The support team answered rapidly and efficiently. The entire experience with Myscentshops felt very devious. I was originally purchasing something through Sportcheck/North Face and ended up subscribe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute scam Misleading original email. Turns out you are subscribing to a membership scheme. This is never clearly set out. Had to cancel my card to ensure no further payments taken.
I cancelled my subscription yesterday afternoon and received an email today from Edith confirming a refund. I did not expected a refund. Thank you for your prompt and friendly service which is hig... See more
I'm feeling better because someone called me just now and I explained to him how my money was deducted. I just hope I'll be refunded because I didn't joining their membership.
4.0
Great
122 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thank Sarra for assisting me as a…
I thank Sarra for assisting me as a gesture of goodwill
27 February 2025
Unprompted review
Your whole attitude was fraudulent
Your whole attitude was fraudulent
27 February 2025
Unprompted review
So they have taken over £ 400 in…
So they have taken over £ 400 in subscriptions and were notifiying me via emails to my Junk inbox. I assumed the mails were junk as I don't buy perfume ever. I have no clue how they got my details let alone my bank details (they said oh you mist have shared your details in our shop) and they refuse to share any information with me so I can't determine where this took place) . After 2 hours with 4 different agents in a chat and sending all the details they offered to refund £23. I was furious and they then said a supervisor would be in touch within 7 days. This is a scam. They say they hold your money on crdeit so you have to buy perfume... I want my money back they did this over 7 months. Comeon on guys -
23 February 2025
Unprompted review
There was a misunderstanding and i…
There was a misunderstanding and i wanted to cancel my registration. The matter was solved rapidly thanks to Van. Very helpful and kind customer assistant.
7 February 2025
Unprompted review
I was assisted immediately and my…
I was assisted immediately and my request was completed without delay
21 January 2025
Unprompted review
Good company!
Good company!!
And a very good customer service.
Thanks Marshall for his help!
Lara
10 January 2025
Unprompted review
Elsa reached out to me to assist
Elsa reached out to me to assist, great service and I'm extremely satisfied, well done Myscentshops
12 December 2024
Unprompted review
Issue is addressed anf and good service
Issue is addressed and and good service . Refund is processed
1 December 2024
Unprompted review
I'm feeling better because someone…
I'm feeling better because someone called me just now and I explained to him how my money was deducted. I just hope I'll be refunded because I didn't joining their membership.
21 November 2024
Unprompted review
Huijaus
Huijaus, kalastelee korttitiedot ja tyhjentää tilin.
They took all I had in my bankaccout!!! 2 euros payment turned to be loose all I had two days later.
11 November 2024
Unprompted review
Great assistance.
Great support by the team Escalation, thanks particularly to Claire that made the experience positive satisfying my expectations.
1 September 2024
Unprompted review
Thank you escalation team
2 September 2024
Unprompted review
BEWARE
BEWARE. A CON. Tried to buy a drill from TicToc website. They took £9.99 but no goods. A few days later my bank blocked them for trying to take £5.32. The bank staff states that myscentshop.com is on their radar because this has happened to many others. KEEP AWAY.
4 September 2024
Unprompted review
Never give your debit/credit card details - scam
Never give your debit/credit card details. It is really scam and they take money from your card without informing you.
5 August 2024
Unprompted review
Scent review
I am responding as a courtesy.
I am pleased with the resolution that has occurred. I have also had a follow up phone call.
2 August 2024
Unprompted review
Customer support good
21 July 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.