TickTalk Reviews 

1,938
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful support team and note that customer service handles requests for broken parts with impressive speed and efficiency. Many parents genuinely appreciate the extremely useful security features, seamless daily communication with their children, and the overall hardware reliability of the device. However, some people mentioned experiencing occasional network connectivity troubles and receiving devices that failed to charge or turn on properly. A few other people also felt that the wristbands were not strong enough, reporting that they broke easily and required multiple replacements over time.

What people talk about most

Product

Customers consistently note mixed experiences with product quality, as many reviewers praise the fun watch... See more

Customer service

People report positive experiences with customer service, highlighting responsive and helpful support that... See more

User experience

Reviewers highlight ambiguous aspects of user experience, as some consumers praise the seamless companion... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the nice materials, impressive battery... See more

Service

Users describe ambiguous interactions with service, highlighting fast and supportive replacement experiences... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more

Company replied

Rated 4 out of 5 stars

This is my first time buying a phone watch, and the setup is a bit more complicated than I expected. I haven’t watched all of the videos , so hopefully they will clear up some confusion about why we... See more

Rated 4 out of 5 stars

The quality is nice. Fast shipping. The App could really be improved for better functionality. Setup info could be easier as well.

Rated 4 out of 5 stars

It took awhile to figure out the problem but it’s finally been solved. I wish we had backed up my son’s device before it broke. He lost all of his contacts. I’m satisfied that it’s working again


Company details

  1. Electronics Company

Written by the company

The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,938)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

The WATCH they send is not even more…

The WATCH they send is not even more than 300rs which they sell it for 2k-3k

The watch they show on website is way different they send in courier its a literally a scam and never order from TICK TALK and CO shit company they should close and I will file a consumer case on these bastard people.

HERE ALSO THEY HAVE PASTED FAKE REVIEWS you can check the NAMES of the people DONT FALL FOR THE SCAM.
Bastard they are

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great thanks

Great thanks

5 June 2026
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Ashley. Thanks for the kind review. We appreciate your business.

Rated 1 out of 5 stars

The only thing that I'm having hard…

The only thing that I'm having hard time with is GPS Tracker is notable all the time so to explain me well let's say my daughter is in location a when I check on the GPS tracker it shows that she is in a complete different location maybe the previous one.

4 June 2026
Unprompted review
TickTalk logo

Reply from TickTalk

Hi there. Please email support@myticktalk.com and someone from our team can see if a server reset helps with your issue.

Rated 1 out of 5 stars

Impossible to cancel, watch broke in 6 month

Impossible to cancel. Theres no cancel option in the app, it wont log in in web wersion and support is just a bot sending stupid links. Watch itself stopped working in less than 6 month

30 March 2026
Unprompted review
TickTalk logo

Reply from TickTalk

Hi there. We have options to cancel through your TickTalk Wireless account. It can be misleading, which is not our intention. Here is an article that will help: https://ticktalk.zendesk.com/hc/en-us/articles/35664817287053-How-Do-I-Cancel-My-TickTalk-Wireless-Subscription

Rated 4 out of 5 stars

great watch & great customer service

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows cellular tower locations instead of the actual watch location but other than that, watch & its features are great.

recently its touch screen stopped working & its customer service was very nice to get it fixed.

16 January 2026
Unprompted review
TickTalk logo

Reply from TickTalk

So glad to hear that our support team has been supportive. We strive to do our best by our valued customers. I'm glad everything was fixed and you can safely stay connected with your child.

Rated 5 out of 5 stars

Amazing watch for kids!

The TickTalk5 watch is the best option for any child that wants to communicate with their friends and family, while maintaining safety. Parental controls allow for the ability to accept only certain calls or texts to reach my child. I set up their contacts list so that they can receive calls and texts from their friends and grandparents, while blocking every other number that is not on the allow list.

The watch is a good weight for a child's wrist and has a large enough screen to easily maneuver with the tip of their fingers. They are able to send texts that are clear and concise. The controls allow the parents to block certain apps that you do not want your child accessing.

I love the geo tracking feature on this watch. It has improved drastically within the past year. I can always see exactly where my child is, even when they are traveling home on the bus. I know what friend's house they are at, what phone calls they're receiving, and so much more.

They can listen to child appropriate music on their watches, make calls, create alarms, set reminders, track their walking steps, and more. I love that you can set the watch to only be used at certain times, so we have them blocked for the school day and overnight.

My 10 year old son loves his TickTalk5 so much that we just bought one for my daughter's 8th birthday. I love being able to communicate with them throughout the day. This has been the best watch ever for our children, and we absolutely love all of the parental control options. I very HIGHLY recommend the TickTalk 5!

13 January 2026
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for being a dedicated customer! We are so glad that your family has found TickTalk 5 to be a great solution to keep you all connected.

Rated 1 out of 5 stars

I thought this product would work for…

I thought this product would work for me. The gps was poor as well as battery life. Ended up getting the speaker box from Japan and it works awesomely. Don’t need all the extras. Just a good gps and communication.

17 January 2025
TickTalk logo

Reply from TickTalk

Hi there. I'm sorry you had a negative experience. If you reach out to support@myticktalk.com, someone from our team could try resetting the server to see if that might help with the GPS. That would be a first step.

Rated 1 out of 5 stars

Charged multiple times.

They charged me multiple times for one watch, very disappointed.

11 December 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Michelle. This is definitely not the experience we want for our customers. Were you able to get this resolved. I can guarantee that if you only meant to order one watch we can get you a refund if you return the duplicate order.

Rated 5 out of 5 stars

Replacement hassle free…

thank you for making the replacement process so easy and hassle free. You guys are the Best!
Thank you again for your great customer service!

10 December 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Jil, Glad to hear that everything worked out positively. We appreciate your kind words.

Rated 5 out of 5 stars

Amazing Customer Service

Had a great customer service experience with this company. Our son's sim card cover cracked on his watch and needed to be replaced. We reached out to see where we could purchase a replacement and they sent out a replacement for free the same day after we sent in a picture of the broken piece. We are so grateful for their swift action and we cant wait to get his watch up and running again. Thanks!!!!

8 December 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Awesome to hear, Rita! Thank you for trusting us to keep you and your family safely connected.

Rated 5 out of 5 stars

The support was very quick to respond…

The support was very quick to respond and fixed the issue with the wristband right away.

5 December 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi there. Glad to hear your issue was resolved in a timely manner. Thank you for being a valuable customer.

Rated 5 out of 5 stars

Fast response

Fast response

3 December 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Great to hear you are happy with our customer service. We value your business.

Rated 5 out of 5 stars

Great Customer Experience

Ticktalk 5 has been the perfect watch for both my kids. Kids have been loving it since they got it for a year now, and they have been helping us stay connected with our kids when they are at a after school class or at their friends place for playtime. Specifically had a great experience with TickTalk customer service everytime I interacted with them. They replaced the cracked straps without any fuss. Been a seamless experience and I highly recommend them.

2 December 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Ram,
So glad to hear that you have been a part of the TickTalk Family for so long! We love to hear that our team was able to help with the strap. We appreciate the feedback.

Rated 5 out of 5 stars

Customer service is great!

Unfortunately, we did have a problem with our watch after no issues for 5 months. Nothing is perfect...things happen. But, the customer was amazing and they made it right!

2 December 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi there! Glad to hear the issue was fixed and that support was able to help you out. Thank you for being a valuable part of the TickTalk Family!

Rated 3 out of 5 stars

Misleading product information and extremely poor customer support

I experienced issues with network compatibility, overall watch functionality, and the initial customer support process. Communication and resolution were slow at first.

However, after escalation, TickTalk’s marketing team handled the situation in a very professional way and resolved it by issuing a full refund. Because the issue was ultimately handled correctly, I’m updating my review to 3 stars.

15 November 2025
Unprompted review
TickTalk logo

Reply from TickTalk

Hi Igor,

I am very sorry that you had a bad experience with the product and customer service. If you wouldn't mind emailing marketing@myticktalk.com and someone directly from the team will help support you moving forward. We want to see if there is a way we can make this better.

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