Thanks for being present during cancellations and delays. However when the trip is day return there is not any assisstance for delays of free chosen timetable. platform notifications could be bolder... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's an easy app to use and it definitely finds the best prices. The complaint form other users about price increases if the passenger changes the time is rather silly as it's visible from the onset t... See more
Company replied
I used my Apple Pay , when I come to collect my ticket , the only option was to insert a bank card which I didn’t have . So it was a bit inconvenient, I was lucky as there was TFL agent in Canary Whar... See more
Company replied
Always save some money using the app, and easy to use. The refund process for a train cancellation could’ve been a little easier as I had to post the original tickets to the customer service team rath... See more
Company replied
Company details
Written by the company
TrainPal is a Money-saving Train & Flight & Bus Ticketing Platform. Helping you travel UK / Italy / Germany / Spanish. Our app and websites enable you to compare and book trains & flight& coach tickets with the best possible prices. Split-Ticketing featurecould help train travels to save rail fare (up to 92%).
Contact info
United Kingdom
- mytrainpal.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Delay Repay - forget it with Trainpal
Delay Repay. Forget it with Trainpal:
All the train companies say that you need to go through the booking portal that you used
So, when I had a delay I went to Trainpal, they say they cannot do anything, I need to contact SWR
SWR say - as is the case that I need to claim through Trainpal.
So, money lost. Thanks Trainpal!
12 July 2026
Unprompted review
Reply from TrainPal
Hi Graham, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
The app was very clear
The app was very clear, made it easy to navigate and the price checking was great for cheap prices
13 July 2026
Unprompted review
Reply from TrainPal
Dear Dimas, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
The app issued me the same ticket twice…
The app issued me the same ticket twice and as that ticket is non-refundable, I have to bear the cost of the error completely by myself. TrainPal's measly "20p off each journey"-level discounts could never compensate for the risk of this happening again. Their AI support was sympathetic but unhelpful. I will never use this app again, I suggest no-one else does.
[edited after discussing this with TrainPal's customer service team]
It would be literally impossible for a ticket vending machine to sell me two tickets by mistake.
TrainPal has sold me two tickets by mistake yet they will not refund me for the duplicate.
TrainPal is therefore worse than a ticket vending machine, so I will not be using it in the future and encourage everyone else to beware TrainPal.
13 July 2026
Unprompted review
Reply from TrainPal
Hi Mikko Clarke, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Scam promo codes. BE AWARE
Trainpal does not honor promo codes released by themselves. Even being valid I had numerous email exchanges exposing the scam behind price changes scheme.
Pathetic liars
9 July 2026
Unprompted review
Reply from TrainPal
Hi Gustavo, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
To easy to get access to this platform…
To easy to get access to this platform and really accurate and helpful
Fares very cheap and affordable
12 July 2026
Unprompted review
Reply from TrainPal
Dear MR SOSTHENE ZUNON BAROAN, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Ai Customer service
Customer service does not exist. From my experience its all Ai. They purposely make the app hard to navigate for refunds and delays. The pricing is also comparible to the rail operator in your area. I have had nothing but trouble with trainpal and recommended everone to avoid.
12 July 2026
Unprompted review
Reply from TrainPal
Hi jake, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Poor App
Automatically added a non-existent friends and family railcard to my booking which made it effectively worthless as I was travelling alone. Had to replace the ticket for the return journey. No support from customer support. Avoid.
12 July 2026
Unprompted review
Reply from TrainPal
Hi David Jones, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Reply from TrainPal
Dear Gary, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
easy to use.
11 July 2026
Unprompted review
Reply from TrainPal
Dear David, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Reply from TrainPal
Dear emmanuel wosu, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Very easy to use
Very easy to use, get choice of train time either side of the journey u hav chosen .
11 July 2026
Unprompted review
Reply from TrainPal
Dear Linda Mullings, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Excellent website
Excellent website, great train travel offers and good information
9 July 2026
Unprompted review
Reply from TrainPal
Dear Consumer, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Great alternative to other providers…
Great alternative to other providers and cheaper rates. Easy to use.
8 July 2026
Unprompted review
Reply from TrainPal
Dear Honey Clarke, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Useless
Useless, tried 3 times all I got was a guy sleeping and try again
12 July 2026
Unprompted review
Reply from TrainPal
Hi PO'D, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Wouldn’t give me refund for ticket
Wouldn’t give me refund for ticket, even though under National Railway rules in exceptional circumstances, such as heat waves, reduced service timetables, extended journey times, alternative routes, National Railway rules state that ticket providers have to give a full refund if you decide not to travel. Will not be following up with financial ombudsman.
9 July 2026
Unprompted review
Reply from TrainPal
Hi Pretam Gill, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Liars and thieves
Liars and thieves. Train cancelled told would get a full refund. Then they are taking £2.20 off. Had issue before. After this I will never use them again.
11 July 2026
Unprompted review
Reply from TrainPal
Hi philip, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Poor customer service
I booked tickets from Hatfield to Barnstaple. The Paddington to Exeter St David’s train only had 5 carriages instead of the 8 it should have had. My daughter, her small baby and her travelling companion had to stand nearly the entire way. All seat reservations had been cancelled. I reserved seats so that they could be comfortable and so that my daughter could feed her baby easily while seated. Then I was unable to claim compensation. I won’t use Trainpal again and have deleted the app!
3 July 2026
Unprompted review
Reply from TrainPal
Hi Amanda Barnes, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Good app
Good app, I like it. But a few things could improve greatly.
When I want to save my ticket to the Apple wallet please give me one button to save both tickets, just like TrainLine.com.
Secondly, when I save to Apple wallet the sequence of buttons inverts, firstly the button you need is the top one then on the following page it’s the bottom one, why, that’s just confusing.
Thirdly, stop giving me adverts at the exact time I simply need to confirm and book my ticket. I know it sounds attractive to give me an ad when you know I’m on the app but when I’m desperately trying to just buy the ticket and go that’s the very last time I need an annoying ad to appear ! By all means give me ads other times just not exactly when I’m booking.
Fourthly, when a train is cancelled it seems you completely remove it from the app offering. That’s confusing for people who catch a regular train, makes me go to another app to check. Why not show the train in the schedule but noted that it’s cancelled.
Otherwise a good app
8 July 2026
Unprompted review
Reply from TrainPal
Dear Ciaran, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Easy to use, great value for money
So far ive been really happy with this app, I got a great discount on a railcard and prices are often cheaper than national rail. Definitely worth using
10 July 2026
Unprompted review
Reply from TrainPal
Dear customer, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Awful complete rubbish
9 July 2026
Unprompted review
Reply from TrainPal
Hi Alex lucas, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
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