located.
I replied telling them they are scammers and I will be requesting a charge back from my credit card provider. I then got a reply saying an agent will be with me in less than 5 mins, but it never happened.
I will be contacting my credit card provider for a charge back, and I would recommend that people stay away from this scamming company.

PLEASE! SAVE YOURSELF THE TIME EFFORT AND HASSLE. GO SOMEWHERE ELSE.

I ordered 6 tyres 3 months ahead of a road trip not too worried about the comments on slow delivery. How many arrived the week before? 2!

Original order was cancelled after 5 weeks because they had no stock despite them having more tyres available online the next day for double the price.

Then had to make separate orders for 2 and 4 tyres. The 2 arrived after 6 weeks and the order of 4 was reordered by customer service 3 times citing warehouse delays. After some strong emails and promising they would arrive within 10 days (more than the 2 they advertise) they arrived 3 weeks later after I had left. Can’t even get through to a human on their chat bot anymore and have been left trying to sort a return through the AI assistant.

Will I get my money back? Who knows but I’m £700+ down and getting zero help. They aren’t an English company.

Do yourself a favour and avoid at all costs.

I ordered 4 tyres, 1 turned up over a week late. Their “customer service” is AI via WhatsApp which is the next joke.
Had another invoice come through for 3 tyres, they emailed me saying the delay is due to incomplete stock at the other warehouse.
Only 2 tyres turned up over a week late!
Contacted them again, after days of waiting for a reply they said another tyre is in transit, lying about when they sent it. All in all, approximately 12 weeks to get 4 tyres delivered, an absolute embarrassment.

Their responses are once again week if you’re lucky. They now have the tyres back but are not giving me a refund. I’m going through the bank to get my money back.

I have purchased lots of items over
The years and I suppose I’ve always been lucky ish to it’s receiving them.
But not this time.

How they are still operating i just don’t know.

Please avoid.

I've used this company previously and they've been able to source hard to find tires, they've been accurate, although sometimes the production dates can be a hit and miss.

Sometimes they're hit and miss, and they're generally fairly promptly to support requests through their contract form.

However, on my current order I am having an issue of conflicting information. Emails saying the tyres have been shipped and in my account it shows the order is cancelled.

If you call up, the useless AI chatbot just sits in a loop on the phone asking if it can help but never does, wasting your time. So be careful, if there is an issue with your order you cannot reach anybody.

I've been a repeat customer having ordered 8 previous time. But this will be the last time. Because if something goes wrong, it's not worth the hassle of being chatted to by a useless AI asking if you are still there and how it can help. Then no longer responding until it asks you the same thing again.

Infuriating.

DO NOT USE!
States tyres available next day delivery, turns out they ship from Germany. Tracking doesn't update, stated tyres were delivered to garage, no notification to say they were, only found out when I requested a refund, which is still in process and has currently taken just over a month! Purchased 6th May and still trying to get a refund. AVOID

An utter shambles from start to finish. Order showed as “delivered” when it wasn’t, then as “cancelled” when it wasn’t. Then a huge delay in delivery so I cancelled which was confirmed, then the tyres get delivered the same day. Appalling customer service - the online BOT is useless and it’s impossible to actually speak to someone. Then my refund kept getting delayed. They fundamentally failed at every single point.

I ordered 2 tyres on 15 June 2026. I received confirmation of order. By 5 July still no tyres! I phoned them and could only speak to an AI who after many wasted minutes said I had received 1 tyre which I had not. Impossible to speak to anyone??

A buyer beware company... They offer tyres at a reasonable price and promise a 30 day money back guarantee.... that is until you try to exercise that... You cannot find a return address anywhere... You cannot speak to anyone, except an ai bott, which sends you around in circles. There is an online form to complete with a promise that someone will get in touch, but none ever does. I found that the 30-day money back guarantee is nothing more than empty words, I would avoid this company if you feel unsure about what you are ordering, the 30-day money back guarantee doesn't appear to exist.... Buyer beware.

Avoid mytyres.co.uk.

This has been one of the worst online shopping experiences I’ve had.

The delivery times are misleading, and before ordering I contacted their online assistant to arrange tyre fitting at one of their partner garages. I was told this could be done, but after I placed the order the tyres were set to be delivered to my home instead.

I tried to change the delivery within 10 minutes of ordering, but it’s almost impossible to contact anyone. The “customer service” is just an endless AI loop that keeps repeating the same answers without solving anything. There is no direct phone number, no real person to speak to, and you’re constantly told someone will call you back. In my case, it took around 48 hours before anyone contacted me, and even then the issue wasn’t properly resolved.

I’ve genuinely never dealt with customer service this poor.

There are plenty of other tyre retailers out there. Save yourself the stress and buy elsewhere. Unless you want to spend days chasing someone for answers and age 10 years in the process, stay well away from mytyres.co.uk.

Very poor customer services, paid for my tyre a week ago and still have not received any despatch information. Customer service is AI and cannot understand simple English language, tracking information is in German and I am struggling to get my money back. Do not use this company.

Tyre turned up late n it’s 3 years old I’ve never been sent a new tyre that’s been this old never again will I purchase anything from these suppliers steer well clear